Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Took 2 weeks to get my product, which is really slow in comparison being used to 2 to 4 days.
I was charged a full amount and an extra item when I didn't make those changes myself. And the wrong color came
Hi Dana, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It stays on and goes on lightweight. Faster delivery than expected.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I have used it briefly. I did not wear it all day though. It felt great on my skin.
Thank you for taking the time to review our product! ❤️❤️❤️
Great product love these results when I wear this makeup I really look 10 years younger 😍 can't wait for my next orders with your products thank you luminous.
From a late night commercial
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
Because of the half truth, I had a lot of insufficient funds.caused me a problem
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The color I pick was too dark it didn't look that dark in the picture.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
It makes my skin so smooth and flawless I just love it! And it was a great price
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I ordered 3 weeks ago, money was taken from my account immediately. Nothing since. When I track it, no info available because it hasn't been shipped or processed or anything at all. Tried chat support, nothing. Disappointed is an understatement.
Used chat. I tried to use chat, it doesn’t work. Great job.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lynda,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Good color and I like how it covers my neck. I don't want to pay $75 a month for a foundation.
Commercial and facebook
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Thought there would be better coverage it doesn't hide much have to layer quite a few layers to hide my flaws
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kathleen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It's great to be able to try out this product with money back guarantee!
Thank you so much for taking the time to share your experience. ❤️❤️
Awesome service all the through the process. And the delivery was fast!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love love love it! Need darker tint...too light.nice and light on face.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! Remember you can contact our Customer Service team at 888-793-7474 for help with a Color Match whenever you need it! ❤️❤️❤️
The makeup is what you said, and I like it very much, but I was sent 3 extra items I didn't order. My charge was 99.?, was supposed to be $49.?. That's my experience. Thank you, have a great day.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
The color is to dark I would like to get a lighter color. I will call you to get color change.
Through Facebook
Thank you so much for reviewing your experience so far and sharing the love! We're excited to get that Color Match going for you! ❤ 🥰
It was something I was not used to a spray bottle.I took a few sprays to get used to it.
On the FB and the. Email.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Easy quick! Actually does what it says, that's all that's all
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Would like to return please! Return it please! NO I want to return
Still haven't helped me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for taking our call and finding a solution together. Feel free to reach out to us if needed further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474.
It made my face look orange! My teenage said why are you using that smh.
Social media.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
A payment takeout of my account, left message to speak to someone, no call back.
Didn’t call me back.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Julia! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
The foundation feels great, but did not match my skin tone. Which made me look pale.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey there! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hello Jordan! All standard delivery takes 1-2 business days to process and 5-7 business days for it to deliver. 😊