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Luminess has a rating of 3.8 stars from 5,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,226 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
This is amazing. Even my husband commented on how perfect my makeup looked. I am looking at getting the tanning and skincare next!
This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
I am very disappointed that the machine that is supposed to deliver the make-up to the face was broken - air came out feeling like it worked however there was no make up descended to my face. LUMINESS has promised to mail me a replacement for the defective part at no extra charge.
I’m very busy and don’t have any more time now.
Good by,
Jeannie Mullen
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jeannie! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Very happy with the quality and ease of the makeup!
We are so happy that you've been having a great experience with Luminess! Thanks for sharing the love it makes our day! 🥰
I guess I didn't read closely enough because I thought the makeup was free when I paid the shipping. This was false advertising to say the least. I wasn't impressed with the makeup itself. I will be returning it back. I will have to pay to send it back, I didn't find this in the advertisement.
Thank you,Elizabeth Bowman
Add on my Facebook feed.
I have advanced arthritis in my hands The problem is that the cosmetic tubes is that I couldn't open them so i had to resort to a knife
Once I finally got them open I was fine.
The cosmetics are pleasant smell. The product was very hydrating and easy to apply.
I had one of the first sprayers years ago
Saw on internet
Thank you for taking the time to review our product and sharing your experience, we are always looking for ways we can improve! Please let us know if you need anything throughout your Luminess journey! ❤️❤️❤️
I checked on my order on Feb 02 because I had not received it yet. It was held up in a main USPS center in AZ since Jan 26 with no explanation. So, I've already lost time on my month trial I suppose because of the mail service, which doesn't make me happy. Just received it at my post office on Sat [Feb 4] & because of visitors & schedule over the wk.end, haven't had a chance to try it yet. Plan on doing so today or tomorrow [Mon or Tues]
Get back to me soon & I'll be able to let you know
Jill Madill
Looks like maybe a better alternative to what I use currently
Hey Jill! Thanks for leaving your feedback with us! Your 30 day trial doesnt start until you receive your product! If you happen to need more time to use the product - let us know, we would be more than happy to assist you in a trial extension!
I ordered the luminess 1time and they were taking money out of my account every month since last year so I cancelled last year so they were still taking $42.00 out of my account every month until april 2022 and I ask my bank about they said I signed a contract which I did not and now they say they can't refund my money back because their is a accusation my credit card I said they are because they took money out of my account illegally without my permission.
Tip for consumers:
Don’t use it is not worth the money I paid $279.00 plus $42.00 every month and then they will tell your bank that you sign a contract and then if you complain against them they will say they can’t interact because of the complain against your credit card they will do a refund scandelous
Products used:
Luminess air and liquid foundation that looks like mud
I havent gotto try the product yet but i am super excited and skeptical! So far though the delivery was on time so that is positive. The containers with the actual product in it are very small so not much product to tesg.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I have not received my LuminessAir. I needed to try it for a friend from India.
Since I have not received it to date and the friend has left... please cancel the order and no future charges should be charged to my account.
Thank you.
I love the primer and foundation. On the first use I noticed a significant difference in the appearance of my skin. The foundation feels light on the skin even though it provides great buildable coverage- even on acne scars.
Social media
We are so happy to hear you are loving your Luminess Products!❤️
I feel shafted. I received an item and called to see if I had to send it back. Didn't want it and didn't want to have anything to do with it. He told me to not send it back and I know that's what he said and also said that I would be reimbursed. Well, 10 days later and no reimbursement. I called them back and they said that I would have to return the item that I no longer have. Talk about the the right hand not knowing what the left hand is doing. It was 39.99 for something that I didn't want. Never again.
It was easy as it says it was. I applied it the first time and it was a little difficult I applied it the second time and I got full coverage it was easy I love it I use it everyday now covers my bags my circles under my eyes people say I look better
Because on TV it looks so easy and it is
Thank you for taking the time to review our product! ❤️❤️❤️
Returning customer when I heard about the new product
YAY! We are so excited to hear more about your experience with our new product. 🥰
The foundation is messy from putting it on to wiping off easily on clothes, etc.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jaime! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It's been a good experience. I'm still learning how to apply it to look natural
Thank you for leaving your review with us! Let us know how it turns out!❤️
My entire face broke out from this product. Plus, this product is not have full coverage. Also this product transfers worse than any other product I've seen. Also, this product settles into my lines Auers than any other product I've used.
It was supposed to be a product I could build for full coverage also, this product settles into my loins, and I didn’t want it to. I chose this product because I didn’t want it to transfer. I chose this product because I wanted to minimize my pores and I want it to build on the product for full coverage.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nancy! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to put on and lasts all day! I stopped wearing make up for many years because I just got tired of doing it. This has made it so easy and quick to do my foundation!
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience, we're happy you're happy! 🥰
For some reason I thought it came with 3 color foundations but it came with two. Both colors (shades 10 and 12) for the deep were off. Shade 10 is gray (i dont know whos skin is that color, they need to reformulate) and shade 12 is a bit too dark. I wish they would ask you which two shades youd like vs just sending you the colors. But the machine itself is compact so doesnt take up too much space on your counter and the spray gun is easy to use. However, I was a makeup artist years ago and used an airbrush machine so I was already familiar. Not sure how easy it is for someone brand new to airbrushing. I will keep the machine but Ill probably buy airbrush makeup from somewhere else.
From the time I ordered it till I finally got it seemed it took longer than it should have. Took almost 3 weeks till I got the things that I ordered. I got billed immediately but it took longer to ship. Seems to me they shouldn't have billed me until they shipped it.
Tv commercial
Happy to hear you had such an easy experience!
Ok I truly loved because it is simply simple to apply
Not cakey but lightweight on my face am a quick makeup girl don't like to blend for a long time this is quick and more then the best thing it comes with a makeup brush and it's a 2 sided brush like yay it's a no brainer for women I know it's my new go to
On instagram
This warms our hearts! Thank you for being the best part of Luminess! Thank you for taking the time to review our product! ❤️
It took awhile to get the product, but it finally arrived
Thank you for leaving your review with us! We do apologize for the delay-Let us know how it turns out!❤️
Recieved my new air breeze 2, iv'e wanted the system for a few years now, I ordered it and told my amazing husband, He told me it was my Valentines gift from him. I had to wait a few day to figure it all out but it was so worth the wait. I love it. The color was a little too red for me so I need a couple shades liter.very easy to find what you and order
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Just don't like. Don't like it. 2 hard to use. Refund please and return address
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Susie! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Ot was easy to answer the questions that they asked inorder to find the right color how ever I feel that the color may need to be a shade darker but I really like the way it feels like I don't have any foundation on
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Rebecca! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️