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Luminess has a rating of 3.8 stars from 5,274 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,243 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I received my order but not the back order.
I am having a problem getting it applied. Maybe after I try four or five times. It seems to not go on smooth or over my sun spots. I guess I need to order more products for them to work properly.
I just received my box on Saturday, February 4,2023. I carefully went through everything to make sure nothing was missing from my order. However, the above-mentioned $25 Gift Card was NOT in the package I received. I will be contacting Luminess Customer Service about this missing gift card. I will also be requesting an extension on my trial period since it took a while before I received my package.
I've seen their advertisements & the Breeze Airbrush looks pretty easy to use. I haven't used it yet but I will be trying it out tomorrow. I hope I get the results that others have mentioned. I would probably wear makeup more often if it were so easy to put on.
It arrived in a good matter of time although the color has an orange tint to it and it didn't last a whole day on my face. It does have a smooth texture on the face. It might work for some but not for me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jacqueline! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I am unable to use this as it worsened my rosacea. I already spoke to a customer service representative who advised me I do not have to return it and won't be billed for it. I wish I could use it, as it is a fantastic product but not great for my skin.
I am unable to use this as it worsened my rosacea. I already spoke to a customer service representative who advised me I do not have to return it and won't be billed for it. I wish I could use it, as it is a fantastic product but not great for my skin.
Hey Amber! It was a pleasure assisting you! We are saddened to hear it did not work out for you, but are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The shade is the perfect match, loved the packaging, and the delivery was right on time. I am so happy that I decided to try it. I have tried so many other foundations and so far this has been the very best choice.
Saw it on Facebook, decided to try it
Thank you for taking the time to review our product! ❤️❤️❤️
Recieved order confirmation on 04/10/2017. However, I have been charged three times for the same product without my authorization.
Luminess Air, has been making charges to my credit card for products I haven´t requested.
I tried to make contact many times by pone, but lines are always busy or they keep me waiting on line for ages.
So far I am loving the primer and foundation. I've never used an air brush foundation before and I am pleased with my experience. It's not heavy or cakey and it's so smooth on my skin!
I definitely recommend giving it a try!
I wanted to try the air brush application and find something lightweight without sacrificing coverage.
We are so happy to hear you are loving your Luminess Products!❤️
I was turned off by the paint smell, which admittedly had me hesitant to try it on my skin. Nonetheless, I tried it and felt it made my skin dryer than it already is which may work for some. Just not for me.
Seeing the advertisements on social media with the "try before you buy" option inspired me to try it.
Hi Felicia! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
One of the worst decisions I ever made, buying this make-up. I fell for their tricky advertising, like everyone else who wants to look beautiful. I love make-up. I and I was thinking if I get it and don't like it, no big deal I can send it back. But, I couldn't get a hold of anyone. So, I sent a email. Within a couple of minutes they responded! They refused to issue a conformation number via email. I called the bank, they agreed with me and gave me my money back If it sounds too good to be true. It probably is.
I was looking for something to cover the severe redness in my cheeks and on my nose. While it did even the tones, it did not cover completely. It left my skin feeling taught and dry. Also, the light to medium did not match my skin tone. Too expensive for what it delivers. Plan on returning asap.
I've tried almost every foundation on the market and while I do love the way this doesn't settle into my fine lines, it rubs off too easily with wearing sunglasses. I didnt have them on for more than 10 minutes and I hadn't sweat at all before it rubbed off. Otherwise, it looks nice on my skin.
Hi Crystal! This product should not transfer to any clothing or accessories as long as you allow the makeup to dry. You can also use our Setting spray that will lock in your makeup for up to an 18 hour wear!
Not sure if I am keeping it or not yet... It seems to take longer than expected and the makeup is much darker than expected... I did my practicing but still feel like I need to practice more. That aside I like how light it feels on my face but it does seem expensive for what it is - if it cost less I would probably keep it but still on the fence. Will order a lighter shade and keep practicing but it's probably going back
I love how this make up application works. Can't wait for the rest of my makeup comes in! I ordered extra too! With my skin color I'm going to have to blend a color to match my skin tone. We American Indians have a different skin color so hopefully I can blend up a look just for my color of skin in winter.
I enjoy my airbrush system and the results are amazing! Ordering product when I choose works the best for me. Once I made this clear and the auto shipments and their returns were corrected, I am more enthusiastic about using the airbrush system.
Susan A
I chose three stars for when I started due to unwanted shipments and the hassle with the returns. But we did work it out and I no longer have any disputes. I can order when I choose. I give five stars for my current experience. Thank you.
I wanted to try it for myself and see if I could achieve the same appearance as seen on tv. I was pleasantly surprised with how nice it works. Great job Luminess!
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
I am having either the worse luck or products are not as good as they say. This is my third machine. The first one is the home which I still got but it's clogged again. I got extra needles they are clogged two and two pens. I bought an extra one when it kept getting clogged. I washed them like it said still didn't work and it was so hard putting it back together I don't have the one back right. Then I bought the breeze it had a mind of its own. I think it had a defect because it came on when it wanted to on its own when it was sitting in a drawer I was going to return it so I struggle with home one again. All of sudden the breeze started working right when I used a different cord. That machine was stolen off me when I was robbed on a train and my purse was stolen. I got a new one now the makeup number 20 won't come out of bottle
I like it wish I different have problems
Hey Teri! Thanks for leaving your review with us! We would love to get you taken care of and replace that foundation for you! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Love the primer and sealant but the foundation was the wrong shade. I'm sure it's a great product just the wrong shade for my skin tone.
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Hi Deidre, Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
I have bought the Breeze had to send back because it wasn't working. They shipped a new. Then that one stopped working, but no longer on warranty. Had to purchase again so I am waiting to see how it goes.
The first time great. After is wasn't under warranty not so much.Lee
Looked easy and good coverage.
Hey Tami! Thanks for leaving your review with us! All airbrush systems do come with a one year warranty, so if something happens to the compressor or sprayer, we can replace it! We do recommend being on an active auto delivery, or in our basic membership for $6.99 that keeps the insurance for the system and discounts for future orders. We do have the necessary troubleshooting steps we go over with our customers and can be located on our website under the "How to/tutorial videos" Check them out and see if this works for your system! Let us know if you have any questions!(:
My Luminess airbrush stylus and Breeze system had stopped working and I called
Customer service. The representative was very courteous and immediately took care of the situation. I was happy to hear that I had insurance that covered both units and replacement units were mailed out to me immediately!
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Not that great and I don't get my initial $ back... messed up! I sent it back before the trial was up. Unfortunately, I have severe arthritis and unable to use properly, but that doesn't seem to matter. I will tell anyone and everyone not to order this! Customer service sucks along with the product sent with machine. AND YOU TOOK MY MONEY!
Excellent shopping experience, I just received my order and absolutely love the product! Their customer service follow up after the purchase is amazing, making sure you are satisfied. A bit concerned that I had to checkmark a box that included the wording "reoccurring billing" when I opted out of that when I started. Makes me nervous.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
If I could give this business a zero I would. The product clogged the first time I used it. The machine did not function like the commercials advertise. The customer service representative argued with me about canceling my order. The whole experience has been a nightmare! Do not waste your money on this product!
I have not received this product and you have attempted to take money out of my account which has caused me to be over drawn. I reached out to customer service to check to seen whe I should be receiving the product. I want to xancel and get reimbursed or I will have to file fraudulent charges
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jill! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I cannot use this product. I used it twice and my face started really drying out and peeling. I think the product would be wonderful for perhaps someone younger. I did like it, I just can't use it. Wish I could.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
Second day of use. Skin feels smooth and soft. After watching videos and playing with the system a bit, I am actually thinking of keeping it. 2nd day and I am much more impressed by products and results. Practising technique and getting into a routine that is time efficient will help alot. The videos are very useful. Do watch them. They really do encourage and support you.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Laura! Thanks for leaving your feedback with us! It looks like your order arrived early than expected - how exciting! Your 30 day trial doesnt start until you receive it! The $25 gift card is a code located on the packing slip and/or sent to your email to redeem; if you do not see this code - we went ahead and sent over an email letting you know of your code! Let us know if you have any questions - we are here to help! (: