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Luminess has a rating of 3.8 stars from 5,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,221 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Has been awesome. This first shade was just a tad bit dark, that being said, the day I tried it out the coverage was like nothing Ive ever tried before and really gave me lots of confidence.
The service I received was top notch and I would come back simply for the attention to detail.
Came up on my instagram feed
It's definitely worth a try. So much better than a previous brand I tried and did not like at all. That was money wasted. I think I'm going to like luminess
Thank you for taking the time to review our product! ❤️❤️❤️
I love this foundation I wasn't sure about it when I first ordered it. But I'm so glad I did. Will definitely order more
We are thrilled to hear how much you are enjoying your Luminess products! ❤
You can tell where the makeup sits on the skin, it even appears cakey when the spray is too strong. Which is annoying because that's the entire reason I bought this device, to avoid caking.
Instagram add
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Anna! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The product tingled on my face and by evening I had a few red splotches on my face after I washed it off. When I put it on the next day it tingled again but I wore it all day but that night I had visible breakout on my skin I haven't used it since
Instagram and a friend
We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
The best thing about this product is that it is moist and natural.It's a very good item for me who wants a sleeping skin tone. I'll buy the original one soon
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I don't too much like the primer and foundation. However, I do like the sealant.
On Instagrm
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Monica, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Luminess is easy to use, quick application with a beautiful, even finish. I love how the product does not come off on my clothes, its like wearing my skin!
I saw it on facebook
We are so happy to hear you are loving your Luminess Products!❤️
I have not used Luminessair yet. However, I was surprised to find that I would be charged a monthy fee for the make-up. This was not mentioned in the ad. I do not want this to be charged to my account. If I want additional make-up, I will order it.
I never received my second color aster speaking with a rep.
Never received what was said to be sent
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Amy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Blends very well only con is that it sprays everywhere
Thank you so much for taking the time to share your experience.💗
The makeup covers fine lines very Well. I would recommend this product to all my friends.
Television Infomercial
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
It's been almost a month and I haven't received my order
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Julia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
As soon as I am able, I intend to give it a try. In general, I DO NOT LIKE subscriptions. Why is this necessary? If I have to have a subscription, I will cancel. Again, as soon as I am able, I will open things up and check it out.
Got lost in shipping other than that no issues. I've only tried it one and color match made me a bit orange.
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The makeup does not look like it shows in the video/ tv. It does not cover well at all. Even if you apply second layer, and then it begins to feel and look caked on and thick. Wasn't pleased with it at all. My pressed poweder foundation does a better job and feels alot better. I sent it back.
When I contacted them to get a return authorization # the representative was rude.
I thought it would do a great job and was super excited to try it.
Hey Ruby! Thanks for leaving your feedback with us! We have many types of foundation that we offer to fit our customers needs. We wouldve love to send out a different foundation for you to try! We love to resolve any pending questions or concerns you may have! A member of our team will contact you shortly!
I was hesitant at first because I wasn't getting the higher coverage I was wanting but u just have to add thin layers at a time n it does give u that full coverage! I really like this product alot n the brush is fantastic Ithe only reason I didn't give a 5 star is I think it needs more moisturizer in the makeup a little to dry but other than that it's great!
I really enjoyed it
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Frank was very helpful and kind he mad sure that I was sasisfied and made sure my order went out so I would receive it on time very nice man I give him a 10 for satisfaction
I’ve used luminess for years I love your products
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Made an order march 5 th didn't receive till march 25th very slow and deceiving shipping!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Amina! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It took a long time to arrive. I had to call and ask why it takes so long.
NA
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The foundation is good but the primer smells like chemicals.
Facebook ad
Hi Sara! Thank you for your feedback! The great thing about our product is that it is made with active skincare ingredients to hydrate and replenish your skins health while applying your makeup.Please let us know if you have any questions-we are here to help!
I was incredibly skeptical about this product and wow I am blown away! I bought this on whim after my sister told me about it and I kept seeing it on Instagram. I had very low hopes because foundation is never just silky smooth on my face - and while I don't have deep set wrinkles yet at 37 I constantly have dry spots! I didn't want to try a new product and be disappointed yet again (even with their satisfaction guarantee!) but I am getting married this month and it was a last ditch effort to find something that would make me feel flawless on the day. And this DELIVERED. I absolutely love the primer, the way it smooths across the skin and seems to sink in is amazing - and so it's no wonder their light as air foundation just seems to float on the top - and yet somehow never budge!? - and it just looks like my skin but without any discoloration and just illuminated from within! I did end up buying another color in a lighter shade - my first shade looked perfect initially but seemed to darken by the end of the day and I noted a difference between my neck and face. The lighter color has really helped blend that out and now I have a color for my skin during summer months when I'm a little darker overall! Really, really impressed and worth every penny in my opinion. Just can't say enough good things about Luminess!
I bought this on whim after my sister told me about it and I kept seeing it on Instagram.
I have been dreaming of having this makeup machine for 8 long years my husband to be finally surprised me and got it for me with his credit card I'm so happy thanks
On the TV I have been watching for years praying that I would get it one day my day came today 7/12/2023 thanks
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
We've had some health problems and not time to use the products. I'm hoping for the best. It looks like a great product. More later if you give me another opportunity in about a month.
Just received product a few days ago so still experimenting with it. Definitely will take practice to perfect application. Not impressed with coverage at this point.
Hey Lynda! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️