Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Color wasnt what I expected. Could figure out how to send back before the 14 day trial was over.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Love the product. I am telling a few of my friends about it too.
Quick n Easy. Watch the tutorial.Flawless coverage. Perfect color match!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The foundation feels great, but did not match my skin tone. Which made me look pale.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey there! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I love Luminess, my foundation has never looked so flawless!
We are so happy to hear you are loving your Luminess Products!❤️
Love the lightness it feels in my skin. Amazing coverage and so easy to use
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not crazy about spraying and missing the small brush. Makes a mess in bathroom.
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We do our best to make our products as efficient as possible, but proper technique is definitely key to really avoid that overspray! So, with practice and proper technique, you can most certainly have all the spray land on the brush! We might exaggerate a bit the spray part on our ads for demonstration purposes! 😉 You can view how our Beauty experts apply and tips on applying here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive
I enjoy the smooth and even finish. I have sensative skin and it didn't cause any breakouts. I will certainly purchase more.
My mother told me about it.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️ 🥰
My experience was great. I had no issues. I will purchase again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Did not need to request any order updates, regular updates was received
Immediately
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My experience was very happy and very surprised didn't expect to be so happy or excited about it. I have been wearing it every day since I've received it.
On Facebook
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
It took quite a while for the order to finally ship, but once it got here…oh my heavens! I have NEVER had a better color match and it was on the first try! It goes on silky smooth and is easy to take off. I was able to build the coverage over my acne. It's exactly what I needed! I can't wait to wear this on stage and see how it holds up under the hot lights.
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I was not pleased with the Airbrush Spray Foundation because of the process of applying the makeup to my face. However, I did appreciate how it was effortless to cancel the Try-Before-You-Buy offer in the advertisement.
My customer service experience was awesome.
The first time I heard about LUMINESS was about ten years ago in a commercial on television. I tried it then and decided it wasn't for me.
I followed the instructions and the coverage was fine but the color as I added more did not match my skin color.
I made several attempts to chat via online chat but nothing ever worked.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Ariel, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The color i got is to dark how do i get the right color and return the item i have other than that i love it
I have been an luminess customer for some time now have had no problems
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I have tried and I am not sure I like the product. I am going to cancel and send back the product
Not sure have not spoken to anyone
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Tracey!
We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
I love the product! Service is always wonderful, but I always receive a product I did not order and.that is frustrating
I initially was not happy, but this go round am much happier.
TV. I ordered one of your old airbrush kits that was so expensive. I never was abe to find a color match for my foundation
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Matched as close to my skin tone by taking your quiz!
I bought an airbrush system years ago. I never had a decent match intil this new spray edition.
Order marked received by Luminess but they can only be reached via phone to tell them it hasn't arrived. My schedule doesn't line up. Now I'm out the amount of my order without anything to show for it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tami, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It is just as in the videos. I will never change this product for anything else
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great! Products and customer service are outstanding. What else can i say?
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The first color foundation I ordered was not the right color for me. I called customer service and they had a new color shipped out the same day, no questions asked. Well definitely purchase m more products from them.
Thought coverage would be better, not a flawless as i anticipated from product
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Watched several videos to select color matching, went darker
On Social media
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
The color does not match my face at all so I will be returning it.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are thrilled to hear how much you are enjoying your Luminess products! ❤