• Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,199 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user connieg60
1 review
0 helpful votes
  • Send Message
January 17th, 2018

My 40 year old daughter couldnt believe how great I looked on the second day. I never told her what I did different. I will eventually, but I love it how she says I dont look 60. Bahahahah!

Thumbnail of user lorettac244
1 review
0 helpful votes
  • Send Message
January 6th, 2023
Verified purchase

I haven't used it yet, but anxious to do so I read all instructions but I waiting to get a lighted mirror but I will try just with vanity mirror and try it out. I will give you my feed back.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product!

Thumbnail of user amandae887
2 reviews
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

I got my products very quickly. They were packaged very well. The products themselves are very good. The directions were way too follow and went on so smoothly and flawlessly.

Reason I chose this business:

I wanted to try this product to see if the formula would work will with my sensitive skin. Unfortunately, my skin does not like it and by the end of the day my face was very oily, this is common with most foundations in my life. This is not a fault of the product, just my physiology.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us.

Thumbnail of user maryl4179
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase

Package arrives opened items present not damaged color is wrong i look orange. Have to mix to get color less orange. Equipment works fine just unsatifiex with color

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Mary! Not to worry - all of our trials come with a color match guarantee! A member of our team will contact you shortly to do a quick follow-up to ensure you are satisfied!

Thumbnail of user floram13
1 review
0 helpful votes
  • Send Message
January 15th, 2018

Happy with the product. I have not used it yet but I know I'll be satisfied. Pleas don't send the monthly supply. I will alert you when inneed to. Thank you!

Thumbnail of user maryp2981
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

I like the products but getting what I pay is a whole other subject. 1st I didn't get the free gift. I had to call several times to get that. 2nd the order that I oder Thursday pay pal at first yall couldn't find my order after times yall find it a d I'm waiting on that order 3rd the oder that oder on the 4of November yall just now shipping it. So you tell me what you think yall should rated?

It took several times to find one of my orders and my free gift according to customer service they said they was going to send it . I still waiting

Reason I chose this business:

I wanted to try the product

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Mary! Thanks for leaving your feedback with us! We send a postcard for our customers to scan the QR code to redeem their free gift as one of our free gifts was out of stock; however if you need help ordering the free gift - you are more than welcome to give us a call to place it with us! (: In regards to the shipping time frame, all orders take 1-2 business days for it to process and 7-10 business days for standard delivery. Looking at the orders - it is within the timeframe of it being shipped and is expected to be delivered sometime around November 14th and 15th, how exciting! ❤️ No worries - a member of our team will contact you shortly to ensure you are taken care of!

Thumbnail of user eileenb50
1 review
0 helpful votes
  • Send Message
December 29th, 2017

I have only used 1 because jest got it, pretty easy to use and cover very will think I going to like it real well, colors I got with it match pretty well too

Thumbnail of user jasonl1593
1 review
0 helpful votes
  • Send Message
December 9th, 2022
Verified purchase

I got my wife 1 awhile back, and she loves it, then to find out that my mom wanted 1, so of course I ordered my mom 1, and hopefully she will love it as much as my wife does!

Reason I chose this business:

Good product

Thumbnail of user delightt2
Delight T. – Luminess Rep

We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user vickieh317
1 review
0 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

I am being billed for stuff I have not gotten I'm tired of being billed for it. This is been going on since 1 July and I want it stopped. I'm sick of it.

They said they will get the product out still ain’t received it but yet I’m being billed for it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Vickie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user anas731
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

I have used your product 3 times... I will give it a few more times. It is not as easy as you make it look on TV. I have not been happy with my results, but I will try it a few more times.

Reason I chose this business:

TV commercial :(

Thumbnail of user susann321
1 review
0 helpful votes
  • Send Message
January 9th, 2018

My daughter loves it, has had no problem learning to use it. Has had problem with face breaking out but this seems to be helping out since nothing touches her face.

Thumbnail of user jadelynb1
1 review
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

I don't know if i got the wrong shade or what but it just wasn't to my liking

Customer service was great

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jadelyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user gloriaj352
3 reviews
0 helpful votes
  • Send Message
December 23rd, 2023
Verified purchase

Everything seems easy. As long as there is no charge except shipping, for 14 days from delivery date, then it sounds great.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user daniellet679
1 review
0 helpful votes
  • Send Message
January 30th, 2024
Verified purchase

Love this site! And all the products. There is something for everyone and the they now pay later feature is awesome

Reason I chose this business:

I have bought in the past

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user annaa115
1 review
0 helpful votes
  • Send Message
January 25th, 2018

I love the ease of using the product, but am unhappy that I received the wrong makeup shade. I am disappointed that I must wait almost 30 days to get the complimentary color change.

Thumbnail of user gladysd110
1 review
0 helpful votes
  • Send Message
March 18th, 2024
Verified purchase

Shade doesn't match.
So I won't go ahead and purchase.
Buying on hold for now.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Gladys, It looks like we caught you at a busy time, we deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back anytime and we would be happy to get you taken care of!❤️

Thumbnail of user heatherr1324
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

I don't know how the makeup is because I'm waiting to receive it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰

Thumbnail of user elizabetht1913
1 review
0 helpful votes
  • Send Message
March 18th, 2024
Verified purchase

I have not made a decision yet but will let you know soon. Thanks

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Elizabeth, We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user tracis255
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

It goes on smooth and has a very light feeling. Highly recommend this product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user eugeniam66
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

Love it so far. Thank you for reaching out. I will continue with other products soon.

Reason I chose this business:

Christine Kazeelo)sp)

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user juliap742
2 reviews
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

Easy to order. Got my products in a timely manner. Nice packaging.

Very good. Pleasant experience.

Reason I chose this business:

Social media

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user leahg40
1 review
0 helpful votes
  • Send Message
January 12th, 2018

I have wanted to try this for years. The system is easy to use and the makeup weightless. Once I learn to to hold it the suggested distance I believe I will love it.

Thumbnail of user catherineb90
2 reviews
0 helpful votes
  • Send Message
January 11th, 2018

Just received my make up and machine. Very easy to use and the make up is very light to wear. Did not cover like I thought it would. I need to practice using the make up.

Thumbnail of user jaimec314
1 review
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

Can't wait to try it! The whole thing came so nicely packaged and the extra gifts, was a really nice perk! It looks so easy and can't wait to test it out!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user tonyad19
1 review
0 helpful votes
  • Send Message
January 16th, 2018

I love my airbrush. What I dont like is you dont know what shade of foundation to order. I ordered Shade 3 and 4 but I need shade 2 so i have to reorder..

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?