• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.1%
Positive
1,956
Neutral
403
Negative
691

Instant Feedback

41,187 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user stephanier2106
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

I have very fine lines around the corners of my eyes not too noticeable but this foundation made them more noticeable it settled into the lines.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Stephanie! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user leslief615
1 review
0 helpful votes
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December 13th, 2023
Verified purchase
• Updated review

I was looking for my shipment. I also called on regards to my Breeze unit and was satisfied with results

Always excellent

Reason I chose this business:

I did a commercial for Breeze

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️ ?

No where does it allow me to select frequency of auto...
November 27th, 2023
Verified site experience
• Previous review

No where does it allow me to select frequency of auto delivery prior to placing order.

Reason I chose this business:

I did a commercial for Breeze and am a repeat customer. I use lmot everything from Luminess.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jewelll23
2 reviews
0 helpful votes
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December 17th, 2023
Verified purchase

I didn't open the product immediately: When I did the new sprayer works just like the old one: it doesn't spray.

Reason I chose this business:

Commercial: I owned this product for a few years, and was very happy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jewell! We have some troubleshooting videos that you can view on how to do this process on our website or you can consult with our makeup artist to get a live troubleshooting step at this link: https://www.facebook.com/groups/luminesslive.

Thumbnail of user heatherm2193
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Wonderful i know im goingto love it No more Putting makeup on the old fashioned way And I'm happy I bought this product. And I know I bet hes gonna want to try it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user autumne40
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

To get the "desired" outcome you have to layer it on until it feels thick and heavy. Now what you want for an "airbrush" type of make up

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user marier1081
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

I will definitely continue using this product! I love how smoothly it applies, and that it stays fresh looking all day.

Reason I chose this business:

Saw on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user jessicar2748
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Love the packaging, also how the brush felt and the primer, but the color was too dark.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user christinak762
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

I just started wearing it. I like it so far. We'll see how it is after a couple weeks.
Thank you 😊

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user kellil149
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

I am pleased with quality, although I think my color match was a tiny tad too light. Shipping was quick!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kelli! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our Beauty Experts at (800)416-9981 and request a color match. Let us know if you have any further questions, we're happy to help! ❤️

Thumbnail of user margieb171
1 review
0 helpful votes
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December 6th, 2023
Verified purchase
• Updated review

Product was not a good choice for my mature skin. It is very drying and enhanced all my flaws. I wish it had worked for me.

cancelled my re-order

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Margie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Easy to shop
October 26th, 2023
Verified site experience
• Previous review
Thumbnail of user jeanh926
1 review
0 helpful votes
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December 20th, 2023
Verified purchase
• Updated review

I don't like this and I would returning if I could get a confirmation but no answers the phone. Ever.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Too many add-ons
November 8th, 2023
Verified site experience
• Previous review
Thumbnail of user georgiae46
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

LUMINESS has great products. I recommend them to anyone. Plus, you can save money if you check out their Sales.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user loric1323
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

There was a problem and am very happy with customer service and how fast the problem was handled. Can't wait to be young and beautiful again. LoL

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! Happy we were able to assist and can't wait to see you on your Luminess journey! ❤

Thumbnail of user deborahg2099
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Reasonably priced, excellent color match, even application.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user camisiaj
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

Never received item, 3 weeks later still waiting, so i tried another similar product

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Camisia! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user kurtf120
2 reviews
0 helpful votes
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April 18th, 2023
Verified purchase

No help choosing foundation color which seems to be a very key area with not the norm coverage since dark circles add to nailing the right coloring

Reason I chose this business:

TV as this is a gift for dark circles coverage

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kurt! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user maryp234
1 review
0 helpful votes
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December 11th, 2017

Love the make-up but didnt3 get all my stuff my eye shadow and lipstick have ordered more make-up will see how long it takes to come in

Thumbnail of user jasonm3277
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

Can not seem to get a live person to cancel order that did not arrive and will charge my card in 2 days

no one answered

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jason! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user laural256
1 review
0 helpful votes
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January 24th, 2018

Was away when it arrived so Ive only just used it for the first time today. Jurys still out. But so far results seem to be good.

Thumbnail of user jand524
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

I love the application process as it is very easy to apply. The color is too dark for the tones in my skin.

Reason I chose this business:

NBC Today program

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Jan! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️

Thumbnail of user fausela
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Since this is new I am having problems adjusting to luminescent,doesn't seem to have necessary coverage.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your thoughts! Keep in mind our Silk formula is designed to be buildable, so focus on building thin layers up rather than going heavy and getting uneven results!

Thumbnail of user maegang8
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

Perfect color match! Fantastic coverage! It was shipped and delivered very fast and I'm overall happy!

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user jeannien46
2 reviews
0 helpful votes
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December 20th, 2023
Verified purchase
• Updated review

I got the small trial kit and it didn't cover and was to yellow on me. I just picked the wrong color! I have to much red in my face for this to work!

I tried the Chat process and waited for 10 minutes and nothing happened.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jeannie! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Really easy to use and quick!
November 4th, 2023
Verified site experience
• Previous review
Thumbnail of user kandidah1
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

It was fine except trying to make me buy more stuff...I love the finish it gives you and it stays all day long

Reason I chose this business:

Facebook...

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️

Thumbnail of user jodib424
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

I think it's a great product. Not heavy on my skin. Looks good. Shipping and delivery of product took longer than I expected

Reason I chose this business:

Saw ad on Facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve our shipping times, and are beyond happy to hear you are enjoying your Luminess products! ❤

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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