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Luminess has a rating of 3.8 stars from 5,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,221 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
This is by far the best foundation I have ever used! I love the ease of applying it & how beautiful it looks & last!
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In the past I have waited much too long for my order. But when I phoned and let them know they were happy to fix it. This time my order came promptly but I had to pay extra for shipping at the post office. That has not happened before. Am wondering why
They have always been very helpful. I struggle with the online experience so am happy to talk to a real person
I believe I saw it on an info commercial
Hi Carol! Canadian purchases will have duties. Please reach out to us if you have any questions, we are here to help! (:
Originally tv advertising
I don't notice anything better or worse about this product than any over the counter make up I've used. I'm trying to figure out how to cancel it so they don't charge me for the free trial but I haven't gotten an answer.
Haven’t heard back
It's definitely a wonderful make up. Unfortunately I bought the wrong color. I made it work but I re-ordered.
Hi jennifer!Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
I experienced itching and redness. I need to request a refund.
Social media
TYSM for sharing your experience! ❤️
I'm 72 and it made me look younger and feel pretty covered dark circles and uneven skin tones and made me feel special after loosing my husband 5 years ago thank you
This warms our hearts! Thank you for being the best part of Luminess, we're happy to have been a part of raising your mood! 🥰
The only thing I'm disappointed in is the shade I selected. I need something with pink under tones and maybe a shade lighter. Otherwise I think it's a good product. It was easy to use and felt good on my skin.
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We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please contact us at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday to further assist you as we tried to contact you however were not able to get a hold of you and left you a voicemail. ❤️❤️❤️
At 42 with larger pores, I couldn't find a product that helped minimize the texture of my skin. I figured I'd try this after using many high end products that let me down. I'm overall happy with the lightweight feel of this, the coverage is decent, but it tends to wear off the end of my nose. I added the setting spray to my line up and it helps a little, but this is not sweat proof, nor all day wear.
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Thank you so much for reviewing your experience and taking the time to review our product! ❤️❤️❤️
I definitely would say that this is by far one of the best products I've tried. It didn't leave my face feeling like I was clogging up my pores it actually felt really light and free almost as if I had no make up on.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️
This is my 2nd product I have the original First makeup air sprayer.
Superior product and will buy one for my sister soon.
Love how people ask me about how sheer coverage covers my faces imperfections
We're glad to have you as our customer and to see that you're enjoying Luminess products!
The product is ok. Tends to separate on my skin and stick to certain areas.
Hi Jamie, This product should not transfer to any clothing or accessories as long as you allow the makeup to dry. You can also use our Setting spray that will lock in your makeup for up to an 18 hour wear! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I am learning how to apply the makeup, I have really never applied this kind of makeup before so I am learning and color I picked is great!
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I really needed detailed instructions on how to use the system. I later found videos about how to apply the foundation but nothing on the blush, or possibility of mixing the two foundations that came with the set.
It took me awhile to realize that if I didn't feel moisture on my face, nothing was coming out. Needed to add more drops.
Pop up adds of computer
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Joanne! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Website was easy to navigate, all the information I needed was stated and purchase was quick along with my shipping arriving fast
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
My skin has gotten so sensitive over the years that I have not been able to use any foundation, including my most favorite ones, without my face itching or breaking out in rashes. I finally decided to give Luminess a try and waited to feel the irritation - that never came! I got the full coverage which acts more like medium coverage but that is okay. The product was easy to apply, felt so lightweight on my skin, and looked beautiful! I'm so happy I don't have to give up on wearing makeup, and Luminess may be the only product I'll be using here on out.
This warms our hearts! Thank you for being the best part of Luminess! We appreciate you taking the time to review our product, please let us know if you need anything throughout your Luminess journey!❤️
Haven't used it yet. When I do I will let you know
Thank you for leaving your review with us! Let us know how it turns out!❤️
It goes on very smooth and dries fast and lasts all day.
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
As advertised on TV, I purchased the Luminess machine for $21, however, after the 14 day trial I was charged an additional $219. I called customer service and gratefully they took $50 off the bill, but I'm still stuck with two more payments of $52 each. I have since studied the Luminess commercials and for the life of me I'm not seeing where Luminess is stating there will be three more payments after the initial cost of $21.
I realize it's too late for me, but I want other perspective buys to be very aware that the machine will cost you more than what is advertised on TV.
I hope this helps.
Tip for consumers:
Full refund if you work within the 14 day return policy.
Products used:
Cosmetics
Hi Cynthia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I initially ordered the wrong color, and they were more than happy to accommodate by sending me the right color and allowing me to keep the original color, which was a little too dark, but might still work for me in the summers.
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
I received my first order and wanted to cancel auto-ship, called, tried to chat, emailed. It should not be this hard. App or website does not allow you to manage orders. I just sent another email. Hopefully I can return to this page and give them 5 stars soon
Products used:
airbrush system
The makeup builds up in the fine lines and wrinkles making them more prominent
Plus I'm not happy with the shade
How do I go about sending this thing back?
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Teresa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
There were many glitches that made my order take two weeks to reach me and customer service couldn't really make it better.
First agent didn't really help.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Betty, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was great. I love how smooth it goes on and makes my face look smooth.
We are delighted to hear our product is working for you! 💟
This item was ok. I would not buy it again. It did not meet my expectations
Thanks for leaving your review with us! Let us know if you have any questions! We’re here to help! 😊
The foundation was not a match, I will sending all the products back
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Krystal, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!