• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,958
Neutral
403
Negative
691

Instant Feedback

41,182 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user heatherw1503
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

I got my package within a week. It was good customer service. The stuff works really good. The product is awesome. I will be shopping to get more.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user tareenas1
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

Not like I thought it would be. It leaves my fine lines and wrinkles more visible. I'd like to send back

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tareena! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you — please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user danniellep8
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

I haven't tried it yet but i love the packaging and I'm hopeful that it will be perfect for my sensitive skin

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user mattn152
2 reviews
0 helpful votes
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July 31st, 2023
Verified purchase

I love this product. I may need to one shade darker. But in all great coverage & not having to apply with hand.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Matt! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user jenniferl3499
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

Easy to use with great coverage. Easy to apply with the included brush. Primer isn't oily and sits well on the skin.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user zhanetar
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

I like the texture, but I picked the wrong shade. I have to return to order the right one

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you need any help! We are here for you. You can contact our Luminess customer care team, 1-888-793-7474.❤️

Thumbnail of user cynthiad1678
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Nothing to report now I just received my order a couple of days ago. So I have not given it a chance yet.

Reason I chose this business:

Wanting to see if improvement with my skin

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user marlenew212
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

The eyelash curler didn't tuck it, Lashes, the face tool made my face feel very clean, and I like the cleanser of it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user marym7415
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

The best foundation I've ever used it gives you Flawless glowing skin and very natural looking so happy I discovered this thank you!

Reason I chose this business:

On Instagram

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user dianep1748
2 reviews
0 helpful votes
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May 10th, 2023
Verified purchase

This order was for a friend (Rene' Richards). She has yet to use your product. The shipment was a little slow in arriving.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user georgev79
2 reviews
0 helpful votes
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August 10th, 2018

So excited to try this product! Been wanting to for years. Just caught me at the right time and turned the tv on

Thumbnail of user samanthap886
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

The color blended so well and it was easy to match the skin tone

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user kaileyr16
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

I just love my airbrush makeup sprayer and the root touch up is amazing I can't wait to try the spray tan one

Reason I chose this business:

Great quality

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user sandrau602
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

Luminess breeze not functioning. Tried chat with Luminess online but no one has tried to resolve the issue or give me further instructions.

Chat with online rep to ask for help and no one got back with me.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sandra! Thanks for leaving your review with us! It looks like we have already assisted you into your inquiry! We are so glad we were able to get your concern resolved. If you need any further assistance, we are always here to help! (:

Thumbnail of user pamelal1566
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

The process for determining color match is not the best, because it's too dark. I do like the application and finish on my skin and the primer.

Reason I chose this business:

I’ve seen the telemercial for years. I even bought the original sprayer, but never got the hang of using it.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Pamela! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!

Thumbnail of user lisad272
2 reviews
0 helpful votes
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December 30th, 2017

Works just as shown! Easy to use! Lots of help and support! Easy to reorder! Ill be using this for a long time.

Thumbnail of user sonial33
1 review
0 helpful votes
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January 17th, 2018

I love my Luminess air. Is doing a wonderful job. Is so smooth and light. Ill never go back to my old foundation

Thumbnail of user veronikak41
1 review
0 helpful votes
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February 12th, 2024
Verified purchase

So excited about my new stuff, will recommend to my friends

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user lauriec702
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Scam on the return. You only get store credit. The 14 day try fro free is a total scam. Buyers be ware!

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Laurie! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user jenniferp3166
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

Need to get a the next darker color and also worried I will run through product really quickly.

Reason I chose this business:

Social media

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Jennifer! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user paulas1298
1 review
0 helpful votes
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February 27th, 2024
Verified purchase
• Updated review

Great offer but it's not the color for me wish to return

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Paula! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Good offer thanks
January 26th, 2024
Verified site experience
• Previous review
Thumbnail of user cheryls2226
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

They really gave me some great deals to go along with my first order.

Reason I chose this business:

Past customer.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company! 🥰

Thumbnail of user meghanb76
3 reviews
0 helpful votes
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December 12th, 2023
Verified purchase

I was pleasantly surprised at how easy this was to put on and it stays on! Great coverage and looks natural

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user margier7
1 review
0 helpful votes
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December 11th, 2017

I just received my kit and after 1 try with a little practice, I'm happy with the look and coverage. Feels so much better than my usual foundation.

Thumbnail of user dawnf464
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

I asked to stop the shipping before they sent and they refused. I'll be sending it back. My BF said he wanted to get it for me instead

Haven't had a response

Reason I chose this business:

Experiment with better delivery system

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Dawn! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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