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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,209 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
It takes time to learn how to use but once you get it you will love it along with everyone else. So many compliments. Makes me (almost 50 years old) look lots younger! Love it!
I received my order but need to cancel the second one. It was ordered by mistake. I will be calling you tomorrow. It took some time to get use to color silk but I think I have accomplish the goal.
I got my luminescent two days ago used it today for first time It does not seem to cover that evenly but I might not be using it properly I am watching videos The foundation color is not right for me but I am hoping I can learn to use it
The light weight of the makeup
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I tried the airbrush makeup for 2 days and it seems like I would have to use a whole lot of drops of makeup to get the desired look. This seems to be a much more costly than liquid foundation.
I just tried it.
Hey Rhonda! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Love the primer & foundation but you lose way too much product when you spray it onto the brush. I would love it if there was a different way to apply
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I order for my daughter and so far she likes. My order was late arriving by 2 days.
Facebook.com
TYSM for reviewing your experience! We are always looking for ways we can improve and apologize for the delay! Glad your daughter is enjoying it and rest assured our trials always start until arrival, like yours! ❤ 🥰
It took a week to reach me. After I received it, I tried it for a couple of days in different situations and did not like the look of the coverage. Easy to purchase, though.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Courtney! We would love to investigate your feedback further and make sure your account is taken care of! A member of our team will contact you shortly.
I placed my order, and received it fairly quickly. The product is amazing and leaves my skin feeling soft and smooth. Will definitely be purchasing this product again in the future.
This warms our hearts! Thank you for being the best part of Luminess!
I want to return the both products. Does not last even an hour on the face. Ordered July 30 and received it August the 8 so I should still be able to return it.
Many years of ads.
I have extremely oily skin so I'm having to reapply my makeup throughout the day. With Luminess my makeup never looks oily or Cakey and it's so breathable!
I wanted to try a different foundation to see how well it worked with my skin!
This warms our hearts! Thank you for being the best part of Luminess!
I LOVE my Luminess! I was a bit skeptical that it would work as well as advertised, but it absolutely does! I may never use traditional foundation again!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
First time customer, and it was perfect! Received everything quickly and safely packaged, and there were excellent sales! Loving the products, and downloaded the app for future use!
Have been wanting to try a Luminess airbrush for several years, and i finally got one! It came with some starter makeup but I read about some other nice products and decided to splurge a bit!
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!
I am not fully convinced I like this. It seems to waste a lot if foundation in this sprayer. It doesn't appear any different to me than apply with sponge. I am returning it. It's too fussy!
My sister in law has one and loves it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Ann! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I actually went to school for airbrush and was curious on this product. It used too much makeup and was bulky to hold. And it looks like a hassle to return so I guess they got me.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I'm so excited to try the product(s). I am a first timer and have seen the previous model and was impressed. But the portability of the new design along with the trial was a factor for me.
I don’t use makeup everyday but I do like that if I wanted to with this product I could still look and feel natural.
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
It was great to get online and easily be able to find/locate what I was looking for…and browse at leisure. Checkout was easy and my products came within 3 days! Luminess is online friendly for sure!
Previously bought other products
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I need something with an spf. This foundation provides no coverage. I'm not sure what I'm doing wrong. When I wear my spf under the primer and foundation I can see my pores.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Heather! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Easy to read instructions on how to apply. Product was lite weight and airy, but provided good coverage. The applicator tools were great and easy to use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The makeup itself is easy to apply and has a great look without a heavy feel to it. I did however state that I needed a full coverage and this is not.
TYSM for reviewing your experience! We are always looking for ways we can improve! Silk is definitely designed to be buildable, but keep your eyes peeled for our Rose formula which is the highest coverage foundation from Luminess!❤
Having a great time with the 7 day challenge. Every day it is getting easier. Love the results. This is definitely something to try. If I can do it anyone can.
I wanted to cancel my order thinking I am too old to try something else! So, so glad I didn't. Love this makeup! Easy to use and makes me feel awesome!
In the past year or so I have placed 4 orders with Luminess. Two never arrived and had to be reordered. It shouldn't be so hard to access products you like and want to continue using.
Customer Service vaguely answered questions.
Like the airbrush system and products.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Paula! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Quick shipping paid an extra 5 bucks for it. And the breeeze is pretty cool. It does spats though and u can feel the wet of the foundation being sprayed in ur face. Is that normal?
#BestDecisionEver! You’ll never go back to traditional application systems!
I ordered the product for a free sample but was charged shipping and I never received it, I cancelled the order on the website so I am not charged. Hope this goes smoothly
I sent an email
Saw an ad on Facebook, new it couldn't be good
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tamara! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have used it once so far and I love it.! Feels so light and non greasy!
We are so happy to hear you are loving your Luminess Products!❤️
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Pam! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️