Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I was extremely excited to try this product. Once I received it I was disappointed with how it looked. The color matched perfectly with my skin. However, the primer was flakey white. When I applied the foundation, it became cakey looking. Very disappointed with the outcome.
I have 49 year old skin that has been well cared for over the last 10 plus years. I was hoping this would be a hydrating product but it settles in my very fine lines under the eyes as well as marionette lines. I used the primer and followed instructions but after several attempts perhaps the learning curve is too much? I regularly use a cc cream which looks glowing and blurs lines. I had very high hopes but this would be great on younger skin or someone with less balanced skin.
Informercial years ago but ultimately Instagram snagged me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kristy! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The make-up is not what they make it out to be I sent a cancelation email & i still have not heard back and that is upsetting because i don't want to be charged for something that dis not look good on my face at all not even a little bit. That makeup does not go on as it does in the video's with all the models i guess that's fake or to good to be true. I am not choosing any stars. It's not letting me submit withiout choosing any stars.
I canceled the order this foundation did not work properly with my face & skin it looked horrible. It's Nothing like the ad. I even bought the setting spray but never used it because the foundation did not go on my face well at all . I'm not choosing any stars my experience was not good at all. WELL I CAN'T SUBMIT WITHOUT CHOOSING ANY STARS. GO FIGURE
Facebook ad, and this foundation is nothing like that ad it's the total opposite.
Called the number and they just repeated what the email said? Not helpful. I keep getting asked to update my review, and I will; it says it's coming, but we'll see. It's been a month. Even if it does come, the experience was still the worst and I won't recommend this to anyone or purchase again.
No new information provided, very nice but could not tell me when it was coming.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Elizabeth! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
First of all, I'm 70 y/o. I was so excited to think that I was finally gonna get a foundation to cover most of my wrinkles. Didn't happen. I'm so disappointed and I've just wasted money once again believing an ad that I saw on my phone.
An ad on YouTube
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sandra! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I will be returning products. The sprayer did not work as described and the amount of foundation needed to cover my face was far greater than advertised. Results were blotchy and disappointing.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We have been recently trying to contact you over the past couple of weeks but have been unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I did the shade match and wow did it work 👏 I got the spray primer and spray foundation kit with the brush to blend and I am more than satisfied! You can add more product to make it a more fuller coverage if needed and it covers problem areas better than any other foundation I've ever used. THANK YOU LUMINESS!
Qick to answer and resolve issues
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I have never worn make up but trying new things for an over 60 year old. I do have very sensitive skin and broke out around my checks and on my forehead in a fine rash. I do not plan to use the make up everyday, but want a little glamour with this top new makeup Luminess. So I am trying it longer.
TV late at night.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jacqueline! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The color I received does not match my skin tone. I will need another shade and need to return this one.
Hey Charlesetta! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Good no problem. Just need a shade darker. Thank you so much
Hello! All trials come with a 100% one time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
First off, the ordering process itself was a task as the site seemed to be having difficulties processing my order and it took several tries over multiple days before I was actualy successful in making my order and receiving confirmation of my purchase. Second, I was very excited and had a lot of anticipation around receiving the order as I could not wait to try it; unfortunately, I did not enjoy the product like I had hoped to. The machine is simple enough to use, though application is not as simple and seems very inconsistent. I also did not like the way that it felt on my skin. Third, I have been looking for something in the emails regarding how to go about returning the item, as I would like to do so BEFORE the 30 day trial expires, however, I have been unsuccessful so far in locating this information.
I just reached out today via chat and I have yet to receive a response; typically these chat options are pretty immediate with most websites, so I was pretty disappointed.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
HI Melissa,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'd like to send my order back. I feel the spray is dry. And my skin seems dry when using it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Patricia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like this version better than the spray on. Color match was exact. Mt other spray on was too dark and you use way more product to achieve look and it is more time consuming.
When co tasting them with my first oder, the spray on, to get the correct color match, was told that since my Husband bought on amazon, that someone else will contact me about correcting my color match. It's been 3 months with no response so I can't use other one until I get correct color, that's why I purchased the brush on now.
On line. FB
Thank you so much for reviewing your experience!Let us know if you have any questions! We’re here to help! 😊
Ordered on 01/21/24 and as of today (02/09/24) it still hasn't shown up. I received an email last week saying it was delivered. I chatted with someone yesterday (02/08/24) and they said it had been out of stock when I ordered. No one bothered to tell me. She also said it shipped on 02/02/24 and yesterday the 8th, tracking said its in TX... I'm in NH. But I had received an email saying it had all ready been delivered... We'll see if it ever shows up. At this point if it shows up I'm planning to go ahead and send it back.
Called the phone line and it rang once then nothing. I started a chat that said there was a 7 minute wait... 25 minutes later someone came on.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Deborah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was hoping I'd love this and want to keep it instead of already knowing I'm going to return it from my 30 day free trial. They recommend that you replace the sprayer head every 3-4 months. I'm certain that wouldn't be a cheap purchase to replace. The foundation is lighter than my actual skin tone. You get two shades but they were both too light for me. We've had some warm days here and I guess I've got a bit more sun, than what I had when I put in the order. Aside from looking like a clown, it takes some practice to figure out the movement along with how much pressure you put on the sprayer.
I recall hearing about it many years ago when it first came out.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kym! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
1 button touch does not work., But 2 button does work. Everything is fine anyway.
Hi Rebecca, The Breeze airbrush system is packaged in our Airbrush series box, featuring our 2nd generation Airbrush system. It looks like you purchased the Breeze One-speed airbrush system, and you were only billed for the One-speed model due to the price variation between it and the Breeze Duo Airbrush system. Also, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Perfect. Everything arrived perfectly and in a timely manner. I love the way this product feels. I love that it's thin but very buildable for a full coverage. Look. I absolutely love the feeling throughout the day and that it does not feel heavy or greasy, but it does have a moisturizing feel. Wonderful products. I will be ordering a darker shade next time as I was a bit conservative with my shade this current purchase.
Friend and FB
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Easy checkout, the color is perfect, it does leave a flawless look
Thank you for the wonderful review!
Shade did not match what so ever was very orange. Sent back
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Chelsea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It is really hard to find a makeup online that matches your skin tone exactly because you cannot check in person. But luminess really made my skin so flawless and good coverage. I used a beauty blender which made the makeup so smooth and easy to apply and I was able to build up the coverage.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I just did not get the right shade match, it was way too light for my skin and did not make it look airbrushed.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey DHISHA! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not any better than my drug store makeup or wherever I buy my face makeup. It leaves my face shining. I don't like that
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The color was a little too orange for my skin tone. I don't feel like this makeup is anything special, however I do feel like it stays on pretty well.
Hi Shayna,Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!💖
The primer, foundation, and sealant combination truly make your face look flawless! Loving it so very much
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Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💗
Overall I like the product it hydrates its clean and it works better then traditional make up
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
HI Sarah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️