• Luminess

Luminess

Write a Review

Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,191 reviews

25
See all photos
How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user tammyn488
1 review
0 helpful votes
  • Send Message
May 20th, 2023
Verified purchase

Just received my new product. Ordering was easy and now the fin begins and I get to try it out. So excited.!

Reason I chose this business:

Something new I never tried or thought about trying. Thanks for giving me a chance.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user liciaj2
1 review
0 helpful votes
  • Send Message
May 6th, 2023
Verified purchase
• Updated review

Easy to Navigate yet the products are overpriced for what they promise. I still needed concealer and powder for a natural look.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Dont forget - every $1 purchased, you earn 10 reward points that you can use at checkout!❤️

Easy to Navigate
April 23rd, 2023
Verified site experience
• Previous review
Thumbnail of user theresar789
1 review
0 helpful votes
  • Send Message
October 18th, 2023
Verified purchase

I was nervous at first. But everything is laid out to easily find your answers to questions you might have. Can't wait to try the products.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user carynp21
1 review
0 helpful votes
  • Send Message
August 31st, 2023
Verified purchase

I would definitely recommend the news spray on Luminess make up. I found it very easy to use and control.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user sandyv159
1 review
0 helpful votes
  • Send Message
March 4th, 2024
Verified purchase

I don't like it because it makes me look too yellowish.

Reason I chose this business:

Ok face and tv

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sandy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user lizf258
1 review
1 helpful vote
  • Send Message
July 10th, 2023
Verified purchase

Lightweight yet the right amount of coverage. Perfect match. Lasts all day but does feel kind of oily after several hours.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user laurab3412
1 review
0 helpful votes
  • Send Message
October 6th, 2022
Verified purchase

I love your products. It took awhile for you all to find my original order, but in the end, you did.

Reason I chose this business:

I have been using it for quite awhile. Not sure where I saw it.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products! ❤️

Thumbnail of user samantham1664
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

Everything has been great so far.

I do like the foundation. It does it a bit oily through the day so I use my brush to make it look good.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! 💖💖💖

Thumbnail of user kimm1928
2 reviews
0 helpful votes
  • Send Message
September 30th, 2022
Verified purchase

I went online an ordered the beginner kit and it was then shipped out to me. I didn't have any problems.

Reason I chose this business:

Seemed like something I might like to use

Thumbnail of user sybile8
1 review
0 helpful votes
  • Send Message
December 18th, 2022
Verified purchase

CS rep was great and did exactly what I needed. Replaced my airbrush and gave instructions to return the broken one.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user kathleenc1904
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

I haven't yet tried the airbrush makeup system but it arrived in perfect condition and in a timely manner. Thank you.

Reason I chose this business:

Television advertising and the positive remarks made me want to try it on my sensitive skin.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user marial2589
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

I absolutely love the products! I am now a loyal customer. My face feels lighter and coverage lasts all day.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user shirleyb1468
1 review
0 helpful votes
  • Send Message
August 7th, 2023
Verified purchase

I am really loving the product. I will never go back to my old makeup.It made fell young and beautiful.

Reason I chose this business:

I saw the TV advertisement many times and the different ladies who used the product. I decided to try airbrush myself. No more old makeup.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user denisew1215
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

I sure hope this works! I used it for the first time yesterday, didn't do a good job so reread the instructions and I'm ready to start again today!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user maryr278
1 review
0 helpful votes
  • Send Message
January 16th, 2018

Have seen demos but never bought one before. I finally broke down and bought one. Going through the CD now. Cant wait to show off my air brushes face

Thumbnail of user jessicab3594
1 review
0 helpful votes
  • Send Message
January 27th, 2024
Verified purchase

I received the makeup but it is too light I need a darker color. Anyway I can try out a darker color?

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Jessica! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user kriso81
1 review
0 helpful votes
  • Send Message
February 22nd, 2024
Verified purchase

I love how it makes my skin look and feel! I also love how it doesn't come off on my shirt.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user lizac66
1 review
0 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

Good experience, no complaints with order. I ordered a sample pack, I don't have much to share at this time.

Reason I chose this business:

Ad on Facebook.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user susang3305
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase

Fast and efficient service and I would recommend this makeup to young people who want the experience of air brush.

Reason I chose this business:

Advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user bethr448
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

I don't care for product, someone is suppose to email a confirmation number so I can send back, still waiting

She was helpful but still haven’t gotten email so I can send back, so I hope this isn’t gonna be a nightmare tomreturn

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Beth! Thanks for leaving your feedback with us! We usually send the email right away once a return authorization number is generated. Sometimes the email gets lost in spam/junk and recommend checking there just in case. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user jamiea51
1 review
0 helpful votes
  • Send Message
January 25th, 2018

Great buy! Love the foundation! Gives pretty full coverage without feeling heavy or caked on. Color matched pretty well also.

Thumbnail of user beverlys892
1 review
0 helpful votes
  • Send Message
December 31st, 2022
Verified purchase

So far I've practiced using luminess system once with not so great results but think ore practice will be useful.

Reason I chose this business:

Advertisement

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Beverly! We have the perfect solution! We have a makeup artist available who can show you and demonstrate for you live on how to use the system and her techniques! We sent over her link to your email - let us know if you need anything! (:

Thumbnail of user chrisr2062
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

Was difficult to get proper reordering info from website w/o owner's manual info.
I think we have it straight now.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user liag21
1 review
0 helpful votes
  • Send Message
May 20th, 2023
Verified purchase

The product wasnt what I wanted. Now Im waiting for them to let me know they received my product back.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user jennifers5287
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase
• Updated review

Ordering was easy, shipping was fast but I'm not happy with the product, it's too light for me and it got cakes in the crease of my nose

I emailed and no response

Reason I chose this business:

Instagram models made it look so good

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jennifer! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Easy to match, fast!
June 18th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Instagram af

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

How do I know I can trust these reviews about Luminess?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Luminess?