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Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,115 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I have three emails saying they hs e tried to reach me but been unable. Funny I haven't missed any phone calls. I did just reply to an emailed, so maybe we will connect f.
I keep getting g emails that they have tried to reach me and have been unable to. Wierd I haven’t missed any calls?
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The product came in very quickly, I've tried it. It goes on great but it doesn't cover as well as I thought it would to be so costly
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Just use one time still have to get used to the fact it's spray on and get used to spreading it out and how much I need to use and learning to use blush after her before and highlight her and concealer
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💓
It's my first time here. Have tried several products nothing has worked.
This is explained very well and I'm truly hoping it does..
Hey Pollyanna, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I have only used once so far. Like it so far. Great to work with. I like that you can try before being billed.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I followed the directions on the process. After applying all my skincare products (vit c/moisturizer/sunblock) I did the primer. From the brush to my face then the foundation., from the brush to my face. Very light coverage and I guess the shade was right for me. Then I finished it wd my powder and rest of my make up. After 1-2hrs my face was already shiny. I use the oil blottting film. Make up still there. But when I start sweating, I show properties so I'm out in the field, once I start sweating the make up goes with my sweat. I see my sweat with color. Not clear, it's like milk. So it means it's the make up coming off my face. But if I don't sweat and just seat in the office with air conditioner on, my face is fine. Still with some shine after 2hours.
Hi Catherine, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Especially love the primer and the makeup goes on very smoothly. Makeup remover works very well, too.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Debbie, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
As for me, and this is my own doing, I chose the wrong color. I went too light. I need just a shade darker. But it does cover well. It looks flawless when going on. And it feels great. Only other problem I had with it was that when you spray onto the brush the makeup goes everywhere. It fills the air and gets on everything. Kind of messy. So you don't need to use too much unless you want it all over your belongings.
I've been a Luminess customer for years. I still have the machine at home. I first heard about Luminess from advertisements and commercials.
Hi Erin, We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! Even so, with practice and proper technique, you can most certainly have all the spray land on the brush! Also, all trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Love awesome. You have a great product and I love the color scheme of the product you chose for me it's a great product that
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
When i decided to try this product it was an offer to "try before you buy". Upon receiving item i ordered, 3 additional items were sent. (Which i did NOT order). This is not good business practice. Adding unwanted items to my order is underhanded and sneaky. Nit to mention, i was billed for all items sent before having opportunity to try the item i ordered. Will be returning ALL. Not good business practice.
No one responded to me
Hey Anne, we would love to assist you further. We were unable to reach out to you and we are looking forward to hearing more from you.
I found the product easy to use, easy to apply. It gave decent coverage, ill have to play with it more for a better review
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Overall my experience has been good. I ordered the medium color coverage and it's very natural looking
I was going to cancel my 14 day Trial before you buy due to costly price for the products that were sent, but my customer service agent was able to reduce the cost to a more reasonable price for the products.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Love the ease and multiple areas of use for this product. Lasts for hours and provides great coverage
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Product never received, attempts to contact or SPEAK with someone initially was impossible... not until funds were debited that I had a number
I was made to feel that the problem was my fault
Love the product. It's light and the coverage is unbelievable. The only thing that I don't like is the scent of the primer. Other than that it's great
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I received my kit, couldn't believe how easy it is to spray on. I'm going to have to play with it to get better at applying it more evenly.
On Facebook
Hi Carol, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
It was ok, I had to enter my info too many times. I had to keep entering my payment details and the address.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I have enjoyed the product it gives a very skin like feel, my only thing is it's a matte finish and I prefer more of a glass look, but overall it's a great product
Social media
Thank you for taking the time to review our product! ❤️❤️❤️
Ordering was super simple and totally customer driven. Being able to try this product first was a huge selling point for me. I tried it and now I'm hooked. Will be doing business with Luminess from here on out.
Facebook ad
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
My experience with Luminess was absolutely awesome!
It was not caring, or overpowering. I really liked it and will purchase it again.
Thank you so much.
I heard about Luminess from the an advertisement on the website.
The process was simple and straightforward which I appreciate. Everything arrived in timely fashion just as advertised.
Internet ads
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I am interested in trying your product. After trying the product, the color and coverage is very good.
Hi Jennifer, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
The airbrush base isn't quite the right color. I'd like to adjust my coloring a little. It's a bit yellow for my preference.
On facebook
Hi Tresa, we do offer a free one-time color match if you like. Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
This product does not work for me. It does not blend well with my skin tone nor does it cover my discolored skin. It also dries my skin out badly
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
I can only get both LED lights to light up and it only sprays for a second and quits and it's fully charged.
TV commercial
HI Jeana, we're sorry that you seem to be having trouble with your new system. We have recently tried to contact you and were unable to reach you. We want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Holly, we would love to assist you further and are looking forward to hearing more from you.