- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,273 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,230 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Great coverage! Feels light and looks flawless! I totally recommend this product!
Very slow and late shipping contact customer service didn't help.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Marrium! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we are here to help!❤️
I received my kit and have been playing with it for a couple of days now. I am inexperienced at airbrushimg so I am not sure of my matching up abilities and am learning slowly. I will make another review soon!
Coverage and the look of smooth skin
Hey Sheila! Thanks for leaving your review with us! We sent you our makeup artists information on how to use the system, how to apply the makeup, and their tips and tricks. They are AMAZING and cant wait to speak with you! Let us know if you have any questions! (:
The product is true based on you giving an accurate assessment of your skin.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The color does not match so I didn't use it only one time
Waiting for a call back
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Angela, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
What a great product, I am 60ty years old. I have a lot of red on my face. This covers it. It looks so natural. I have been looking for a makeup like this for long time. This will be my only makeup going forward.
Thank you
Tina
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Hi
I bought the package on Dec 12 $20.70 30 days trial
I returned original package on Jan 15 ( I never use it because I did not like it) and they charged me again on Jan 19 $49.25
I called them and they refund my money $69.95 on February 13
They keep charged me again on Feb 19 $41.44
I emailed them let them know, they refunded me $41.44 on Feb 20
Today march 19 -23 they charged me again$49.25
I called them email them I don't buy any thing
I returned original package already, how do your company luminess keeps charged my credit money every month
Please help
I don't buy anything and I returned original package already
It look like your company such as a scammer customer, I never seen any company like this before
Customer returned the packages and they don't buy anything, please stop charged their credit card and please stop send any luminess product to their house.
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
So easy to use. Flawless skin after applied. Matched my skin tone better than any other brand I have tried
Facebook Add
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!💞
It's good I'm over 60 so I will need to get me concealer for my lines then it will really be good thank you 😊
Great
TYSM for sharing your experience! ❤️
I'm not sure if I really like it yet. I'm on the fence.
Hi Shannon, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, spray foundation, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I love the brush that comes with the duo. The hydrating spray feels really nice on my face. The foundation goes on very smoothly and is buildable, which was what I was looking for. I've never tried airbrush makeup and I am super impressed with it!
Social media- Instagram
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
So far, so good with Luminess. The color I was sent is a match for my skin tone, and I think with a little trial and error I will find the right balance and application that works with my skin. It's definitely a dry makeup so I'll need significantly more hydration and a hydrating setting spray.
My favorite airbrush makeup was discontinued so I needed to try another brand out.
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I did the color match quiz and was VERY excited about this product. I noticed the color was a little too orange for me, I contacted customer service and they were very kind and personable and sent me a new shade of my choosing at no charge!
She was very friendly and personable and quick to resolve my issue
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I didn't receive my order. I wanted it for an event and I've gone and bought something else so
I don't need it now. I've been wanting to try lumpiness
For years. I may try again som.
It said wait 24 hours afyer you were supposed to have received your order, so that's what I'm doing.
Thank you
Carrie
I’ve watched the videos and infomercials for years. I thought it looks easy and effective.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I used this product and it's honestly not as good as everyone trys to make it seem. My skin wasn't glowing or hydrated after using the products. In the sun light It looked really cakey, and didn't match my skin tone at all. I think it made the peach fuzz on my face stand put more, and I'm not sure if I need to shave or wax all of the peach fuzz off before using the products? I'm not really sure what the big deal is about this product honestly, it feels nice on your skin, doesn't come with alot of product in the container so it seems a little expensive for what your actually getting. Maybe it looks better once you completely take off all the peach fuzz on your face? I'll try it that way and update my review, but I sincerely doubt everyone who uses it wants to shave their face just so it doesn't cling to the hair and make it stand out more..
I chose it because of previous reviews and videos I seen of the product. I felt like I should try something that was supposedly that great, I'm very happy I tried it first because it needs some work. Maybe your company should try a cream based product line? Older women don't like when product settles in their wrinkles and clings to the peach fuzz around their cheeks.
I believe if you fix your primer to be a little better it would make your face makeup look better on skin. The prefect face primer would be a mix between 3 different primers, I would be happy to elaborate more (i.e. Like identifying which 3 primers would make THE prefect ultimate primer) if you want me too. I would also work on the brush you say to apply your product with. The brush kind of sucks honestly. You should have it used with a beauty blender instead, it looks way better than with the brush you provided with your products. I believe a honest review allows your company to fix any issues and become better, hopefully my honest review will force you to look into what you call a face primer and fix it. Every foundation, no matter how expensive and high end it is, will look like $#*! because of a $#*! primer. I believe your issues are in your primer. The foundation has potential, but not with that primer.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I bought the same # foundation in a different type (matte vs silk) and it was way too dark. They are sending me lighter one and didn't make me return 1st order.
I bought the same # foundation in a different type (matte vs silk) and it was way too dark. They are sending me lighter one and didn't make me return 1st order.
TYSM for sharing your experience! ❤️
Good product, the Luminous products are of quality ingredients, I always get a few things from them but I'm out of repair and reverse which they were back ordered for a while so I'll have to check again soon thanks
Thank you for taking the time to review our product!
Great product, it's everything I read about it. It didn't feel heavy. It was very easy to apply. Felt great one my face. No mess and was easy to clean off as well. My daughter l Iiked it she is ordering it as well. Thank you very much.
We are so happy to hear you are loving your Luminess Products!❤️
My trial was supposed to ship out within a few days it never did and I had a contact through Facebook and then I was told they were out of stock and would be shipping soon but I was never notified so I canceled it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Donna, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love the luminessair. I have always hated the look of caked on makeup and now with this machine I no longer have to worry about that once you get the perfect match to your skin tone your going to look great.
Ive never been much of a make up wearer but I am enjoying the luminessair. Its easy to use and pretty quick to apply. I am still trying to learn the tricks in the book but otherwise I am happy with it.
Did not think the TRIAL size would enroll me in the automatic payment.\
Find the whole process too time consuming; too much to read; too many
Things to remember (ie cancellaltion dates, rinsing, cleaning, pressure to apply,
Color matching, pressure on air gun, cleaner, Would not use as frequently as suggested.
Would not need to reorder so frequently. Not pleased. Too much hassle.
Tv and flyer
Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here to readily assist you! ❤️
It was nice had some coverage just all hype on internet to get people to spend more money
Just wanted to cancel
Hi Heather!Thank you so much for reviewing your experience!
I don't like how looks like I'm wearing a ton of cover-up.
Hi Tiffany, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
This warms our hearts! Thank you for being the best part of Luminess! 🥰