• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,192 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

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Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user micheler577
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Not sure about it. Maybe sending it back, makes my face feel chalky, going to try one or two more times before I make a final decision.

Reason I chose this business:

I had heard good things about it from other people. But now that I have one still not sure about it.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Michele! All trial orders come with a color match gurantee! If those foundations dont feel right - we have our Rose 4-in-1 foundation that is infused with our Bulgarian Rose water that hydrates your skin! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user tracyc431
2 reviews
0 helpful votes
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July 19th, 2023
Verified purchase

Just received my order yesterday and tried it for the 1st time today. I'm not sure how I feel about it yet.

Reason I chose this business:

Wanted to give it a try.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tracy! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user jang91
1 review
1 helpful vote
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January 19th, 2018

Just kind of expected a bit more but not bad
Does a fairly good job may get better with practice
Have to wait and see

Thumbnail of user judyb1400
1 review
1 helpful vote
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January 5th, 2023
Verified purchase

I just received my order on 1/4. I've only used it once. It's gonna take a little practice, but I think I'm going to like this!

Reason I chose this business:

Looking for makeup that don't settle in my lines/ wrinkles. I prefer the "no makeup" makeup look. I don't like a heavy makeup feel. I'm hoping this will be my Holy grail.

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user judithw596
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Quick and easy. Haven't tried eye products yet. Foundation is a little light on me and shiny. Maybe I could change it for some matte color?

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user kathys2351
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

My 87 yr old mother hasn't tried it yet.
Said she wanted, bought it for her, and I'm waiting before I buy one myself.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user rodolfoc78
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

So far everything is better than expected! My package was delivered on time. I'm loving the product. I like the feel and how it lasts all day.

Reason I chose this business:

I saw commercial and thought it was worth trying!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user gretchl
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

It did not work for me but I got an RAN right away and I was able to send the unit back swiftly. Will await my credit. Thanks.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user julieo489
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Haven't used it yet due to a family emergency. They were very kind and helped me to buy the kit without any future commitments.

I explained a family emergency and that I would not be able to use it until things calm down. They worked with me to find a way for me to purchase the kit without any future commitment .

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user sharim9
2 reviews
4 helpful votes
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April 12th, 2023
Verified purchase

Nice products, although I do find it can be somewhat drying on certain areas of my face. No directions on how to use the serums.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Shari! Thanks for leaving your review with us! When ordering the system, we disclose what comes in with your starter pack as well as the ingredients listed underneath when viewing the product. Let us know if you have any questions - we are here to help!

Thumbnail of user tracyr680
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I love my hand held Luminess makeup kit! I received it as a gift and it's great coverage in half the time too.

Reason I chose this business:

It seemed great when I saw the infomercial, and I got it as a gift.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Tracy, Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user jessaeb
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

SO far enjoying my products. Packaging is a bit cheap and didn't travel super well, but the coverage is great.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user dianneh334
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Took me a few minutes to figure out where the checkout was. Didn't seem to show up first time but finally got it.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user patrickw828
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Love the Luminess it gives me a complete make over in 5 minutes will never go back to any other make up products

Reason I chose this business:

I Love the Products and results 1005 satisfaction

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user sharig89
1 review
0 helpful votes
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February 24th, 2023
Verified purchase
• Updated review

This is a nice product to buy if you are into makeup and glam. It is extremely lite. What I was looking for.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

I would like to see all the offers before I put my...
February 2nd, 2023
Verified site experience
• Previous review

I would like to see all the offers before I put my card information in. I have a budget and would like to know everything that's possible to purchase at discounted rates and what works for me that doesn't pop up after check-out

Thumbnail of user michelleb320
3 reviews
1 helpful vote
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January 9th, 2018

Ive only had it 3 days so still reading and learning check back in with me in a week or two. Why does my review need to be 100 words or more?

Thumbnail of user doloresf76
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Very friendly did work on payments for me was happy with that I did get the product but have not try it yet

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user carried651
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

The color did not match my skin tone. I contacted Luminess and they are sending me a different color.

The salesperson listened to my concerns and is sending me they next color up to see if it meets my skin tone.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️

Thumbnail of user louised294
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

I bought it for my girlfriend for a Christmas gift because she needs to take less time in putting her makeup on.

Reason I chose this business:

It cuts the time in putting on foundation and won’t look caked on.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about her experience with our system. Spoiler alert: She's going to love it!

Thumbnail of user lindyg24
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Can't find videos for applying blush or how and when to use Rose serum mist. Can you send that to me please?

Reason I chose this business:

To cover flaws and uneven facial tones.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lindy! It was a pleasure assisting you today! We hope you would reconsider us in the future and look forward to servicing you again!A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user laurah2653
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

They customer service was great I had the rep. Call email an then checked back to make sure I received my order

Reason I chose this business:

Great for your skin an even coverage

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user wandap324
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

Using the Luminess Breeze Airbrush System is very easy to use. Choosing my skin tone was made simple. I am very pleased.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user angelaf1624
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

I'm still getting used to the product, but I love it so far.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience so far and sharing the love! ❤ 🥰

Thumbnail of user pamelat1275
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

I was skeptical that this would cover as well as advertised but it does. My skin feels like silk and it lasts all day.

Reason I chose this business:

I saw the ad on Facebook.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user evelyna306
1 review
0 helpful votes
  • Send Message
December 28th, 2022
Verified purchase

I watched all the videos. Still not sure of the color choices. Will have a better review once I've tried for awhile

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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