Luminess has a rating of 3.8 stars from 5,274 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I'm so upset, my underaged child ordered the makeup not realizing it wasn't ACTUALLY free. The very next day, when she told me what happened, I emailed them telling them to cancel the order, i received an email back with them saying they'll get back to me... well... nobody ever did, and i still got the makeup... looking for a way to return it... and i see none! I'm ANGRY i don't want to pay the 50 for this tiny can of makeup.
Nobody ever got back to me, y'all suck
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I haven't received the entire package. I don't have the brush to apply the product. Customer service said I didn't receive one because they were out of stock. I asked, then how can I apply it and they responded I can't without the brush. So I was they would put in the notes to send me one when they get more brushes also I have to call on Monday to see if they have received any so
I received my product on time to try my choice first. The color match was perfect for me. I love the products! I got the bottles of foundation and primer and brush. It's perfect for me. It blends perfectly and stays on in 105 degree weather!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The makeup doesn't match my skin. One shade is to pale and the next one up is to yellowish. Even mixing the 2 shaded didnt work nor do i want to buy 2 shades to get a match. The breeze machine doesn't work right. The makeup stays wet on my face and shows every line and crease
The person I talked to was helpful but it's sketchy I have to wait all day for a call back and the chat button does nothing on the app or website
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Kolbi! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I absolutely love this primer and foundation! It is so light on my skin, it covers imperfections and covers the appearance of my crows feet and pores. It is great for my mature skin. It doesn't cake up or look unnatural, it's a filter in a bottle! You have got a customer for life!
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This warms our hearts! Thank you for being the best part of Luminess!
I ordered this hoping it would speed up my makeup process in the morning. My old foundation I've been using I have to mix with another because one is too light and one is too dark. I think the color I got with luminess is too dark. It makes me look orange. My family says it doesn't but I think they're just trying to be nice. So I'm not loving the color. I did order the skin perfector...can't remember the name something veil. It's amazing. If I had good skin I would use it and skip makeup altogether.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jennifer! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
First time using airbrush makeup. The color matches my skin tone perfectly and sprays on flawlessly. I'm loving it. Since it is my first time using an aerosol spray makeup, I tend to get it in my hair. It would be nice if the package included something to cover hair while using the makeup.
Wanted to try something new. My makeup was caking in wrinkle lines. The airbrush makeup is flawless.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
I never used this, instead I have returned it back to you. It is in the mail as of today with the return label you provided for me. Please notify me when you receive it and refunded my money back to my credit card.
Thank you for sending the return label to me. Your box with the products that was in there have all been returned to you
I saw the advertisement on tv and that’s when I ordered this but found out that you were going to take 49.00 from my account for 4 months and I couldn’t afford that because I am living on social security.
Hey Sharon! Thanks for leaving your review with us! We do disclose all of our terms and conditions throughout our TV offer, website, checkout, and confirmation email sent once purchased. These terms and conditions explain the 30 day trial, installments, auto delivery, returns and color match process. We look forward to receiving your package and hope you would reconsider us in the future.
I was happy with my purchase. I've already used it three times. It looks great.
Thank you for this feedback and for being a valued customer! 😊
Unfortunately, my color doesn't match at all and also when you spray the foundation on the brush it gets all over the place. The pressure in the cans is too high and if you try putting the primer or foundation directly on your face, it hurts.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I discovered that they were charging me almost double and they even charged me beyond the amount of times that they were supposed to I had already paid for my. Airbrush and they still charged me another monthly bill when I asked for the money back. I was told it would be 3 to 5 days and it has been a week It was never received so I just canceled everything.
Update
O k i'm still waiting for that refund my Issue is legitimate.
Hi Mary Ann! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I bought some thing on sale and did not get what I ordered. There were 3 of the concealer.25 for 15 dollar.I order two difrount concealer.You sent me one warm beige.50 and some thing else Ochre don't even no what that is and it was also.50 so you shorted me.50 on my order. How do you plan on making that right
Because I have a air. Brush I am contacting you now about my order and also sent an email
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have been looking for a foundation that didn't leave my skin looking like the make up was caked on. I've tried everything and no matter how little or how much I applied, my make-up didn't quite look right. I've tried powers and creams and both provided the same result. I wanted a natural look that would blend evenly and I found it in Luminess. I love the way it glides and blends and doesn't settle in my lines and hides my pores.
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My friends and I decided to try the products of this brand. We bought mascara, lisps sticks with different colors, foundations, eye shadows, blushes, powders, and eyeliners. The quality is really good, mascara holds all day and looks nice. My recommendations!
The ordering process is super easy. I actually went down one shade from what was suggested, and it's the closest match I've found to my actual skin tone. Easy to apply, and live the buildable coverage.
Something different, looks easy to apply
Thank you for taking the time to review our product! ❤️❤️❤️
I washed my faces and applied and my face became itchy and bumpy. Thanks but not for me.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
HI Aiesha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It appears you have a great product. I am hoping I like it. Thanks
Just browsing.
You are going to be enjoying the amazing results that you get with your LUMINESS!Let us know if you need anything throughout your Luminess journey!💓
I received my order, and I have used it twice. It's not the right color for my skin and when I used the primer it balled up on my skin and had to wipe it off. I will contact customer service for a change in color to try it again.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jennifer! All airbrush trials come with a one-time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!
I don't wear foundation due to breakouts but decided to give this product a try. First of all the advertisement is the truth! So I honestly can say this is the first time that I'm using primer and foundation and I love this product. It's fast to put on and it doesn't get oily on me. And it last all day until you take it off. Next time I will get a lighter tone. Also no problem so far from breakouts. I'm giving it 10
We are so happy to hear you are loving your Luminess Products!❤️
I've been waiting very impatiently cause I can't wait to use luniness I tracked the tracking b number multiple times a day b then ask if ac sudden tracking says it has be. But I never received my package I thought I would just wait and hopefully it would show up and stuff nothing
When I was young maybe s teenager b and I'm 38
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The summary did not confirm my color choice. It was also not initially clear to me that there would be a $9 service fee per installment. Additionally, I used the online chat to cancel my order on the same day. Buyer's remorse. I was told I could not cancel because the order already shipped. That was inaccurate. I received an email days later saying it shipped.
See above.
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Hey Judith! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The summary did not confirm my color choice. It was also not initially clear to me that there would be a $9 service fee per installment.
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I am very impressed with this product, the packaging was great. This was the first time I use the system and the coverage is amazing, it feels so light on your skin unlike normal foundation. Easy to use and very nicely designed. I am very pleased with my purchase.
I am happy with my shopping experience; the color match was perfect!
However, I am unable to get full coverage with this foundation. I wonder if it is because I am using the brush system ( would it work better with the machine). I do love how it is lightweight.
I wanted to try the product.
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Never received my order. Try before you by. I got add off of instagram, and it's a total scam total loss. They need to be put in hell, not jail but hell.
Total $#*! hell
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Carla! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Nija!We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!