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Luminess has a rating of 3.8 stars from 5,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,226 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The shade I was told to order was definitely not a match and I will be sending it back
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Not very satisfy, the order last long and the shade is not the one I want
Socia media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Alejandra, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I've received it; however, I was on Christmas vacation and as yet haven't had a chance to try it. I have already use luminessair but wanted to try the new silk product. I find the product easy to use and after a short time learning how to apply, I find that I do not want to go back to powder based makeups..
The color is very bad it looks orange. I took the test they sent me what they thought was good but wasn't at all
Nothing got resolved yet
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Nicole,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I would like to return the product half. Not used it but made a quick judgment Two purchase. That I necessarily don't need.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Melody! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I think I got the wrong color. It was much too light.
Instagram and Amazon.
Hi Kalonn, Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Hoped it would work for me, unfortunately did not.
Let us know if you have any questions! We’re here to help! 😊
The product is not for me. I wear sunscreen along with other products. It makes my face look caky. I tried using the primer and the foundation and it wasn't even worse. Maybe it's good for younger skin. Not for me.
The commercial was convincing and it appeared smooth.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Margarita!
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I ordered last month never received it, they said no problem they were sending another
Now I'm at around a month waiting.
I called said just cancel my order, guy says it will be there today
I said I don't want it, I want my money back, he said no I had to wait to get the luminess breeze thing, I said send me a return label, he says no its not possible
Then I asked do I have to pay return on something I don't want
He says it depends
Depends on what? This is a scam company, promise the world then customer service sucks, I have yet to receive
And they won't return my money... don't waste your time
Tip for consumers:
I'd go to Amazon, you at least get good customer service
Products used:
None, they have never gotten here yet
Hey Fleurette! We recently reached out to you on August 24th regarding the review you have left with us and havent heard back from you! We would love to investigate your review further and ensure your account and concerns are taken care of. We want to verify that this is pertaining to a valid order placed so we can take action. Please check for a Private message from us so we can further assist you to your satisfaction!
The foundation shades are too dark looking for my taste
Hello Stephanie,! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I've never received product can't review what I don't have.
Hi Stacy,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Foundation makes my face look orange I would like to return my products
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Angela, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Foundation is ok but is not as full coverage as the videos show even after 2 layers. Also the color I received is slightly yellowish for my skin tone.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Crystal! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
I can't comment since I still haven't received my order and I ordered on 3/8:-/
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lorraine, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Ordering was easy! I was very excited to try this brand. I ordered it on February 5th…received it two weeks later. Too long for shipping!
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Hey Amy, don't let that take the excitement away from you! We are truly sorry for the delay on your order, we have experienced some issues in our warehouse but can assure you we are back on track! Keep in mind that your trial started once the package was actually delivered. Let us know if you need anything throughout your Luminess journey - we are here for you. ❤️❤️
I finally decided to try it out and the site made it really easy to order with the trail. I was surprised at how fast the foundation/primer arrived!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thank you so much I have spent so much money on foundations that I was never satisfied with how they looked on me now that I found Luminess I am so happy with the results and I will never buy anything but your products again I get compliments about how nice my skin looks now! You're the best!
I wanted a flawless look that didn't look like I was wearing a lot of makeup
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Just amazing I had never had a perfect foundation I love it.
We are so happy to hear you are loving your Luminess Products!❤️
I tried, I really did! The first day I applied after washing my face. I felt dry & wrinkly. So the next day, I applied moisturizer beforehand. My face didn't feel as tight, but it did feel flat & I noticed my pores & wrinkles. So the next day, I contoured my face after applying Luminess. It wasn't bad until I went outside in natural light where I noticed brush strokes! (Yikes) Then the next day, I applied as usual with the provided brush but blended with a make up sponge. Even though the brush strokes were gone, I still felt like my pores were bigger & my wrinkles were more noticeable, not less. Sorry but I tried.
I thought it would be an effortless way to apply makeup & feel good about getting older.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I think I need to shade darker. Maybe one step darker.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Julia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
My experience with Luminess was great; my experience with the product is still being assessed.
Via Instagram
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
The wait time wasn't too long and I am liking the product so far; I have only used it a couple of times. Although, I don't think I will use it for all my make-up occasions; I will use it for times that I am in a hurry.
Infomercials.
Thank you so much for reviewing your experience and for taking the time to review our product! Please let us know if you need anything throughout your Luminess journey! ❤️❤️
Wonderful shopping experience. No issues except the color doesn't match my skin tone
Thank you for the wonderful review!
I am writing this review to warn consumers about this company. I began my hardship with them in November 2020. I tried the product beautiful unfortunately I am allergic to their product. Canceled my subscription because I couldn't use the product. They confirmed my cancelation however this is 4/2020 they are still randomly going into my checking account and withdrawing unauthorized funds for nothing. My advice don't submit your checking account information to them. Use a prepaid card if you want to do business with them. They are very unethical this will protect you. They will try to force the foundation on you even after you tell them you can't use it. Proceed with caution with this company. BEWARE BUYER!
Tip for consumers:
This whole ordeal could have been avoided if I had used a prepaid debit card instead of submitting my banking information.....this has been an absolute nightmare for me they have caused my account to overdraw on one occasion because they just randomly went into my checking account and took money for nothing. Buyer Beware !!!!
Products used:
I was allergic to the foundation so I was not able to use it. The colors are beautiful and I was very impressed by the dark shades offered for women of color. Unfortunately I had a terrible breakout on my face so I canceled my subscription.
I haven't used it yet, due to recent financial difficulties I will be returning the product
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
HI Nicole, We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️