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Luminess has a rating of 3.8 stars from 5,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,226 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Easy and didn't take long to receive. I plan to order again.
Foundation feels super light and color matches great
Thank you so much for taking the time to share your experience!
It's different from another's because it feels as tho I'm not wearing anything at all
Thank you for taking the time to review our product! ❤️❤️❤️
I really love my Luminess makeup. I'm over 70 years old and it makes me feel younger.
It's been so many years, I don't remember.
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💗
I love the primer, foundation and brush. I was skeptical about it when I first put it on because it was a little tanner than I thought BUT it actually lightened up a few minutes later to the perfect color. It is so light weight, very good coverage and not cakey at all. It looks so natural and stayed on for hours. It was still flawless after a sweet 16 in a very hot building. I also used it over my Kat Von D foundation for a full coverage one day and it still had an airbrush finish! I wore the primer alone to run errands and under the KVD fountation I loved it both ways. I told several of my friends about this stuff already. I will definetly buy this over and over again! I love it.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I am not happy with the results of this product. It doesn't have very good coverage and when you apply enough to have the coverage it's cakey and sticky all day.
The new airbrush works very nice. The foundation color match is pretty good. Unfortunately it comes off very easily because it's waterbase. I have alot of freckles and had to use alot of foundation to cover them. I need to use long lasting make-up.
Goes on easy and pretty even coverage.
Love luminess. The spray foundation is GREAT! Not cakey or blotchy. Perfect. Would recommend to anyone!
And we love you right back! Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I didn't get the right shade. The product itself is not bad. It is light.
Hello Mioly! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I highly recommend getting the primer and setting spray along with it! No cakeyness, no dry patches. And the shade matched perfectly!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Its amazing (but by NK means surprising!) that women wiukd use this oiece if garbage in an attempt to make themselves look like something they arent, so they can meet Mr. Wonderful, but ONE big question remains to be answered... What ya' gonna do when he sees your mug in the morning?
And YOU call US "dishonest"?
SERIOUSLY?
Better watch out for that Karma!
I can feel it on my face and customer never responded on how I can return it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kellie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I did the free 14 day I received the product yesterday 3/27/24 and I havent tried the product yet
Thank you for leaving your review with us! Let us know how it turns out!❤️
Easy perfect application. I love the way it goes on natural glowing look! I will be a forever customer.
TV info-mercial
We are thrilled to hear how much you are enjoying your Luminess products! ❤
The add ons were not specified enough for clear understanding. Also the kit was supposed to be 7.00 and it went to 20.00.? How much is product after this first set!
We tried to call you to help you further but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
I'm a front responder, just don't have enough time to practice with the spray. I've tried one time but it got too thick on me that I have to wash my face.
I watched over and over again at Newsmax Plus TV
Thank you so much for reviewing your experience and sharing the love! ❤
Outstanding, I will shop again in the future! Thanks
NewsmaxTV commercial
The customer service is the worst ever. I canceled my order immediately I placed the order and discovered that I was charged twice for the initial transaction. Instead of the advertised $20 or so $, another charge of $46 was made. They refused to cancel the order saying they have already shipped the product, not true because it was only a few hours with no tracking number. IPaypal was kind enough to get me my $46.26 back. They told me to call after receiving the product for the return process. When I did, they want me to resend the $46.26 to them first before sending me the code, without which they will not process my return.
Tip for consumers:
KEEP AWAY!
Products used:
NA
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm not impressed with the product.it doesn't give the look like it does on the commercial
Tv commercials
Hi Tamie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Excited to try Luminess! I've been using it for about 3 weeks now and am impressed with the results. Just not sure about how expensive the products are.
OMG!❤ You’re going to love it! We promise, you’ll never want to return to your old foundation
For almost a month. There's been no shipping update, no communication, nothing. I do not wish to continue with this. The company is awful.
I tried. Wait time said more than 15 minutes. Waited 2.5 hours before giving up.
Facebook add
Hello Kyndra! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
So far it looks nice. Dried down nice. Want to see how it looks with all day wear and in some heat.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
This luminous makeup is God's gift to women I mean this is the best stuff ever you cannot beat this it goes on so smooth and it looks so pretty and it covers everything I love luminous thank you so much in
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Excellent - had trouble with delivery and original order did not show, but a replacement order finally showed up and it's awesome!
Excellent
My daughter
#BestDecisionEver! You’ll never go back to traditional application systems! 🥰
Products are good. Good coverage. Not sure how I feel about having to spray my foundation on the brush. Kind of seems a waste of product. Still figuring it out.
Facebook ad
Hello! We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! Even so, with practice and proper technique, you can most certainly have all the spray land on the brush! Let us know if you need anything throughout your Luminess journey! ❤️❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊