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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,187 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I want this CANCELLED immediately! I just received my order this past Saturday 4/14/24, however, you have charged my card 4xs! You advertised that I would have a 14 day FREE trial period that would start AFTER I received the product. THAT IS A LIE! YOU CHARGED ME 3XS BEFORE I RECEIVED IT!
Uneducated staff
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They lied and told me my order was delivered before it actually was and now refuse to give me a refund.
Tip for consumers:
Horrible customer service
Products used:
Foundation
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Isaac,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The eraser I am not a fan of but the foundation is nice. Stays on well, trying to learn how to put on without being caked.
Social media
No rush, take your time learning how to do it perfectly. We promise, you’ll never want to return to your old foundation 🥰 Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
The representative was supposed to cancel, but was shipped anyway.
Stated above
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Lisa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Try before you buy. Total of $159. Now have an account balance of over $300. The foundation makes my face feel sticky and is orangey doesn't cover wrinkles like it says plus they sold me "$10" starter kit that I don't even need!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Joanie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I ordered Luminess and I am not a make-up type of girl. I was looking for something to cover/blend my melasma face but it was just too light for my melasma and I am fair complexion and did not want anything too dark. Anyway shipping was fast and when I called to return and explain my return reason, customer service was very friendly and helpful and wanted to send me another color but I refused because I am not really a make/up person...just lipstick and mascara and I'm good to go. But the experience with Luminess was all around good.
Excellent customer service and I was returning!
We really appreciate you taking the time to share your experience with us.💖
Really like this product. Looks natural and healthy. Will definitely recommend to friends.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
The product is great! The color I chose was a little too dark for me but I find it difficult to select a perfect match from a picture.
On Facebook
We recommend consulting with our Beauty experts for an exact color match - they are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST at 800-416-9981. Your first color match 100% free!
I have been calling to return the product I have received but, I always get the auto message stating you are expecting higher call volume I hit the option for a call back and still I have not received any call back. The product itself is ok but it is very messy once sprayed it leaves behind bad residue, so I refuse to use it as I am not sure where all it sprayed onto.
Never received help as I did not get a call back.
Hi Lameka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
At first, I was a little skeptical, being African-American knowing that undertones can affect whatever colors presented on the screen but I followed the advice I saw on Instagram to order a color up/darker and it worked! I'm a very minimal/only do my make up maybe once a week so this coverage works for me just to have a nice blended every day look. I've had it for a couple weeks and it's worked very well paired with the primer and the sealant. Would like to see how long one bottle last since it's a spray can so you can see when it's getting low but overall I'm impressed. Will repurchase.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
The delivery was very late and confusing. I had a huge problem with my account. The product is absolutely wonderful. I'll order it as needed.
Not expecting 100 after trial definitely not worth the price
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello! We've attempted to reach out to you, but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
I ordered 2 different colors. They both are so warm…orange toned. I don't see a neutral color or a cool tone color to order like in most other make up retailers. Very disapointed.
Hello Gayle! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I love it. It's a little expensive for me, but it's easy to apply, looks natural. Love love it!
Facebook ad
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Easy, no problems
Thank-you
This is an amazing foundation, so smooth and light. It is buildable too. I got Medium warm, I think i need Medium neutral.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I want refund because the color very different for md
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
No words can describe how amazing the products are. I love it!
This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Would like to see my 30% off. Sure not to sure about this product not sure I like the coverage it's not all day like it said
Hi Roberta, Thank you for your feedback. Please be advised that in order to use your code-it can not be added on top of a trial orders but, can be used for any future one time purchase. (:
Unfortunately, I have not had a chance to use the product yet. So i have not experience to give feedback
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are so excited to hear more about your experience with our starter kit. Spoiler alert: You’re going to love it! 🥰
I have not been able to find a product that doesn't crease under my eyes. The first time I used Luminess's airbrush foundation I was amazed at the fact it didn't crease! Next time I order I'll need to order a shade lighter for the perfect match!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Infomercial
The makeup doesn't look airbrushed. The color has an orange tint and didn't cover anything. It felt very thick and oily on my skin.
Facebook and TikTok reels
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
I received the kit as described promptly and was only charged $3 for processing/shipping. The primer and foundation were very easy to apply. I personally did not like the feel of the foundation once on. However, I am a minimalist when it comes to make-up. To me it did not cover my dark spots and fine lines as I had hoped. The company was very nice and cancelled my trial.
Great
Instagram or facebook
Hi Anna! We are so grateful to have customers like you and look forward to working with you again in the future! 😊
Customer service is very helpful in making the right decision
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Loved the product very light weight, matched my skin tone. The primer, foundation and two sided brush really nice, easy to use. My new go to foundation now.
Kept seeing the ads on Facebook
This warms our hearts! We are so happy to hear you are loving your Luminess Products, thank you for being the best part of Luminess! 🥰
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Judith, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️