- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,178 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Very light weight, and it's very silk on the skin… love it!
The foundation itself seem to definitely soak nicely into the skin. I just received the wrong color. It was way too orange for me. I got the light medium color. I thought that it would match well since I use self tanning but maybe myself tanning just isn't an orange color.
I haven’t heard back yet
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Racheal, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love this product my friends ask me about it and states it looks so good on my skin and want to try a product of there own.
I received the wrong shade and customer service immediately fixed the problem and was very pleasant.
We are so grateful to have customers like you and look forward to working with you again in the future! 😊
I have not received my order yet Danielle took my money out of the account for me to try it
Not good upset I'm not received my merchandise
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Rebecca! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I guess I thought I was a different shade. Choose a shade darker than you are.
A friends review on instagram
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Wish it wasn't so heavy feeling. The brush is amazing feeling haven't used the eraser yet. Primer feels weird putting it on wish it was lighter.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The foundation was lovely it unfortunately did not match my skintone i have more pink undertones and the undertones were more yellow than i like to wear
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Rebecca, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very easy to appy, tried one side at a time
Very impressed on how natural and flawles
The results were I would highly recommed
Trying,saves time and looks beautiful
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I was looking forward to a medium to full coverage foundation. I was not impressed with the coverage that it gave me. However, I think it is a great product, just not what I was looking for.
Facebook Ad
Hi Tammy, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all.We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💖
Don't feel that it match my skin color
Need somebody to pick the right color
Commercial off of Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
So far I'm liking it. I've only used it twice. It seems to be pretty nice.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color that the color test matched me with was way off. I look orange when wearing it. If it matched I would have liked it better because it does help cover fine lines. Im actually looking into sending it back before my trial period is up
Hey Jennifer! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I had a very good experience placing my order and receiving the final product. I got the products in less than two weeks. I have not tried the product as yet. Very good experience, the site was user friendly.
We are so glad that you had a great time placing the order and of course, we would love to know what are your thoughts on the products once you try them out! 😁
The foundation bottle sprayer leaks. So after I spray it continues to run out the top all the time. Wastes what I paid for.
I never really received an answer.
Hi Stephanie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I really like the glowing natural looking results from using Luminess. It's a feel of coverage and not caked to my face. The primer and foundation are truly a refreshing combination together for me. I love the products. Thank You Luminess
Social Media
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I don't go out often enough wearing makeup need another month or so
Used the spray when it first came out
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Coverage was great but the color it told me I was was wrong
I wish there was an option to switch out for the correct shade
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Breanne, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I ordered the starter kit airbrush foundation without the airbrush equipment for 14 day trial and the shade medium warm 050 is too dark so i chatted with someone virtually and got disconnected and she cancelled my entire order without sending me correct shade of foundation told me no future charges on my card and do not have to return foundation but i have no use for it because its too dark i wanted the shade right below it
Unsatisfied like i just stated my experience
Ad on Facebook and commercials
I got the trial package and was amazed by it, wanted to go on and approve that I received it and get set up for payment, but cannot find anywhere to do so & now waiting for a response from a week ago.
No response
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Katie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I've used this once and it was OK. Never noticed a big difference on how my skin looked. Maybe I need to use more
I have no idea
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
Los productos son geniales, y el servicio al cliente es 10 de 10!
Muy buen servicio
En Facebook
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Contacted customer service to change my credit card information
Facebook Instagram
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Honestly I hate trying to shade pick without being able to swatch…but amazing first try was the winner! It's my exact shade…Im a super sweaty person and very oily…and have a pretty decent skin care regime that I follow so I worry that I'm either a. Going to sweat it off in an hour b. It's going to get patchy bc I'm so oily/sweaty or c. My skincare products won't jive with the foundation formula…but I can honestly say this was a def win! It's nicely buildable…I like a solid medium coverage…I just want it to take the redness away from my rosacea and even out my complexion without cracking or caking or feeling heavy or greasy….it feels nice once it dries down.:it does take a little to dry down…I haven't used without some sort of primer (their primer is good too!) and I also use their setting spray along with a sunscreen setting spray as well…but I found It dries down much quicker with the sunscreen setting spray…the brush is nice! I've actually always planned to buy this sort of brush but never remember when I'm buying new brushes…but! I've fallen asleep in this makeup and woken up and still looked amazing! I've only been using this now for like 10 days but so far…I must say.I will for sure be a repeat customer! Love this stuff!
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
This was nice but not my shade to dark... Ii will most likely exchange this for a new Shade...
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I am Latina and I haven't been able to completely match my color. First color was a little darker and my new color is a little light. I've been experimenting with the 2 shades. The finish and feel is great I have been getting many compliments. I really do love it. I just need to find the proper color. Shipping is super fast!
Customer service is fantastic! I was helped with trying to find my shade! It didn’t match but the person did their best.
The Today Show
Hi Ana, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️