- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,217 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I was a bit skeptical about this product because everything I've tried does not give me good coverage. I Love this spray foundation and would highly recommend it. It's very light and doesn't clog my pores. I will buy again!
Facebook ads
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It came, its a nice formula but the shade match is definitely off. Its orange and i heed more gold tones. The shipping was delayed a little but not terrible. Just more upset the color was off.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Briana, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I chose a color closest to my skin tone, but the results turned out to be a yellowish color on my g8
Facebook ad
Hello Teresa! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match-you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Great product great match it feels great on my skin. The only issue that I run into is that I cannot wear this product with my other serums. So I don't put my other serum on and this product is amazing.
Thank you for taking the time to review our product, We are always looking for ways we can improve! ❤️❤️
Other than the color being a little light for my skin tone I absolutely loved this foundation. It's so easy to apply and really does look airbrushed. It reminds me of Dior airflash which I used to love but is now discontinued.
TV information
YAY! We are so happy to hear you are loving your Luminess Products!❤️
Great product feels light but I ordered the incorrect color should have gotten the shade you recommended
Thank you for taking the time to review our product! ❤️ We are happy to assist you getting the perfect shade! To connect with our Beauty experts, you may go visit their Facebook live at this link: https://www.facebook.com/groups/luminesslive or you may contact them at (888-793-7474) - select option 6. All are available Monday-Friday between 9:00am – 7:00pm CST!
Lite weight feels good but don't forget to use setting spary to lock it in
Thank you for sharing your experience Jessica, don't forget that you can give your tips & tricks to the Luminess community too!
I am very happy with this make up. It covers well.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
Got the perfect color for my skin tone. Would highly recommend this product!
We are so glad that we got your color first try, thanks for taking the time to share your experience! 🥰
The color was a bit too dark for my skin tone, and I thought it would provide more coverage.
Hi Gladys, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
My initial order was delivered to the wrong address
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We have been recently trying to contact you, but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
I paid for the machine (multiple payments.) It is great but the refuse to stop sending unordered products and charging. I have called 12 times, after 10 minutes hold they hang up. I have gone on line and marked NOT to send unauthorized product. They do not call back. I'm filing a complaint with my credit card company, every web site I can find and the better business bureau. This is a scam you cannot escape!
Tip for consumers:
Do not get started with them. Better to buy the machine through Amazon so they don't have access to your credit card!
Products used:
Breeze machine and foundation. I have 4 additional unauthorized products they keep sending dispute all efforts. Reported them to Discover as a scam.
Update: within minutes of submitting my review, the customer service team called and resolved my issue. I am eager to try their new product line! Thanks for the call back!
For reasons I do not understand my last order never arrived and my auto-delivery stopped coming as well
Thank you so much for having taken our call, we're glad to have been able to clear things up! Can't wait to heare more about your experience!
For reasons I do not understand my last order never arrived and my auto-delivery stopped coming as well
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I haven't had a chance to use it yet. Will try it next week
You’re going to LOVE it! And to put your mind at ease, we recommend checking out our FB Lives with our makeup artists. She will show you application techniques, tips, and tricks, and answer any of your questions in real-time! ❤
I haven't received my product to rate anything and am getting inpatient I may want a refund cause ain't nothing came to me yet,where is my product?
On Facebook/instgram
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Morris, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Trouble paying made me use a card I didn't want to use.
The product didn't match my skin.
Sorry for the inconvenience this has caused, if you are experiencing any other problem or have any additional questions, feel free to message us. We’re here for you! 😊💖
I love it. It's fast and looks good! I really love the coverage.
You’re going to LOVE it! And to put your mind at ease, we recommend checking out our FB Lives with our makeup artists. She will show you application techniques, tips, tricks, and answer any and all of your questions in real time!
First the order took weeks to arrive, got delivered to a neighbor but that's not the company's fault. I used it two times (I had the first airbrush model before so I knew how to use it), seemed like it was working really well then the third attempt, after fully recharging it, it would stay on about 2 seconds then blink red and stop. Nothing worked and now it just does not work at all. Nice product.
Products used:
None - stopped working
Customer service was excellent. I was given alp the details before I made my purchase. Well informative.
My first time knowing about Luminess is on Facebook. This is my second purchase
Hi Juliet, Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I love the makeup keep it coming to me the best makeup I ever had
We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰
I've tried products with similar advertising on matching skin color and portraying "perfection" to no avail. I have pretty dry skin and this foundation along with the hydration spray that goes with, is amazing! It leaves me feeling flawless without looking or feeling like I'm wearing a caked on mask. One of my new favorite beauty products and I am also glad they offered a 14 day trial or I never would have purchased.
Social media advertising
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
I have a sun allergy & it even covers my red blotchy face.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the products so far. I received the primer and light / medium foundation. Easy to apply and looks great.
We are so happy to hear you are loving your Luminess Products!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Carol! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️