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Luminess has a rating of 3.8 stars from 5,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,221 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Service charge on returns of wrong shades. Customer service suggested mixing other products to change shade with very strange actual results. Not worth the money.
Working with customer service to resolve formula and color match. Awaiting shipment. Hopefully we will find a perfect match for my skin. Laura was very helpful, knowledgeable.
I called customer service explained to him that I just received my kit and the Breeze 2 is not working. Manufacturing defect, so he sending me a new one under warranty.
Very nice and solved my issue quickly
Hopefully so I can wear makeup again not see every wrinkle on my face.
I love this product! The extra layer of moisture helps my dry skin look and feel better. Great if you have facial hair. Rubbing on liquid makeup makes the hair more obvious.
We are so happy to hear you are loving your Luminess Products!❤️
Quick - it came well packaged, product seems great - unfortunately I have to exchange- fair is just to light for my sun tanned summer skin. Maybe will reorder fair in late winter as I pale out.
Hi Renee, your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
It's not as easy as they say. Machine uses product quickly. Constantly having to stop and add more. Worried that this is going to be the norm. Didn't receive stated BONUS items..
I was hesitant about this at first but with a try before you buy offer what's to lose? The products is amazing! A little goes a long way. The process and customer service could not have been better.
I read about the velvet veil product and decided to give it a try. And I’m keeping it!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have yet to receive my package so there is nothing to comment on.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
4 years ago I ordered off of their commercial. A commercial. I received one order of foundation that was a perfect match for my skin. All other orders this company sent a very light shade that I can't use. I called them and they told me they discontinued the original shade. They have since (for 3 years folks) sent me the wrong far too light shades of makeup despite canceling at least 10 times by phone, email and on line. I have filed fraud with my bank, cancelled cards and they still manage to somehow get a charge off a new card or PayPal. They are virtually unstoppable. Do you know how much 50.00 a month for 3 years adds up to? Close to 2 grand. I have dozens of unopened bags of this $#*!e that cannot be used. More than any other company out there, this brand needs a class action suit filed by the countless others who are unable to cancel and repeatedly charged for years despite canceling of cards or filing fraud charges. Who's with me? Filing with attorney General office now. Pictured is yet another package of this sham unusable product that just arrived today.
Tip for consumers:
Do not get sucked in. This purchase can not be cancelled.
Products used:
Make up
Hey JJ G! We recently reached out to you on September 19th regarding the review you have left with us and havent heard back from you! We would love to investigate your review further and ensure your account and concerns are taken care of. We want to verify that this is pertaining to a valid order placed so we can take action. Please check for a Private message from us so we can further assist you to your satisfaction!
I've been using Luminess for 20 years now. I still have the first air brush machine they first came out with and it still works! Lol! I'm a faithful customer!
They sent me the correct color match for my skin tone. I received it within two days. Thank you!
I’ve been using it since you created it in the beginning.
We are so grateful to have customers like you and look forward to working with you again in the future!
Never received sucks sucks sucks sucks sucks sucks sucks sucks sucks
Sucks never received
Hey Maria! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I am a firm user of the airbrush hand held the first one I love it however this one wrong color just didn't like it I will continue to use my old airbrush hand held system with my 120 foundation I will be sending it nack
Internet years ago
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Sonia! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I love this makeup system because you can't feel it on your skin, read the book and follow all of the directions especially where it says to let each application dry before starting the next one.
Product is still sitting in the box on my dresser so I am unable to review at this time. After reading the other reviews I will probably not even open it but return for the refund.
Ordered and product never came. Assuming it's a scam?
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Customer service fixed my issue and was very attentive.
We have been recently trying to contact you but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
The color is too dark for me. Ended up being another useless product.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Lauren, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Confusing at checkout and very expensive! Not sure why I have to keep typing at least 50 characters that six too
I have been using this product for years
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lynora! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Since I originally bought my airbrush from TV, I have gotten AT LEAST one email trying to sell me more products. I may send my airbrush back because I am nearly 80 years old and COULD NOT use the amount of makeup that they plan to send——-as written in the VERY FINE print.
I wrote to them and said that i thought that my package had been stolen off my front porch! It hadn’t because it arrived in a large lockbox a couple of days left. They answered me to see if I’d gotten my package.
They have a WONDERFUL TV COMMERCIAL.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Kay! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Time after time I've purchased makeup online. I've never been as satisfied until I bought this brand. This has got to be the best stay on coverage for all day and night wear.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I always have a hard time finding the perfect color match for my skin tone but the luminess did the trick it's a perfect match "120
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Easy to use, good coverage. I've used twice abs need to practice on blemish coverage and under eye. I'll view tutorials for this but am pleased so far
I’m getting older and my makeup was beginning to make imperfections look worse instead of better
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Email code disappear when you first signed up for email and the final product is not worth cost that requires 3 payments. Feel deceived and will be returning
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Doreen! It was a pleasure speaking with you! Let us know if you have any questions we are here to help!
This IS So Awesome & Amazing! I feel like a Professional Model when I use it. Plus I Put my Own Favorite Foundation In the Chamber. It goes on So, SO Smoothly & Flawlessly! Amazing results. And I have Freckles, But NOT After Using this Product. 'Shhhhh!'
I applied the makeup for the first time last night and I went way too heavy, there was so much creasing under my eyes. I hope that this resolves with more practice, stay tuned!
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!