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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,194 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Doesn't go onto to my skin smoothly and looks cakey. Its just not for me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Getting in touch with the company to return your free trial is impossible! Do not do the free trial unless you plan on keeping even if it's horrible and you can't use!
I have tried multiple times and multiple different ways to get in touch with the company to return my free trial before I am unable to, but I cannot get in touch with anyone to return!
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jeesica! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Horrible! Placed order 3/21. It is now 4/8 and still have not received product but I got charged before I even tried it.
Agent was dismissive!!
Hi Maria, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I don't love it and can't figure out how to send it back
Hi Naomi, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The shade of foundation didn't match, and I didn't want the primer or eraser.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi McKall, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Soo good. Honestly I didn't believe when I ordered. It's exactly what I was looking for a long time ago. Exactly match to my skin. Primary is also so good and moisturizing.
We're glad to have you as our customer and to see that you're enjoying Luminess products! Let us know if you need anything throughout your Luminess journey!❤
I did not like the primer smell. Nor did I like the color match or the coverage on my face. It looked like I had no coverage just paint on my face.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Heathermarie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was difficult matching my skin tone to just 4 examples... There are so much more. I definitely ordered the erong dkin tone foundation do now my entire free trial is a waste.
Thank you for leaving your review with us, we are always looking for ways we can improve! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can let us know to assist in trying another! ❤️❤️
I like the convenience of how fast it takes to put on my foundation. I also like that the color matcher matched me perfectly! My only complaint is that I have very oily skin so it tends to separate after a few hours on my nose. Other than that I love it!
TYSM for reviewing your experience! We are always looking for ways we can improve! Maybe try going lighter on the primer when you get to your nose, and be sure to do a cleanse first to start as neutral as you can! ❤ 🥰
Love the finished look but not enough of the product because of the airsol can to much is wasted spaying it on your brush. I think for the price you should get more, a bigger can.
Very polite & reassuring...fixed my issue
Hi Christina, We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!💓
I want to order something else and it won't let me
But i got your ad fir it the next day?
We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick. 🙂 You can also contact our Customer Care Team at 1-888-793-7474, and they will gladly assist you with placing your order! 💖
I ordered 2 different shades and both were the incorrect color. I was very disappointed because I was so excited to receive them.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Taylor, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have been waiting on an order since 1/13, and every time I've inquired about it I get the same response that it should ship any day now. It still hasn't shipped. Beginning to wonder if I ever am going to get my products
I still haven’t received notification that my order has even shipped! It was placed almost a month ago
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Angelia! We have recently tried to contact you! We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not as good, did not like material on the face, not full coverage either
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I wasn't sure I was going to like Luminess so I chose the 14 day trial. I am totally impressed with the product. I was a little disappointed with my packaging. But, overall the makeup is a 10 out of 10!
I heard about it through an Instagram ad.
We really appreciate you taking the time to share your experience with us.💖
I am 53 year old and have been looking for a foundation that does not irritate my skin, does not settle into my fines lines, and actual provides coverage. I tried everything. Nothing worked until I tried Luminess
Friend who also tried it and loved it
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I ordered the wrong color, I should send it back; however I lost the packaging.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
It's not what I was expecting. The bottling is nice and the brush, but it smells funky and it caused a rash. Also, very oily.
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Hi Bethany, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Messy when spraying on brush gets in hair when spraying on face
We recommend consulting with our Beauty experts, they are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST at 800-416-9981
I love to make up, just not enough coverage for me.
Add on Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Easy order but was hard to tell which model had the same complexion as me.
TYSM for sharing your experience! ❤️
The color is too yellow. I need to make sure i don't get any more. Other than that it was OK,just slow
Hi Nikki, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I think I need a shade color up ( darker).
Other than this, I like how light it feels on my face and quick to apply. Love it! Ty
Hi Kathleen, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Great product for a light foundation with good coverage. Color choices for all skin types and tones.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
I'm really sorry to hear that! Could you please share your order details with me? Your phone number, email, address, and order ID would be super helpful. Once I have those, I'll do everything I can to assist you further! 😊