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Luminess has a rating of 3.8 stars from 5,257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,118 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I like it but I'm not really fond of the shimmering I like more natural look. But it's very smooth don't need much to apply and feels very light on skin.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I've wanted to get this for a long time, I'm hopeful & will continue to try it
Hi Denice, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I've not used a lot yet but I like the way it works on my skin will continue to use I like how light feeling it is
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Hi Teresa, this warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I was so looking forward to the Airbrush system. I have always wanted to try it and when I finally got my chance to try it the machine is stuck on the high level and beginning a beginner it was a disaster.
I have known about luminess for years I don't remember.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Although we have thousands of happy customers, we are unable to convert everyone. We want you to have your own personal experience with this product, so we encourage you to do so. Rest assured that we are here to support you throughout your Luminess journey and are more than happy to assist you with any questions or concerns you may have.
Love the foundation its very lightweight and doesn't cake on your face like others do. Great product will definitely order again!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I wanted the airbrush applicator brush built my order included loose powder which I didn't select
Removed unwanted product from purchase
Hey Tiffanie, We are reaching out in regards to the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Horrible company. Don't fall for the marketing scheme. Once they have your credit card information, they take out money whenever they want. I called them about it and they have yet to issue a refund but man were they fast to take the funds out. Their foundation melts in 100+ weather. It's like you are wearing zero makeup. They claim to be the best but they aren't! My It cosmetic foundation hold up way better in 112 summers than their foundation! Sadly, I saw all the horrible reviews too late.
I contacted regarding a refund. The agent is very nice, but he’s just a customer service rep and I’m very disappointed with the product/company.
Somewhere on social media.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
Well it's easy to order and customer service is great.my experience with the products I received was not wat I suspected, I could be using it wrong but it leaves my face oily and it doesn't cover good.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color (fair) was a little dark for me, Yes, I'm very fair skinned. She loves this stuff! The coverage is amazing and it looks flawless on her. You have repeat customers!
Hi Jennifer, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Shopping was easy. I tried the products for the first time this morning and am pleased thus far
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Patricia, we would love to assist further with any inquiries or concerns you may have and we look forward to hearing more from you.
The luminous make up stay put in this Texas heat that is got to be the best thing about it. It also makes you look very airbrushed. I have the airbrush and the manual brush and I think the manual brush is easier to use.
I used to use luminous a couple years ago in the spray form
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The make up stings my skin. I've tried wearing it several times, but it stings. It also does not set right on my skin and by the end of the day my pores show.
Bobbi Thomas
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Shipping with Luminess is easy and the products are perfect. My face is flawless :)
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I watched the add on my phone and was impressed at how easy it was to order.
From an add on Facebook
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Didn't know very much about the product except for when I seen on Facebook made a very detailed information about the products with him very interested I love the 14-day free trial but unfortunately I'm going to have to return it because of the $46 payment then I cannot make it one time if I could make installments then it would be different but I can't afford to keep this product even though I think it's wonderful
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Amber, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The spray primer smells like the bottom of my garbage can. That's why the 4 🌟. The foundation however does not have that that horrendous smell and applies very well. Color matches perfectly to my skin. The small travel powder applications were a nice bonus.
We appreciate the feedback on the primer, always looking for ways to improve. Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love this product; it feels lightweight on my skin, but covers any uneven skin
Hi Stephanie, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Everything went smooth from my order to delivery... Love the product. Love the way it blends, most important..
Hi Tina, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
My experience with y'all I never received my order for my free trial. Then I tried to reorder it and I still have not seen it. So I will like to cancel my prescription with y'all cuz I'm not paying for something that I have not yet received
The first time I talked to somebody I did not they said I received my order but I have not yet received it. It doesn't show no shipping or where it has or to locate it or to track it. So therefore I would like to cancel my order
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this to our attention. We have resolved the issue. Please don't hesitate to reach out if you need any further assistance.
The color didn't match my skin tone when I took the skin test to determine my skin tone but when I received the product I didn't like it it was to dark probably need a little lighter one and the set and spray was not what I expected either if you touch your face the makeup comes off.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Monique, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
It's easy to put on and use! I've used it multiple times since ordering it and I love it! You can apply it more than once and it doesn't leave an oily or caked residue on your skin!
Online, tv.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
This product is amazing I would recommend it to every women who wants to look beautiful smooth looking skin
Hi Michelle, we are so happy to hear you are loving your Luminess Products!❤️
I love the finish I feel hydrated but not greasy and it help up on its own well
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
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Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Maria, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.