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Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,187 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
Arrived quickly. The shade I received was a little too light. Contacted customer service and they are sending a new one and extended my trial.
Really still trying to like it's not what I expected at all. It doesn't cover like it shows on tv. So I'm a little disappointed.
We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Slow shipping and product feels very dry on skin. Feels stale on face
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Julie! We recently tried to contact you but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I think the order took too long to get here and I was unhappy about that.
Got my order questions answered and placed another order while i was at it.
Tv years ago
Hello Lorie! We apologize for the delay in receiving your package and assure you that it was an uncommon instance. We're happy to hear you have placed another order! Let us know if you need anything throughout your Luminess journey!💓
Bought products from luminess in the past
Just got charged 52.55 that I didn't approve. Very disappointed and fighting transaction with my bank.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brittney! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Ordered airbrush spray can foundation and didn't work for me. Doesn't set even with powder and basically melts off. So bummed.
Hi Gricel! Thanks for leaving your feedback with us! We would love to assist you further in this, one of our representatives will contact you shortly to help you with this!
Love the way it looks and feels on my 54 year old face. Minimizes wrinkles and glowy but not oily all day!
We are thrilled to hear how much you are enjoying your Luminess products! ❤
Shipping was very slow! It took me two weeks to receive my order.
Thank you so much for reviewing your experience, we are always looking for ways we can improve. Let us know if you need anything throughout your Luminess journey!❤️🥰
Wonderful product! I will definitely order from luminess from now on
We are so happy to hear you are loving your Luminess Products!❤️
I ordered two different shades, however it didn't match my skin tone. One was too light and the other was too dark.
It was pretty good. Very helpful in answering my question.
On Facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Rita! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's super light and doesn't feel greasy or heavy on my skin and really does provide buildable coverage.
We are so happy to hear you are satisfied with your Luminess Products! Thank you for taking the time to review our product! Please let us know if you need anything throughout your Luminess journey!❤️❤️❤️
So far so good. Love the 3 step system...face prep, foundation, then sealant. Good to go in a snap.
Thanks so much for leaving your review with us! ❤️
This is My 3rd purchase of a luminess, but my first time trying the rechargeable Luminess. I am very pleasantly surprised with the performance of this little jewel!
I have to say, the first two orders, of the regular Luminess Air Makeup applicators, I was very let down! I ordered my first one maybe 10 years ago, it never would apply the makeup right, it would blow the air thru but never make up! I called several times and was given instructions on how to fix it but it never worked regardless of what I did to fix it! It was past time for me to return, so I chalked it up as defective and took the loss...the second time I did the same exact thing! I wanted to cry because I do make up for the little ones at the pageant contests and I really like how airbrushed makeup looks on the kids! But I waited for pageant season to start-and I lost the window of time to return the second one!
Anyway, that was years ago and when I saw a infomercial for the new Luminess cordless, rechargeable Air brush I KNEW I had to have it, the pageants are so stressful and having a cordless air brush would make it so much easier for me! So I ordered one, knowing that I would return it if I had issues...and this time it will not be returned, matter of fact, no one can take this little, awesome gem away from me now! It works so well, and it is so simple to use! It is a dream! I am SO PLEASED with this Luminess and I highly recommend it to everyone!
Because I know that it works and wanted one of my own
Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.
I like it so far.
My eyes are super sensitive so i cannot put much on my eyes but that's a me problem.
Thank you for taking the time to review our product! ❤️❤️❤️
I love the way it goes on my face. So smooth and even, great coverage.I have told my family about this product, I think they will give it a try.
I’ve heard great things about Luminess. Now that I’ve tried it myself I see its try, thank you for letting me try the product before buying. I will be using this product in the future ❤️
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!
Good,I'm having a little issue getting it all even but I'm working on it.I seen this on tv,TV, wanted to try it.I hope I can get the hang of it
Seen it on tv
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
Had an easy time ordering my product and have tried it out a couple of times! The suv fun and great color match!
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
If I were going to order more make up I would definorder this again. It covers well and stays put for the most part of my busy day.
Thank you so much for reviewing your experience and sharing the love! ❤
The color matched my skin perfect. I only wire it one time so far
They never responded via email. I ordered the concealer in error but I will keep it
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I ordered the product and what they sent me I do not like when I put it on my face it don't look natural it feels rough and I'm returning it I do not want it
TV commercial
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Yall. This stuff is magical! So lightweight! It is buildable. I have a huge zit and was able to cover it up. It doesnt feel like you are even wearing foundation. LOVE this stuff!
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We really appreciate you taking the time to share your experience with us.
The foundation is too light for me, I did the face thing on there, and when I received it was way too light for me
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Anastacia! We recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thanks so much for leaving your review with us! ❤️