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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,199 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Honestly, I am not satisfied with it. I put a lot of hype in the this product and I really don't think it's that great
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It show the line and looks dry my face.
I will return it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Joy, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The foundation looks amazing when first applied. After wearing for a few hours the foundation gathered in creases and piled up on my face.
Social media
Hi Leslie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I did not like the product at all. It was not suitable for me.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kathryn, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I'm waiting to try it because I've had company here at home. Haven't gone out but as soon as I do, I will let you know. Thank you.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I've been using the original Luminess airbrush for about 10 years and have been very happy. As a severe eczema sufferer it gave me coverage and confidence. But as I've gotten older I was looking for more coverage, so I decided to try the spray foundation. I love it! It's even faster and easier than the airbrush, and buildable for different coverage and occasions. And with the hyaluronic acid my skin feels amazing, even when I'm not wearing make up!
I’ve been using the Luminess airbrush system for 10 years now
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
My daughter bought it for me years ago-been using it ever since.
My daughter bought the system as a gift for me
The shopping experience was easy. I received my free trial of the foundation. I wore it for the first time today and so far I like the foundation. It is light and makes my skin look amazing. Very natural look.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
So far so good. It is very easy to use and makes face look flawless. Doesn't stay as long as I would have liked even using the primer and sealant.
Hi Kim, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I am very sorry but I am sending the product back. I used the 8 drops and held it 4 fingers away from my face. I sprayed in a circular motion like the directions said. On my right side of my face I could feel moisture, on my left side, only warm air. I tried it several times and I said this is not for me. Thank you for letting me try it.
I saw an advertisement on TV. It was very effective because I wanted to try it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Fern! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I didn't like this product because the make up was supposed to be light & it was orange on my face. Won't purchased again.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nola, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not enough coverage. Doesn't last
Request refund spoke to customer service
Told I could request refund until the 30tj
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Angela, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Awesome experience doing what I wanted it to do will recommend.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It is a perfect match. Excited to continue its use.
.Social media
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Easy and can't wait to try! Received my package and was very satisfied with Luminess and can't wait to try other products and use my reward points! Thank you Luminess
My daughter
I wasn't expecting this to wow me! Seriously, I was expecting to toss it in the drawer of mistakes. But this does exactly what it claims. My skin looks flawless. The best part is you really don't feel like you're wearing makeup at all. Love it! Well done Luminess
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I ordered make up for the 14 day trial and it's been three weeks and still has not shipped so I've never received it never nothing. They said all it will be shipped out next week. Well that was last week and still have nothing.
She said it would be shipped out next week and that was last week still have nothing and then got an email saying I don’t have to contact them. They’ll keep an eye on it. It’s already been like four weeks.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Charity! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️
I purchased the luminess air brush in 2020. I never used it since I bought it. I tried several times to cancel my subscription and they never cancel and keep charging my account. I don't recommend!
Products used:
Luminess air brush
I don't believe my color was right for me. I didn't lime that u spend a lot of time refilling it up. But other than that it looked super smooth more natural than any other makeup
Hey Deborah, thank you for leaving your review with us! I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Furthermore, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you in finding your best match. ❤️
This is the first time I've used Luminess. It is also the first time I've used airbrush products. It took a couple uses before I felt confident in applying it. So yes, it is different but in a good way. May have to adjust the shade a little but overall I love it!
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - please let us know if you want one of our Beauty experts to give you a call or for faster service you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊 In preparation for calling our Beauty Experts, please view this video to confirm if your original shade is truly not a match https://www.facebook.com/groups/luminesslive/permalink/2016413825411589/?mibextid=c7yyfP
The makeup is ok. Just the wrong color. Otherwise good product.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
Unfortunately, it didn't match my skin. Called customer service and received excellent service.
The gentleman I spoke to was very helpful, professional and expedient.
We are so happy to see that you had a delightful experience with our customer care, if you ever need anything you know where to find us! 🥰
After my initial review of the page moving too fast to know what you're buying, I immediately received a call from customer service to make sure I knew what I had ordered and how much I'd spent. I had already figured it out, so it was really not a huge issue, but I'll say I was pleasantly surprised by their support. It made me feel much more confident in my purchases. I look forward to using the products and I'm hoping I love them as much as all the reviews I've read!
Hi Teresa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It goes on really well I just didn't like the coverage
Seen it advertised
Hello there! LUMINESS Airbrush Spray Silk Foundation & Hydrating Primer Kit covers imperfections, fine lines, and wrinkles for a flawless finish. Please keep in mind, the coverage depends on personal preference. Our Airbrush Spray Foundation is buildable, so you have nothing to worry about if you prefer a higher coverage finish! 🤩
I have not even had my product a week and am already being charged
We apologize for the inconvenience of your order not reaching you. After checking your account, it appears that the tracking information indicates it has been delivered. We attempted to contact you via phone, but were unable to reach you. Kindly check your inbox for a direct message from us! 😊
I love the light weight of this makeup. It's so easy to apply!
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️