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Luminess has a rating of 3.8 stars from 5,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
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This company responds to reviews on average within 2 days
41,221 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I TRIED THE LUMINESS SPRAY FOUNDATION AND IT IS LIFE CHANGING GOOD! I AM EXTREMELY SATISFIED! IT IS VERY LIGHT, NOT HEAVY FEELING. IT JUST FEELS SO GOOD ON MY SKIN. I'M NOT A BIG FAN OF MAKEUP, BUT THIS STUFF ROCKS! YOU SHOULD DEFINITELY TRY THIS PRODUCT. I KNOW YOU WILL LOVE IT!
Luminess is a magnificent cosmetic product that I ordered for a beautiful Queen very dear to me. She loves luminous and is very happy with her new beauty products.
Thank you so much for reviewing your experience and sharing the love! ❤️
The airbrush look was not what I got. Although it Sent in smooth I found it to be sticky and left my face very oily by the end of the day. Fine lines and imperfections seemed more apparent.
I have been wanting to try it since it first came out a couple of decades ago and finally decided to take the plunge.
Hey Sylvia! Thanks for leaving your review with us! First time users tend to apply the makeup too close to the face or use a lot of it which can make the makeup feel wet. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Bought as a gift for my adult daughter who is trying it now.
Had to call because order had not been processed, however I did receive it on Christmas Eve in time for Christmas.
Order was promptly processed.
Saw product and videos and thought this would be worth trying.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Not my favorite. I do not want and don't want charges for anything else. I want to cancel all.
It was not a good match for my skin need to find another match
HI Keitcher! We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied with a color match. Please contact us back and we would be happy to get you taken care of!❤️
Ordered, received my order. Not a good color on me. Made a call and a new color is on its way. Very easy to make adjustments.
Very helpful gentleman. Helped me choose a different color and ordered it for me.
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TYSM for sharing your experience! ❤️
It is for sure something that you have to learn to do it's not a natural thing to hold down a button and swirl it around your face I noticed that I was getting more color in certain areas on my face versus others and when I look in the mirror I'm Orange so I don't think the color match is working for me but I'm very excited to be using it and seeing what it can do for my skin
I liked what I saw in the commercials so I guess I was sucked into it
Hey there! It was a pleasure speaking with you today and getting you taken care of with a color match and trial extension! We sent over our makeup artist for you to consult with on our Facebook live page. Let us know if you have any questions, we are here to help throughout your Luminess journey!
Breeze stopped working after couple of months. Also had wrong shade sent and never received buy one get one. Costumer service Man was very kind. Thank you
Good
I have received part of my order. Two items were back ordered. This is a birthday gift for my wife. Will present it to her January 7th, so she hasn't used it yet.
It's always hard to choose a color over a computer and I am not loving the color I ended up with. I also didn't want the silky finish but struggled to figure out to change it to matte.
Just received the email so I'm still working out my new shade.
Hi Kari!Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
I really love the coverage it was a perfect match.
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thought it would have more coverage and the spray on the brush goes on my fingers.
Hi Kari!The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!💖
I look natural but with fewer flaws I like that. I don't like cakey feeling and this is light coverage or more if you want it. Color matched perfectly
Looked easy and liked the trial option. I will be keeping it.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
I used makeup according to instructions, it did not cover my wrinkles or blemishes. Not a match for me! Sorry to because I was so excited about the product.
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We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
This foundation is one of the best I've used in a while! I love the consistency and the way it feels on my skin. It last all day and it wears so good!
YAY! We are so happy to hear you are loving your Luminess Products!❤️
I was hoping that this would help me out with the way my face looks after applying foundation. I followed instructions and it makes my pores look bigger and my skin older
Thank you for taking the time to review our product! We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Spray Foundation. Here is the link: https://www.facebook.com/groups/luminesslive or you may contact our Beauty Experts at (800)416-9981. ❤️❤️
I never received the package thoughtbit may have been a scam when I did it but then thought nah that's way to known of a company! Foolish me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sarah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was so excited to try this but its not for me - makeup is orange on me and doesnt feel right. Sent it back. My advice, if you have aging skin it doesnt look good.
I only been using it for a few days and I like it so far!
Thank you so much for taking the time to share your experience!
I spoke with them a few days ago and then again today and both times I received wonderful customer service. Could not recommend them enough. They are wonderful and their products are also great!
I spoke with them a few days ago for a color match and then again today and both times I received wonderful customer service. Could not recommend them enough. They are wonderful and their products are also great!!
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This warms our hearts! Thank you for being the best part of Luminess!
I tried to call luminess because the color is not right to talk with someone about it.
Had to wait a long time but never got to talk to a expert about the situation
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Linda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I ordered the breeze system because I had the other one. The stylus finally died and I ordered a new one. I loved it. It worked for less than a month and then quit working. There was a red light that keeps coming on and it won't reset. I contacted the company who told me that my warranty was out. Yeah right... when I proved it wasn't out, they told me there was a hold on the money and I had to call te bank to fix. Ok... no hold on the first payment of 71.49. It came out 3 days after they submitted it on the 9th. I have been fighting with them who refuse to replace a machine I bought. They told me they wouldn't charge me anything more. Not the point I wanted the machine to replace the one I had. Their customer service sucks. DO NOT BUY THIS AS THEY REFUSE TO FIX/REPLACE IT.
Hey Audra! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of! ❤️
The first shade I received was a little too light for my skin tone. Luminess has since, mailed out the next shade (030) to me. It's a perfect match! Thank you so Much!
Sheri
Working throught that right now.
We'll see how it goes.
Reasonalble cost and I do like the product!
Hi Sheri! No worries, we honor a one time color match within your trial. A member of our team will contact you shortly to do a quick follow up to ensure your satisfied!
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for reviewing your experience and sharing the love! ❤️