- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,203 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The nozzle kept getting clogged up and I had to keep cleaning it and then adding more foundation. I would have used the whole bottle in a week at this rate. I'm sending the whole kit back to you.
Thank you,
Judy Guirovich
It was ok. I’m about to send the kit back to you.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Wrong color and the setting sprat seems to be empty
Hi Kari, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I did not like the texture of the foundation and it is too yellow on my skin. Also, the coverage was not satisfied.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Fareeha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
In place my order weeks ago. It has never shipped. I called to ask for a refund and was told I can't have a refund or have my subscription canceled until it ships. This is so frustrating because I want to cancel because it never shipped. This is a scam. I don't believe there is an actual product they plan on selling. P
Told I couldn’t have a refund until product they never ships actually ships. There was no resolution.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Megan! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The advertisement was inclusive and welcoming. It caught my attention right off and the bonus was that the product arrived on time in very nice packaging.
Social media Fb
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Very good very easy to navigate site & find exactly what you're looking for lots to choose from
Thank you so much for taking the time to share your experience!
Took longer than the 10 days to receive but I did get it. So far so good
Tried a friends
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for the delay on the order, we were falling a bit short on the available shades. Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I tried the sample kit. Light/medium. I love the weightlessness of the product and the coverage, but the color is just a little too yellow for me.
Facebook I think.
Hello Sheila! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Perfect shade I loved it doesn't make my face oily nor looking caked up. The foundation felt so smooth and shiny.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
I love this makeup, it feels light and airy While providing amazing coverage Definitely a must buy! My new forever foundation for sure!
Ad on Facebook
We are so happy to hear you are loving your Luminess Products!❤️
I've been using Luminess air brush foundation for years and will never go back to think, cakey liquids again.
This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
My face looked orange and it feel good on either. Would not recommend.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Quick and easy order. It didn't take look for me to get the product. It's a little pricey though.
Social media
Thanks so much for leaving your review with us! ❤️
Do not put me on a subscription. The primer and foundation don't really last long on oily skin.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Toi, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Even with the med to full coverage, you need 4 applications to cover a breakout. And if you are still applying lightly to attempt a more airbrush look, it's not an airbrushed look. The sealant doesn't stabilize it and just makes you look dry. It's so hard to find a spray airbrush anymore and sadly the ones I've tried previously were a lot more cost efficient and looked better but those companies keep dropping.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Amanda! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The match is perfect. It's very light and goes on smooth. The primer smells a little funny and it broke me out the first time I used it. But other than that it's a great product.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Its very soft and not sticky on my skin. Goes on so easy and its like i have nothing on my face. Love it!
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💓
I expected the make up to be more full coverage. I have a hard time finding a good color for me. I haven't made my decision yet if I'm going to keep it or return it.
Website especially app is not always user friendly. Items, makeup extremely expensive. Returns are not an option even if makeup damaged.
We are very sorry that our website didn't meet your expectations Tracy, thanks for giving us the feedback because we do take it very seriously. If you need any assistance in the future pelase don't hesitate to give us a call at 888-424-7623. We are more than happy to assist 😊
This site is not user friendly took 2 days for order to go through makes you log in multiple times
The product feels good. I like the feeling on my skin. I wish I could have gotten the right color.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
It's the wrong shade of color and the coverage is not enough. I would like to exchange.
Hi Jade, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Haven't received my order and luminess is trying to charge me for something I never received.
Won't deal with luminess ever again.
I told him I never received my order contacted post office they said they delivered it well obviously they didn't or if they did deliver it they left it outside of my yard and somebody took it all I know is that I called customer service I told them about this and now they're sending me these emails with red letters saying that I need to pay for my order I ain't paying for s*** until I receive it as a matter of fact I don't even want it anymore and you better not charge my card.
Hi Lupita, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Wasn't worth the money I have used better foundation through Walmart then the stuff is
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Shauna,It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hello Judith! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️