- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,273 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,230 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I am so excited to try your product...it leaves my face feeling light & fresh
Yes received not what I expected wanted to see if it was what I would like didnt care for the results on me great product but dont want anymore product didnt realize it was a club .so please do not send anymore product thank you
Did not arrive when promised. Not easy to get a hold of customer service.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Maranda, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Great coverage without the gloopness of other products I have tried and it lasts all day/night without touch ups!
We are happy to hear you had a positive experience with our company! 🥰
My skin is dry and oily so the product did not work on me. It cracks all over no matter of oil or dryness.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jandeline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I started a 14 Day Free Trial with this company and they were quick to send out the items and start the trial. However, now that I'm not satisfied with their products and I want to cancel my trial, I cannot get in touch with ANYONE. I've attempted calling, emailing, and chatting. I'm not getting the opportunity to cancel my trial and if I am charged, I will take action in regards to theft. This is outrageous.
I have attempted contact numerous times, with no response or resolution.
Social media.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
So i'm definitely not the type of chic who is anything and everything about makeup! Once i started having 5 boys-makeup really wasn't priority anymore however at first i looked like the dont do side! I got on the website and apps! Watched tutorials and all the things on there they have to help you-which is alot! Best thing Ive found yet and im never going back to the makeup isle again! I will no longer be standing in that isle looking like an idiot and I haven't a clue about all the brushes and yada yada yada! That's what i love about this luminess I dont need a 100 different things just for a tiny bit of make! If your like me then i suggest you try Luminess air brush out!
I watched an info commercial one late night and it looked simple most important! I also loves the way it looked!
We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us.
The color was too dark for my face for winter wearing but should work fine for summer as I do tan up. I need maybe a 040. It glided on very well, covered well and other than being too dark I loved it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Mary! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️
It feels Cakey, poor coverage and trransfers on everything o touch like my phone is always covered in foundation any time I answer the phone. Super bummed about it overall and difanatly does not feel velvety.
I so wanted to love love this.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was looking for amazing looking skin but it still left me with flaky skin and preferred my old makeup do loce the brush and the way the colors matched tho
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Myshia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I did not care for the product, but I sure got a quick response when I requested a return. End result was no charge to me, very seamless and great customer service. (As long as I'm not charged….tbd)
Quick response and very acceptable resolution to my request for a return.
TYSM for sharing your experience! ❤️
I looked for 3 days to find the virtual color matching item so I could be sure of my color and I couldn't locate it so I just took a guess yes that did happen I have bought at least over $300. And I do have 1 pairs off undies that fit.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I need the address to ship back the foundation, it is way to dark for my skin tone.
Hey Brittney! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I'm retired, and don't wear makeup everyday anymore. It was a few days before I use it, but when I did, I didn't feel comfortable at first, but the more you use the product, it gets easlier each time.
I tried to return this item and they made it impossible to do so. Even after they told me that I can and that they could send me a prepaid shipping label. When I tried to authorize the shipping label they said that it is not possible. I am getting charged over US$ 185.00 to return this itwm to them. Don't but from them. It is a scam. And even after trying the item it made my skin look all cakey, lumpy and rough. I am so dissappointed with this company.
Hey Anna! We recently reached out to you on August 24th regarding the review you have left with us and havent heard back from you! We would love to investigate your review further and ensure your account and concerns are taken care of. We want to verify that this is pertaining to a valid order placed so we can take action. Please check for a Private message from us so we can further assist you to your satisfaction!
I felt like it was too thick for me, my face broke out after 1 use (in their defense I have sensitive skin) and my color didn't match (again- my skin- I'm Italian with very olive skin)
Facebook reel
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jacqueline! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I am between light and medium and wanted to change my shade to light but couldn't. I received a phone call from Luminess and they changed my order. I felt a great connection with the representative and know I can call for help anytime I need it. Very Impressed with their customer service.
I wanted a lighter coverage than putting liquid make-up on.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
I am between light and medium and wanted to change my shade to light but couldn't.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was not happy with the time it took to get my order since I paid for quick delivery but didn't get it. I still have a few items on backorder but other than those issues I am happy with the product and service.
I have battled Rosacea my entire life and this is the first makeup that I have found that covers it completely without being really thick. I get compliments on how natural my makeup looks. I have been using Luminess for the last 6 years.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was great.Loved the coverage. I would recommend this product to anyone.Who is looking for great coverage
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I was extremely disappointed in the quility of this product. The compressor just stopped working within minutes of using it. I also noticed when I attempted to put the gun into the slot holder that there wasnt a slot holder. I looked in the box and noticed that the holder was in the box. I am assuming this happening during shipment. I do plan to call customer services for a replacement. I just hope that I get a better experience with a replacement. I bought this for my funeral home hoping that we could use this on our beloved deceased.
Best,
Michael
I like it but I don't think it is worth the price honestly
Thanks so much for leaving your review with us! ❤️
The product itself isn't bad, but you wind up paying way more than it is worth! I didn't realize it was actually 5 payments of $53, plus I was added to an auto delivery of, you guessed it, more make-up for $42. I mean nobody needs that much make up. I tried to cancel the auto delivery once and then realized they were still charging so when I talked with them online he got all snippy with me and said he needed to remind me it was my auto delivery. I said well you need to reimburse me then because I cancelled auto deliveries about a month and a half ago. He said well can I ask why and I said because I don't need that much make up and it's to expensive. Then he tried to give me another deal and I said the last time I cancelled this stupid thing they tried to give me another deal. I was like NO I do NOT want it. I mean I feel like they just see how much more money they can scam out of you before you notice. Not worth the money and not worth the headache! Stay Clear of these scammers!
Products used:
The breeze
Hey Beverly! We recently reached out to you on September 19th regarding the review you have left with us and havent heard back from you! We would love to investigate your review further and ensure your account and concerns are taken care of. We want to verify that this is pertaining to a valid order placed so we can take action. Please check for a Private message from us so we can further assist you to your satisfaction!
I am thrilled with Luminessair! It arrived on time and very well packed. Instructions, both detailed in a CD and also a quick guide for those who are all about getting started right away. A bit tricky to become a pro in using the wand, but I am determined to "trial the 7 days to perfection". Tutorials and assistance is available, if you need specific help. The realistic tutorials including women who film themselves opening the box and jumping right in was very helpful and made the "getting started" less intimidating. I was annoyed at the negative reviews.
Seems as though reviews are in place before the experience is trialed... Looking good is effort, so I am excited to have professional equipment so I may become a pro in looking my best and using good products. Perhaps other women aren't serious about looking their best or indulging time to "put their best face first"!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
YAY! We are so excited to hear more about your experience with our starter kit. Spoiler alert: You’re going to love it! 🥰