- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,182 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I didn't believe it. In fact, I ordered this product to prove myself wrong, and turns out this product delivers! I'm so excited to use this you don't even need anything else to add to your face. 😊 I couldn't be happier with this product and it is so reasonably price compared to all of the other brands I have tried
Social media
We're so glad to hear that you love the spray foundation. We can't wait to help you find more products that you'll love in the future!💕
I ordered the air spray kit over a month ago, and very time I check the status of my order, it just says order received. It's been over a month, and it's not even shipped out, so I still can't even track its location!
Nobody’s reached out to me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nickie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The website was so easy I found exactly what I was looking for
I saw a advertisement on Facebook
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Not good. When applyinv a little goes a long way but also doesn't at same time because if you use to little. The product doesn't spread a lot so u have to spray more for it to and the. It's to much and becomes blotchy so there's a fine line between to much and to little. Not a fan isn't as easy to apply as they claim.
HI Carrie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It took a very long time to receive the product. The brush is awful. The bristles come out all over your face. The product is extremely thin so you have to use a lot to cover.
Not real helpful when being able to tell me when when order would ship
Social media
I wish the primer had more coverage. It didn't really do anything for my pores.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Organized well, lots of product pictures and information, clear pricing info.
Online advertizing
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
TV ad years ago
I love the product coverage but it's too light for my skin. So I'll need to return it.
I saw an ad on Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
The color I choose is a great match, my boyfriend said it really works for me, he loves it
We are delighted to hear our product is working for you! 💟Let us know if you need anything throughout your Luminess journey!🥰
The color match worked well for me and the primer works well with the foundation not settling into my pores and fine lines.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Very good but I'm hoping I can exchange the new brush-on color. It works really well but too light for my skin.
Hi Diane, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I saw the ad on facebook and thought I'd give it a shot. I hit the link and placed an order, or so I thought. After a week or two, I hadn't received any information regarding my order so I thought maybe it didn't go through so I placed another order. During this time there was a sale so I thought instead of being charged in 2 weeks, I'll just pay now. Later I checked my bank statement and realized both orders had gone through except the one through facebook was auto filled in with the wrong address. I called and the agent fixed it for me but told me I could not get the shipping I had paid back. I didn't mind since I figured I made the mistake. Fast forward I got the makeup in and it was the wrong shade. I called CS to get a replacement which it states on the packaging I can do if I get the wrong color and this guy told me since I paid in full for my order, I could not get the color match. WHAT?! So because I PAID for my order in full instead of in 2 weeks I was stuck with the wrong color! That is absurd and the silliest thing I ever heard of. I've ordered from Ilmakiage and if I get the wrong color they gladly change it with no issues. I had to then ask for a supervisor in which this agent told me the supervisor will tell you the same thing. SMH. The product itself I was pleased with but the customer service is horrible. Therefore, I will not be ordering again and I will add a comment next time I see the ad on facebook. Terrible way to treat paying consumers.
I explained above. I gave one star because I had to. 2 experiences with 2 different agents and although the first one was somewhat helpful, she never told me to hold or that she understood what I was saying or anything. Just stopped talking. I had to say hello, to make sure someone was still on the call. The dead air I didn't mind, it was the no response that bothered me. The second agent was just no help and very rude.
Facebook AD
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Keisha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was easy to order and received on time and the delivery was great
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Tried and does NOT look good on my skin. Streaking and the color wasn't right for me either.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Well I thought I knew what color my skin is. But yall sent me the wrong shades and toners. I had to give it to my sister and mom who I might mention that my mother is White. Like white white and iam not. So ultimately I was dissatisfied..
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Calea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Great coverage. But light and breathable for hot days
TYSM for sharing your experience! ❤️
I ordered a few weeks ago and haven't received my item yet. The communication was very minimal to the point I was worried I was scammed for a bit. Finally got notification today that my order was shipped. Not sure when it will be here.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Shannon, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Applied to skin. I looked like a ghost. Tried to blend it but couldn't! I liked the feel of the product. I find it sidnt cover my fine lines! I would like to try full coverage in a medium color.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Abby, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the foundation but would like to return the other things that were not meant to be ordered. Also I would like to know why it said I would be charged shipping and actually was charged over $95?
Social Media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Amber, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The shade of the makeup that I chose was the wrong shade. I need to order a shade darker. How do I return the shade that I have?
I had the air brush machine. I am a return customer.
Hi Sharleen, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I ordered to light, beside my face tingled when I applied foundation….however thanks
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The way it goes on is not how it looks on the advertisement but overall it's an on product.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I don't like. I want to return. ……………………………………………………………..
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️