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Luminess has a rating of 3.8 stars from 5,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,118 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The update received helped to understand that my deadline for acceptance or return didn't go into effect until I physically received it. That was very useful.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordering and shipping was good. The color isn't my match. The bottles are a little hard to push at the beginning. Was hoping I gotten the right color.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support. Also, we do provide a free one time color match.
I picked out a shade that was not good for me, and I called customer service. They were very kind and helped me. Choose the best color, which was an amazing match! Thank you!
Simple and kind, and thorough! Also, patient.
TV and social media
Thank you for this feedback and for being a valued customer! 😊
It was good. Didn't know that there would be several items to decline before I got to what I wanted to order.
Color match was not right for me but they are replacing with another color free of charge. Really appreciate that.
Hi Martha, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
The color is too orange and I originally was being helped greatly to get a new color, now that I decided on a new color, I can't get a hold of anyone
Hey Shannon, We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
It has very nice coverage but there are way too many steps. It's also on the pricy side. I have nothing else to add.
Thank you for leaving a positive score in our review! Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Ive seen luminous on tv, on my cell, and peoples has talked about it... but after hearing a very close friend of mine tell me how weightless it feels in her face. How it smothing covers her lines and wrinkles without looking caked up... she.talked me into it. So i see this add in fb. Said try before u buy... welll i was siked, so i said why not. But in the end...I never received my product...I was really looking forward to trying it out then I got disappointed... never got to try it. Now I'm skeptical about "trying before I buy". I don't want to waist my money for nothing. So no im not to satisfied with yall..
I never received my product
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Stacy, we love to assist you further with any inquiries or concerns. We were unable to reach out and are looking forward to hearing more from you.
I just order online,was easy and fast and I received my lumpiness airbrush makeup in couple days, was right shade, I love it. I will recommend it,
I live in Texas so full coverage and not sweating is a must. Luminess does a great job with coverage and it last all day with no shine.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I have no idea how they came so close with my color by taking a survey but it is absolutely brilliant. So light weight and full coverage. Wonderful product!
Hi Joy, happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤
The foundation color shade I requested for to be shipped was way off. Is applying a white paint on a black board. Very disappointed on my first experience
Hey Joyce, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Overall I am very satisfied with my overall experience with with shopping online, getting what I had ordered super duper fast. And the test they give you to help determine your perfect match works remarkable, and I can't wait to try each and every single product Luminess has to offer👸👸👸
I've been hearing and seeing about Luminess for a long while now, and ever since I seen your guys advertisement the very first time, I knew I I want to try each and every one of their products. And to NO surprise to me I've falling in love with them. Don't be like me and wait before finding your life changing make up
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
So all in all it wasn't bad however after ordering I received a phone call trying to get me to order all over again.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tracie we do apologize about the call, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
I'm pleased, but I haven't used it often enough to have a real say. It does seem to work well and overall I am hopeful and pleased with your product.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The product left my skin with a wet tone, which wasn't described about it.
There was another foundation I needed to apply over to cover the wet look.
They’re stating that they couldn’t get in touch with me, when they have not even tried to contact me.
Hey Josie, we would love to assist you further and are looking forward to hearing more from you.
They followed up with me on my order and were ready to reach on the phone when I had questions
Great service
Custom service is great. My shade was a little to dark so I called and they sent me a new one & extended my trial. Thanks Luminess!
George and Lisa were Fantastic. They're both keepers and they helped me so much.
Thanks again for Quality customer service 🙂 !
Social Media...so glad I did
Hi Laura, this warms our hearts! Happy to hear you had a good experience! Let us know if you need anything throughout your Luminess journey! ❤️
Product arrived ok.
But when I had questions I used the chat feature and it was confusing at best.
Took forever to be understood and then to get answers to my questions.
It took too long, but I did receive partial answers so i ended chat.
Took forever to be understood and then to get answers to my questions.
It took too long, but I did receive partial answers so i ended chat.
Hi Sarah,Thank you for bringing this to our attentions and we do apologize for any inconvenience! It looks like your account was cancelled- please reach out to us at 888-793-7474 and we will be more than happy to assist! 💓
Other than being just a little to light for my skin tone it was over all a great foundation, not to heavy, it felt like I didn't even have any foundation on at all. Great product just wish it matched my skin tone a little better
Hi Ashley, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
After 40 yrs of doing makeup, I have finally found a buidable foundation with natural color and all day staying power. I'm hooked!
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Hi Rebecca, Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Good afternoon I love the products with the company, it is wonderful and amazing. Now please do not send anymore at this time. I would like to discontinue orders being shipped. Thanks so much Tammy
Hi Tammy, we are so happy to hear you are loving your Luminess Products!❤️
I was interested as the sweatproof advertisement is what drew me in. The color match is slightly off. The makeup doesn't stay put and will come off with the slightest touch. First wear. I'll try again...
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received this product and liked it. However, it was a match for my skin color. The customer service is great and very helpful. Loved the product
Very helpful
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Hello,
The foundation you guys sent me is way to light for my skin. I'm a one or two shades darker than the one I have. Is there anyway you guys could send me the right one? And I don't want the sunscreen pads I could send it back.
Hello Eletise, it was a pleasure speaking with you and assisting you with your color match Shade 090.
Color was wrong. Had an allergic reaction and had to immediately remove. I contacted company by chat to remove any further shipments. Was told it would be $54 to keep the first items.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Angela, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Joyce, we would love to assist you with any inquiries or concerns. We look forward to hearing more from you.