Luminess has a rating of 3.8 stars from 5,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
This company and warehouse is out of united states after 3 weeks i have not received my package.in email shows they sent me to my old address even though i gave shipping and billing address correctly. It shows in email the size of bottles are not correct. However they charge me more than i expected. One supervisor said i return your money the extra we charged you but still i don't see it in my account. It's a mess and rude customer service.
Tip for consumers:
never ever buy anything from them after 7 years being their customer.
Products used:
waterproof sealant
Worst experience ever! I ordered my product weeks ago and never received it, when I called customer service to talk to people they told me to call back at another time. Can't get a refund. This company is horrible. At least send my damn product.
No one will help me. Everybody keeps telling me to come back at a later date never heard of anything like this before in my life.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Like the kit indicated, "watch the video", is excellent advice. I may need to call and get a lighter color and possibly the concealer as well. I'm usually lighter in the winter months and darker during the summer....which the photo I sent was with tanned skin. That was my fault. I'm getting use to using the wand, and found that it can go on too thick if you're not gauging the pressure correctly; it's more of the fact that I didn't think much was coming out, but keep moving the wand...as we're told to do. Also, we ladies a little older may need to gently tug to smooth out the wrinkles around the eyes before applying in that delicate area. Don't give up on it, I feel it's promising...just takes practice, practice, practice. Give me about a week and I'll send an updated review. :-)
I like the concept it was fast and easy. I got the wrong color so I'm a not salty.
I plan to get my right color and start from scratch.
Hi Rakisha, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Been trying to return these horrible products for over a week and they make it so difficult! Do not take the risk. Just buy makeup from the store, do not trust this online scam.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Mary! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I have the luminess spray machine and love it but it takes time to use. I wanted to try this method to see if it would be the same. I found even after following directions the foundation had a "mask" feel. I felt I had to use way too much of the hydration spray and still felt caked on and difficult to even out. I will stay with my luminess spray machine
Mindy was knowledgeable and I had a completely positive experience with her.
TYSM for reviewing your experience! We are always looking for ways we can improve, and super appreciate your feedback! ❤
Very difficult when trying to fix problem they said problem taken care of. They will send a replacement haven't gotten it and tracking number says it's at three different locations and it's not at any one of them I called all day I'm disabled and I do my shopping online and people are always talking our packages from our front door
The Gentleman that I explained what happened was so understanding assured me they will replace the stolen one with a new one and I still haven’t received or heard anything he said he would keep all the account numbers and tracking numbers the same. And that was it. I should receive a text from them and nothing I order this on the 4-6-2023.. that’s a long time
Tv commercials, I’m still waiting for my package
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Michelle! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy really great..
Tv commercials
I had such high expectations for this product. It absolutely eats up the makeup so fast so I have to stop and load more drops constantly. It's just nothing like the commercials. Initially the reservoir was leaking so they replaced that. Then I sent an email to cancel because I just wasn't happy about how much I had to keep adding makeup but of course it was too late to get my money back or return it and the lady suggested that I not press as hard on the pump but that didn't make a difference at all. What a waste of my time and money. I'm so disappointed. And they just keep charging me. I'm disappointed and furious. Don't waste your hard-earned money or precious time!
The make up that I received doesn't match my skin tone how do I return it and get the skin tone that I need?
Hi Denise, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Is not sweat proof and separates on my face in just a few hours. I would like to return the product
Called and was put on hold for nearly 15 minutes so I hung up!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Laurie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It's my exact color cover the flaws but also look natural
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We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰
Going great other than too light for my skin tone.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💕
This goes on so light but has amazing coverage! I can not wait to order more!
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Thank you for this feedback and for being a valued customer! 😊
Delivery was fast and product was packaged well. I love the brush and how good of a match the foundation is to my skin
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am a very busy working wife, mom and gramma.and am so excited to try it! Unfortunately, we have had family fun runs, holiday prep and not wearing makeup at my job is a better way to go. The shopping process was fantastic and as soon as I finally use it I will leave another review! Thank you!
On social media. I am approaching 50 and finding good make up that gives good coverage, but not too heavy is hard to find. I am a makeup minimalist, so I am super excited to use it!❤️
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Can't wait to try the product so I can give an actual review. Tried it on just as a shade match test. Seems pretty good since I ordered in tan and have a tan right now but when I fade, I'll need to probably get medium. Haven't wore it to work yet and I swear a lot at my job.
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Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
I am very impressed with the color match to my skin tone. Most foundations I try do not look like a natural skin tone or match mine so easily. Look and feels great when on! I'm actually very impressed and happy with it!
Thank you so much for reviewing your experience and sharing the love! ❤️
I used to hate wearing makeup because of how heavy it was on my skin. I did not like walking around knowing it was there. I love this product because you forget it's on! It's so light weight with an easy application. I only gave 4 stars because the shade I've received could be lighter! Don't sleep on this company, ladies!
Hi! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
I paid for products I never received and everytime I call my phone hangs up like yall blocked me I just want my money back yall are false advertising
Hi Kyderrica, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I feel like a lot of the product goes to waste as I spray on the brush. It's too loud when I have to shake it before use. Not my shade, too dark... So I'm saving for my summer skin. But it has a nice even finish with the supplies brush and primer.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Shawnisty! We recently tried to contact you, but were unable to reach you. We would love to ensure you are completely satisfied with your products. Please contact us back, and we would be happy to get you taken care of!❤️
I have used the airbrush system twice, thus far. I have not been impressed with the product overall. The coverage is no better than the foundation I currently use. As a matter of fact it makes my pores look larger and bumps on my skin are more noticeable. It also leaves a tacky heavy feeling on my skin. I am going to give it another try before I reach out to customer service just in case the product I received has expired.
I wanted coverage with a light, flawless finish. I wanted my skin to look radiant, however it feels dry and tacky.
Hey Joey! Thanks for leaving your feedback with us! Good news - we offer a one time color match guarantee! If you need a different shade or different finish, we would be more than happy to send one out to you free of charge!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I really like the color and coverage. My skin is needing some time to adjust (two small pimples have come up), but I know that sometimes it takes my skin a bit to acclimate to new makeup.
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Thanks for leaving yor review with us! Let us know if you need anything throughout your Luminess journey!💓
It's is amazing just like as I seen just the make up spray goes out fast and if not applied right it will feel packed on your face and get over You are clothing other then that it is nice will recommend
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I've only tried it twice so far. Found it easy to use after watching the tutorial links from the email. I've already ordered a few new products (neither shade foundation was a good fit for me). Can't wait to play around more.
I'm not sure I care for the product much. The coverage isn't great and it feels kind of sticky and smells like something an old lady wears. Also, the makeup setting spray isn't the best. Even after it dries, my makeup still rubs off quite easily. However, the packaging was very professional.
We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Janine! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️