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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,192 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I've been a Luminess Air customer for about 8 years and just recently upgraded to a Breeze. It really is a breeze! I love their products and this is the next best tool to help me apply them. Plus, if you have automatic orders and anything goes wrong with your machine or the stylist gets clogged, they are always there to help. While the regular customer service number leaves much to be desired, the service on what used to be called the "beauty club" line is spectacular. I think it is a difference in call center service where they don't really know the product vs. real employees with knowledge and ability to help you out. Over all, this is my daily makeup that nothing else can really hold a candle to.
Heard so much about this product and I tossed btw three but this is the best of them all. I haven't had a chance to really try it, but I'm going out tmw and I'm looking forward to it. So I can get you my honest opinion then.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
The primer, the foundation, the setting spray… they are all amazing and work together for the prettiest finish ever!
We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰
Had a promotion for a sample of products for $2.99 which I signed up for and my account was debited $3.24. The site stated the items were out of stock soon after but would be shipped when restocked. I inquired about my order some weeks later and was told my order was never processed due to some type of error. The funds were returned but hate I waited so long for nothing.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Courtney,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
In the past, I really liked this particular type of facial spray. However, this time I must've ordered the wrong one as it just does not go good as earlier orders. I won't attempt to send it back, but it definitely was not the right For my face.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Eileen,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not good at all if never use it uneven splotchy results uses a lot of product and quickly basicltnsplaters in clumps all over your face and impossible to blend when thst occurs nobthsnk you I'm sending it back
Hi Jennifer, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Excited to use, thanks my order. One time order I hope.
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The customer service person was polite but I was very disappointed that I could not exchange my product due to wrong color
The person was polite but I was very disappointed that I could not exchange my product due to wrong color
Thank you! I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Furthermore, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you on finding your best match.
I was thinking I was only paying for the shipping today. I didn't have 50$ more dollars for y'all today. Y'all took all the cash I had today. Thanks a lot. 🥵
I seen it on tv
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I haven 't been able to use it yet due to medical reasons!
Thank you for leaving your review with us! Let us know how it turns out once you have given it a try-we are here to help if you have any questions!❤️
If it was my color I would love it. Cause very light and feels good on your skin.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Likewise, we called and there was no answer, we left a voice mail with a number you can call back for assistance,
I appreciate the order arriving on time. I love the silky smooth texture of the product.
Social media
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love this foundation because it doesn't lay heavy in fine lines, it's easy to apply, and the system is easy to clean. Takes me very little time to be makeup ready.
We are so happy to hear you are loving your Luminess Products!❤️
Dm my opinion I just didn't like it.
Prob for older women.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Broke my face out with pimples. I have very oily skin
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
Ordering was easy and delivery timely.im very pleased.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I used it today for my first time. I followed the directions. When I spray on brush it still went all over my sink and walls. AND ITS TOO HEAVY…. I will be sending product back
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lydia, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I loved the cooling sensation and texture the primer gave my skin but the actual foundation itself made me break out very bad and was a little cakey.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kathleen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love this product although the shade a chose is a little light for me
Hi Jessica, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It took forever to receive. The color was off and made me look orange. Also the way it laid on my face was terrible. Super sticky even after shaking it for a really long time. Getting through to customer service is a joke as well. I did the 14 day trial and I will be sending everything back. Definitely not worth it.
Rude and short.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jennifer! We recently tried to contact you but was unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The brush is fantastic.it's best to clean it every time you use it.I found that the foundation is easier to blend.The makeup takes little time to apply, it covers a multitude of issues, and I found my skin looked FLAWLESS for more than 18 hrs without a touch up.I slept in my makeup one night and the next morning my skin still looked great...this is a miracle foundation!
This warms our hearts, we are so happy to hear you are loving your Luminess Products! Thank you for being the best part of Luminess! ❤️
So far, the makeup seems to be ok. Color match was perfect, both bottles, without even mixing shades together. I'll be sure about how I like it over the next few days. The delivery took longer than I had thought it would. I ordered on the 13th but just received the order on the 24th.
Thank you so much for reviewing your experience, let us know if you need anything throughout your Luminess journey! ❤️🥰
Not cakey at all… the moisturizers in it don't make me break out which is rare with foundation that has them. The primer must be good for something because my makeup stays on for my 10 hour shifts.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Iv been trying to order another color. Site doesn't work
Social media
Hi Valentina, Thanks for leaving your review with us! If you are experiencing any technical difficulties with our app, we recommend making sure that your phone is updated to the latest software update and ensuring the app itself is updated as well. Sometimes apps wont work correctly if the phone is not updated, or if you have too many apps running in the background on the phone. Try those steps out, and let us know if you have any further errors - we are always here to help! (:
Love the tool to help you pick your correct shade. One thing I will say is get the primer. It is light and feels like velvet. As for the foundation, it my pores more prominent. I was highly upset. Then within minutes it felt like someone lit a match to my face. I was so excited to try it. I remember my mother using the actual airbrush machine as a child. I know she would have loved this. Regardless of my mishap and extremely sensitive skin, I would encourage you to atleast give it a try.
Hi Brooke! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️