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Luminess has a rating of 3.8 stars from 5,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,221 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I accidentally purchased a $25 eyeshadow and when I called the next day to take it off the man lied to me and said that my stuff was already shipped out even though I never got my confirmation number or email and a week later is when it got shipped off cuz that's when I received my confirmation letter and email so overall experience is very bad I would give it no stars
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I like the coverage the spray on primer and foundation gives. Wish you sold a brush cleaner so I could have more than one brush each time I order. It!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Customer svc is the best ty each time I contacted w issues it was handled very well
Polite and knowledgeable
On line yrs ago
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I needed it within 2 weeks and it didnt make it in time. Im sure its a excellent product just didnt use it.
Needed to cancel it
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Do not want any make up refills or anything added to my bill and certainly no automatic refills
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We had been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
The makeup is not airy it sits on your face with a cakey texture not at all what I expected it is annoying bc you have to stop and refil the tank every few seconds I'm very unhappy feel like I've been ripped off and I'm supremely unimpressed I am returning it pronto and I'm sure I'll have to pay again for that
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
A little awkward but I imagine will take time. I don't like how much pressure you need for the color to come out and it's awkward having to be plugged in with a short "leash"
Hey Kelsey! Thanks for leaving your review with us! We have a perfect solution - we have makeup artists who are available from 9-5 pm CST who can walk you through and demonstrate on how to use the system and makeup, and their tips and tricks! We sent their information out to your email - let us know if you have any questions - we are here to help throughout your Luminess journey! (:
I have still never received my product. I put in this order quite a while ago and I'm very dissatisfied with the fact that I have not gotten it yet.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tracy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
As much as I wanted this to workout for me. I got more Spray on my bathroom counter. Then I did on the brush. I really wanted the airbrushed look, I didn't care much for the brush.
I've seen your ads for years
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
It stated that I was paying way less than what it just charged my card!
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tara, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I placed my order in January 6,2023
There are many that send texts and emails but the packing and shipping personnel needs to be increased or replaced
I to this date 1/17/2023 HAVE NOT received my products but they sure processed my payment asap
Not Happy
If I could give negative stars I would
Unsatisfied will not order again
Terrible customer service……….
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
There wasn't anything special about the product. I have used better products and will probably go back to using those. The colors did not match, and I could never get a hold of anyone.
I could never get through to the customer service.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Brenda! We would love to further assist you! Please check your inbox for an email from us ❤️
Transaction and order went smoothly. No over selling by representative. Just did what I asked for. I was going to cancel but he was very helpful with my issue that I stayed with luminess.
Perfect
That's what we like to hear! Thank you so much for reviewing your experience and sharing the love! ❤
Ordered on 1/17 for my bow renewal 2/10. On 2/3 still hadn't shipped. Called and cancelled. Was very disappointed!
He kept trying to get me to wait but my date would come and go by then
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Melissa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The process of ordering and use of the of the website is all very positive, and easy to use.
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Thank you for this feedback and for being a valued customer! 😊
Great so far! Recently received my Breeze, but haven't been able to try it yet.Am looking forward to experiencing it soon. I'm sure I will need some practice with it.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I need a replacement sprayer. The one I received only works on setting 2.
The actually make up is in small bottles. But the lip send eye shadows were nice
Wanted a smooth look without Acton of makeup
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I FINALLY TOOK THE TIME TO VIEW THE VIDEO AND TRY IT OUT. IT WAS ACTUALLY ALMOST AS EASY AS THE COMMERCIAL SHOWS. AND... BETTER YET... IT REALLY WORKS. SINCE I DO NOT WEAR MAKE UP EVERY DAY, THIS WILL LAST ME A LONG TIME. I TRIED IT WHEN GOING TO A FAMILY REUNION AND PEOPLE THOUGHT I WAS YOUNGER AND MY FACE LOOKED FLAWLESS, BUT NATURAL. WOW. I WAS SURPRISED. THIS IS REALLY A GREAT PRODUCT. LUMINESS AIR.
Never received product after over $100 charge was placed on my account for try before you buy.
Hi Vivian,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Smooth application.Gives you that flawlessly. I LOVE IT.
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!💞
This airbrush foundation is the easiest foundation I've ever applied. Just takes a little bit and goes on flawlessly. Buildable coverage. Mine stays out all day. I really do love it!
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Aside from the mess it makes, it is the best foundation I have yet to find!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great doing business with them. I really like my makeup. Works as described. I highly recommend this product for anyone. Buildable coverage and goes on easy.
This warms our hearts! Thank you for being the best part of Luminess!
They never said that they're gonna charge you monthly if you keep the items, I thought they're offering me something on Black Friday's special and I got it, when I received it I saw the paper inside the package that says if you keep it you need to pay monthly, I don't need it and don't like it and I wanna send it back but I don't know how
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Sami! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Lana!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️