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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,194 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I purchasing you the aluminous air product with skepticism I didn't know whether it was going to work on my skin with my complexion but I'm happy to say that applying the application of makeup this way is lighter it looks nicer it lasts all day I'm happy I'll be ordering my makeup my blush my bronzer and anything else did you guys make that I can put in the machine to make my face look flawless it looks nice I don't look my age when I put on my makeup and I appreciate all the effort that you put into this product thank you
Very easy to apply and use. The brush is a MUST have, although it COULD be a little softer. Otherwise, I love the feel of the makeup and would buy again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great product aand speedy delivery. I would recommend this product to anyone. I dont really need the monthly delivery of foundation so I will call and cancel.
So far I am still running on the current trail offer, but all went well with the initial order and delivery.
Thanks so much for leaving your review with us! ❤️
This is the worst customer service ever! Was on hold for ever and no call back.
Now I can't log in because it doesn't recognize my email.
Products used:
Cosmetics
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Pamela! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
I was didn't get my free gift offered during promotion.
That was disappointing.
And clicking in order status wasn't reliable.
I had to call for the status on my order.
Hey Michelle! Thanks for leaving your feedback with us! We would love to get your order resolved for you and provide with the tracking information! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
It takes a whole to dry and if you have oily skin it doesn't really help in controlling that. There is buildable coverage, but you have to wait for first layer to dry and then put it on.
I saw it on tik tok
We want you to love the look and feel of your foundation! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
First time i spray on my hand it dried quicky after brushing it with the brush, i tried on my face and it was a match. Im still trying it out to see if im going to really like it.
To see if its a great product
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
I have been wanting to try this make up for a very longg time but could not afford it especially if it did not work for me but Igor a try it for 5.00 so I went with it and so far I really do like it
Social media
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It's watery, it doesn't cover my face well. When it dries, it's caked and clogs my pores.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you with taking care of your trial, thanks again for the feedback! 💖
I seen this product on Facebook and wanted to try it. I have not tried the product..
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
It was okay, id like to try the spray foundation with the brush
TYSM for reviewing your experience! We are always looking for ways we can improve! And feel free to give our Spray Silk Foundation Starter Kit a try, we'd love to hear your thoughts on it! ❤ 🥰
It took me awhile to get use to it but like the product.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I have not received my order still waiting on my order to arrive I have checked and nothing
Haven’t. Received my order
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Esmeralda! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Need to be able to explain how to return and change color
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I ordered to try the aerosol and it wasn't the right color and they've offered to send me a new one and not have to return the old one and that just makes it very convenient. Thank you Luminess.
Thank you for taking the time to review our product!
Hi! I wanted to reorder my luminess silk 4-in-1 shade 030 but couldn't find it, so I ordered Shade 3 Ultra thinking it would work (since it was still "3"). Yikes - I looked like it got crazy with the self tanner (inDecember). Since I opened it, I assumed I couldn't return it so now I'm back to my old OTC L'Oréal since I was traveling for the holidays.
I saw it on an infomercial and figured I’d give t a try. To be honest, I didn’t open the box for over a year until one of your marketers called me and asked how I liked it. So, I tried it and LOVE it and get so many compliments. It’s mail order only, though, so when I get the wrong shade, I’m outta luck for awhile.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Denise! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Very slow delivery and you started sending emails about how I liked the products and how to use the products way too early, should wait until delivery is confimed.
Thanks for leaving your review with us! All orders take 1-2 business days for it to process and 7-10 business days for standard delivery! We are just as anxious as you are to receive your system and excited to hear more feedback from you! ❤️
Maje up okay nothing I would order. Coverage was just okay. I like the applicator brush it was nice. I was not fond of the primer. This is not a product I would pay significant amounts of money for.
Hi Katherine! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!
The trial run is quick and easy with the order. However, it doesn't have an easy timeline follow up system for the trial on when it actually starts and when you have to send the item back.
TYSM for reviewing your experience! We are always looking for ways we can improve! Rememeber your trial starts the day that you receive your product! Please, let us know if you have any further questions, we are here for you.
Very happy. Delighted with the product. Thank you!
On the internet.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The air brush turns on by its self and I can't turn it off. I called and left a voicemail and messaged through Facebook. They did send me a message saying they would be intouch
I’m going to hold off it’s in process. I ordered this for an upcoming wedding and vacation hope we work out the kinks before these much anticipated events. Also tried calling was hung up on immediately
Wanted flawless makeup
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Excellent costumer service! Called previously to check on my orders, received excellent and very knowledgeable technician and answered all of my questions.
Hey Alona! YAY! We are SO happy you had an awesome experience with our company! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! Let us know if you have any questions, we are always here to help! (:
Site was easy to navigate, but really now sure what the total cost of my order and if the coupon for my first order was applied or is it going to be applied
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love how it feels on my skin, it makes my skin look flawless without having a lot of makeup on. I loooove it, been getting so many compliments on my skin lol
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Easy to shop. I love the luminess product. I ordered a bottle of 50ml and I got 1/2 a bottle. I think that's a scam. I might just order from Amazon or ebay
I have the breeze. On TV
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
I have the breeze. On TV
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
This warms our hearts! We are so happy to hear you are loving your Luminess Products, thank you for being the best part of Luminess!❤️❤️❤️