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Luminess has a rating of 3.8 stars from 5,273 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,236 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
It's definitely something u have to practice. Practice makes perfect I've had for a week and I'm still learning what to use and I'm what order but I'm definitely liking it. U just need good lighting and patience
Bc I wanted my skin to look younger
If I can give this review a zero, I would! I have a full years worth of make up bottles that have never been used because luminess never sent me the airbrush unit. I've called several times throughout the year and every time customer service gives me a hard time. I was told in one attempt that they would resend me the airbrush, it never came! I called again to cancel, and the gentleman told me there were some thing wrong with the system so I would have to call back. I tried calling back, and the gentleman said there were no notes to cancel and no notes not receiving the unit, so I attempted to obtain the airbrush again and it never came! And for this last time calling they said there are no notes and wanted to charge me $189 to replace the airbrush when they're selling them on the webpage for $50 bucks. What a rip off! I am done with this company and I have over a year full of make up never used. I would never recommend them to anyone.
Tip for consumers:
Every customer service encounter was horrible, never helpful and never offered a way to fix things.
Products used:
None! I never received the airbrush unit to use the makeup.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Reanna! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I didn't get the system I believed I ordered and the bonus items were on back order! The DVD didn't work and the medium makeup color was too dark. Makeup was a bit blotchy and certainly not flawless but will give it another try when I get the right color sent.
I love this foundation! It's so light I feel like I don't even have foundation on.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
Easy to order but I'm not sure if I like how they kept trying to sell me added items?! Not knowing how they work or even how to use them. Also I sent an email minutes after placing order saying I wanted to cancel order! I got an email back stating they'd already processed my order so I had to wait for it to come then cancel it?
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
It was great. Didn't have any problems at all. Product can't in fast. I'm still trying to make it not look so shiny in my face.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey! We are here to help! 🥰
I absolutely love your product. I am so happy I am 57 and your product doesn't settle in the lines. It gives me a flawless coverage that is light and airy. I love my Luminess. I wake up brush my teeth and then apply Luminess I'm ready for my
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I started with the Luminess Air basic model and upgraded to the Breeze Duo. I enjoy it so much I bought one for my daughter for Christmas. I love that I can get a smooth look without touching my skin. I have no breakouts!
Luminess is easy to work with, allowing me to customize my shipments and how often I get them.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
I was super excited when I received my order. The product felt amazing on my face and super lightweight! I quickly realized though that the color was super orangey even though I took the match test thing and that's what it recommended
All the great reviews
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️
I love it. It is so easy to put it on
I also can control on how much coverage I want. I would recommend it to my family and friends
On Facebook
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Coverage is too matte and the return process is annoying. Nothing special about the foundation, it's no better than a moderate brand foundation with poor coverage and very matte finish. The airbrushed thing is unnecessary.
It had compelling ads.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jennifer! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I tried the set twice and both times my skin started tingling and feeling irritated, and I had a feeling it would, because the primer is so scented it immediately reminded me of a Macy's purfume department. Now I have to go through the hassle of sending it back before I get charged for the rest.
It said it was a light coverage that was good for your skin, as soon as my husband came in the room he asked if why I had on a full face
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the look just not sure about the spray as it gets all over everything...
Hi JoAnne, We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!
The color is great, just a enough coverage without being heavy/cakey, and I like how it feels on my skin. But I noticed quite a lot of overspray of product when I sprayed it onto the brush. In other words, I feel like some of the product does not make it into the brush, so it seems to be a little wasteful.
Wanted to try something new.
Hi Pearl! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Said it world ship in two to three days. It didn't ship tell like a week later
Hi Xania, all standard delivery takes 1-2 business days to process and 5-7 business days for it to deliver. Thank you for leaving your review with us. We are always looking for ways we can improve, let us know if you need anything throughout your Luminess journey! ❤️🥰
I used the brush to apply so many the brush was not a good brush. It was very Caked on feeling. I had some itching once I got it on. Washing it off was not easy.
The color was perfect! I just don't know if I can wear this.
I wanted a smoother look but I am afraid this product is to hard to spread out evenly.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Easy to use website. Shipping was quick with several updates along the way so you knew when item was coming. Packaging was great with helpful instructions for use and easy returns
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I ordered the trial received it and it didn't work, it took so long to come just wanted to return it. I returned it and lost my receipt so they said I have to pay since my receipt is the only way to track the order. So that whole getting an authorization number to return the product meant nothing, on top of that you have to pay for your own return t. They excuse is I ship it for free so u pay for return... you order from amazon they ship for free and give you labels to return for free. They just want your money and all they do is just keep taking money off of your bank account
Over all experience was great. And the products was not for me.
Thank you for taking the time to review our product!, we are always looking for ways we can improve! Feel free to reach out to us if needed further assistance - we are here for you! You can contact our Luminess customer care team, 1-888-793-7474.❤️
I sweat like a man. I only tried this because it said sweatproof. It may be for a light sweat bit it doesn't hold up to mine. And it turns white where I sweat. I got the setting spray as well and no luck
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Amanda! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I ordered the spray on foundation. My card has been charged and my order has never even shipped. I believe I've gotten scammed on this one.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Beverlie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very poor quality of makeup and not the color I requested
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Bobby, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I never even received my product, and it has been over a month.
Hi Victoria, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!