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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,199 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I'm only giving this company a one star rating, only so I can get my comment out. This company does not even deserve a one star rating! This corporation that states they are five star corporation, is an effing joke!
They take your money, they don't send the product. Weeks and months later when they send the product after you've called the customer service several times to say I don't want it… They still send it, and tell you if you're responsible to go and return it. I returned it! The same day I received it! Did not even open the box! Yet! They still kept the charges on my Discover card. And then after this purchase was in December and after I had canceled in December, they still billed me in January!. I have been dealing with this company for going on one month, And yet they still have denied my refund! They are thieves! And they are liars! I would never ever ever trust this company, the customer service is a joke custom, it got to the point now after so many emails that I sent to them, I am now receiving emails from Luminess stating that I have been rejected from their email correspondence! Apparently they don't wanna deal with them anymore… They want to keep my money, and brush me under the rug. Never ever ever trust this company! I've already submitted a claim to the Better Business Bureau
Tip for consumers:
Unless you want heartache, frustration and your bank account depleted… Don’t use this company!
Itried to contact customer service and I was told to leave my number and they would return my call phone call within 24 hours that did not happen I did not receive one of the items on my list even though I was charged for it and I paid for it I will make a copy of the receipt to show you what the item is in the luminous silk and smooth shaper it was not in the packet they said that they shipped it but it wasnt there I would like to get someone to call me or send me an email saying that I will be receiving it shortly
I love it and it makes my reddish skin go away so I love it
I absolutely love this product. Very silk, non drying. AMAZING
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
I have received my order and I love it so far. It's easy to use and easy to clean. Highly recommend it.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
The color is a bit light. When I spray it on it feels very dry. Not a great feeling
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure being able to assist you with a Color Match to try something else! Please let us know how the new foundations work out for you!
I thought I was getting an eyeliner for lower lids.Wrong item sent. The lipstick was not what I ordered,either.Toooo Red! I'm 83 & it's just not for me.Thank U, Victoria Greene
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I felt it was to dark. When spraying the brush it oversprays and is a little messy to clean up. If it was a closer color to my complexion I'd like the way it looks
Facebook add
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Not to worry - all of our trials come with a color match guarantee! Please check your inbox for a message from us!
I hope I'm not disappointed with the coverage and I hope it last all day. I hate it when it fades after a few hours and my skin has uneven tone and texture.
Facebook add
I received my Airbrush quickly and I'm charging it right now. After I download and watch the instructions on how everything works, I'll start practicing with it and then I will give my review.
I have always wanted to try one. I really wanted one of the ICON Airbrush systems but I wasn't offered other types. I am going to try this one but I am afraid the big machine is going to be too big for my small hands.
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
The color did not match it was too light and yellow toned. It didn't give me that confident light touch because I had to add a bronzer over it to darken the shade a bit.
I have a lot of freckles and hates how every foundation made my face look covered.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Alesia! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I've never received this product yet you find it ok to ask my opinion
This is ridiculous and too expensive
I want my money back asap
No help at all just want money
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This offers amazing coverage and I cannot believe it came with the moisturized that I needed, the foundation, and an applicator brush. This was worth the purchase.
This warms our hearts! Thank you so much for reviewing your experience, thank you for being the best part of Luminess! ❤️❤️❤️
Im 1/2 Cherokee my skin tone is never the same in the spring time Im a light bronze in the summer Im a very dark reddish tone I buy up to 4 different tone of liquid makeup and try to match my color as best as possible, I finally gave in and ordered Luminess air Ive used it everyday I Love it Im in more control of the blending and Ive about match my tones perfectly It takes practice to get the fill of it and blending into different shades but its worth it so try try and try again because youll love it when you get it to your perfect shades
I ordered my try before you buy on January 18th and I still have not received it as of the 5th of February.
They told me via facebook messenger the trial I ordered was out of stock.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Melissa! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Ordered the items and never got my order. I wish the website would have said that the products wouldn't be shipped to my address before I tried to order it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
There only reason I ordered was because of the description listed. I was just interested to see what the hype was. The description was so exciting It made me want to try Lumpiness.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I've saw the airbrush system for years and always wanted it. So when the Breeze came out - I purchased it in payments.
While I was paying it off I decided to buy one of their "sale items". It's been months now that the system was paid off but I noticed money kept being taken from my account. So I called a couple months ago and said to STOP ALL PAYMENTS from coming from my account. The lady ASSured me nothing else would come out but guess what? TODAY... 46.00 came out. I was somewhat happy it wasn't the 56.00 that kept coming out almost bi-weekly AND the 46.00. I called them again TODAY. I was informed I was paying for my "sale item ". What the heck! I got something back in February and am still paying for it! I just wanted to try the product (which I didn't like.) Again - I told the man on the phone to cancel all money from being drawn from my account. "Oh yes ma'am. You were just paying for what you purchased. " I ALREADY paid for it 10X over. I was nice but Blunt. WHY? I understand the small writing but I do not understand why anyone would agree to KNOWINGLY pay for a product that they will pay for in 3 months. It was "on sale! "
Just don't do it. No makeup in the world is worth having these people STEAL from your hard earned money. As for their 5 Star APP... It doesn't do anything but eat up space on your phone. I even deleted and uploaded twice! Ha!
Sucker... There's one born every day!
Sad!
Tip for consumers:
That it was NOT on sale as it said.
Products used:
Luminess Make-up products and Breeze system.
As a career in the beauty industry of 25 years….I am in love with Luminess! Finally something that works
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The makeup is very full coverage. If you like that it's great. I prefer a lighter coverage. This is great for special occasions, but for me wouldn't be a daily wear.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Please send me a label to get you this product back. I cannot seem to end my "trial" through email or on your website.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Angela! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The make up looked awful. It didnt match my skin complexion and my skin looked nothing like the models you use in your ads. I'm returning. How do I do that?
Commercials
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tanya! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Good product, just needs to have machine updated alot. Product is flawless. Picture perfect. Warranty is only 1 year even if replaced several times. Warranty is 1 yr from original purchase.
Tip for consumers:
Tou pay for return
Products used:
Full plan
Not, as i expected for coverage on my face. Like on your videos. Not happy about the product, but sure love the brush.
Thanks
Please, send me the information were to I send product back.
Araceli
Hi Araceli! We are committed to providing world-class service and we would like to make things right. A member of our team will contact you shortly!
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Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
We are so happy to hear you are loving your Luminess Products!❤️