• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
403
Negative
691

Instant Feedback

41,166 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user jordank440
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Took 2 weeks to get my product, which is really slow in comparison being used to 2 to 4 days.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Jordan! All standard delivery takes 1-2 business days to process and 5-7 business days for it to deliver. 😊

Thumbnail of user danad681
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

I was charged a full amount and an extra item when I didn't make those changes myself. And the wrong color came

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Dana, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user gracelynnt2
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It stays on and goes on lightweight. Faster delivery than expected.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user kima1067
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I have used it briefly. I did not wear it all day though. It felt great on my skin.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user janetp55
3 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

Easy to order and arrived in time.

Like the fact that it sprays directly onto a brush to blend instead of directly on my face.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience!💓

Thumbnail of user tiffanyd564
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Great product love these results when I wear this makeup I really look 10 years younger 😍 can't wait for my next orders with your products thank you luminous.

Reason I chose this business:

From a late night commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊

Thumbnail of user pamelak1383
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Because of the half truth, I had a lot of insufficient funds.caused me a problem

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user karenh4861
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The color I pick was too dark it didn't look that dark in the picture.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉

Thumbnail of user donac49
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It makes my skin so smooth and flawless I just love it! And it was a great price

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user lyndas482
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

I ordered 3 weeks ago, money was taken from my account immediately. Nothing since. When I track it, no info available because it hasn't been shipped or processed or anything at all. Tried chat support, nothing. Disappointed is an understatement.

Used chat. I tried to use chat, it doesn’t work. Great job.

Reason I chose this business:

Social media

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Lynda,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user dianal1308
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Good color and I like how it covers my neck. I don't want to pay $75 a month for a foundation.

Reason I chose this business:

Commercial and facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰

Thumbnail of user kathleena1364
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Thought there would be better coverage it doesn't hide much have to layer quite a few layers to hide my flaws

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kathleen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user angelg499
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

It's great to be able to try out this product with money back guarantee!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. ❤️❤️

Thumbnail of user manala70
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It's a perfect match! Very light and good with my skin even tho I have very sensitive skin

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user sharons3875
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Awesome service all the through the process. And the delivery was fast!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user carolannr22
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Love love love it! Need darker tint...too light.nice and light on face.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! Remember you can contact our Customer Service team at 888-793-7474 for help with a Color Match whenever you need it! ❤️❤️❤️

Thumbnail of user maryp3899
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The makeup is what you said, and I like it very much, but I was sent 3 extra items I didn't order. My charge was 99.?, was supposed to be $49.?. That's my experience. Thank you, have a great day.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌

Thumbnail of user marias3694
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Love the cool feeling after the spray. The makeup lasting all day.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user patriciab2172
2 reviews
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase
• Updated review

The color is to dark I would like to get a lighter color. I will call you to get color change.

Reason I chose this business:

Through Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience so far and sharing the love! We're excited to get that Color Match going for you! ❤ 🥰

It was easy to navigate
June 3rd, 2024
Verified site experience
• Previous review
Thumbnail of user susanj2468
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was something I was not used to a spray bottle.I took a few sprays to get used to it.

Reason I chose this business:

On the FB and the. Email.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user eileenb525
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Easy quick! Actually does what it says, that's all that's all

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰

Thumbnail of user constanceo38
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Would like to return please! Return it please! NO I want to return

Still haven't helped me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking our call and finding a solution together. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.

Thumbnail of user stellam234
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

It made my face look orange! My teenage said why are you using that smh.

Reason I chose this business:

Social media.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Thumbnail of user julias1269
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

A payment takeout of my account, left message to speak to someone, no call back.

Didn’t call me back.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Julia! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!

Thumbnail of user privatep119
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The foundation feels great, but did not match my skin tone. Which made me look pale.

Reason I chose this business:

Social media

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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