- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,182 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I would like to cancel please do not send me another not good for my skin does ni=to agree with me sorry!
I saw it on Insta and thought id try but didnt work out for my had an allergic reaction.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Did not know that I'm being charged 232.00 or that I will have to get monthly auto deliveries, which I don't want
Thought it was cheaper
Hey Sandra! We disclose all of our terms and conditions throughout our website, at checkout, and confirmation email that explains the 30 day trial, installments, and auto delivery. We definitely dont want price to be a factor and work with all of our customers! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Super easy to navigate.!
In the learning stage now. When I finish reading everything, I will try.
Really looking forward to beginning!
Infomercial
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️
I tried it but find it harder to use than anticipated. This will not work in my daily routine. Plan to return.
Was intrigued
Hey Marcia! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Pleasantly surprised of how true the reviews were and how flawless it makes my skin appear. It's quick and easy to use.
I'm in my 50's and my face started showing my age. I've been seeing the Luminess infomercials for years and kept telling myself when the time comes for my appearance to start catching up with my age, Luminess will be my first go to l.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I haven't tried it yet but I can't wait to see the difference it will make my skin feel and look like
I was looking for a makeup that wasn’t so noticeable and dryed my skin out I hope this makeup makes my skin feel soft and makes me feel good
Omg!❤️ You’re going to love it! We promise, you’ll never want to return to your old foundation!
I've only tried once. The make up is not right for me. I'll probably cancel club.
Too Much money for the results.
Never got the order and no one responds to my contact to advise them. Very disappointed and want my auto ship thing cancelled!
Only contact by email
I updated to the portable and it is fantastic I got both heads and have never been more pleased with a product
I own the original from 8 years ago and it still works fantasticly
Hey Deena! Thanks for leaving your feedback with us! We resent you your confirmation email to ensure your order is inputted in. We definitely recommend using our website on a computer or laptop, or using our Luminess app on the Mobile app store to make any orders or adjustments. This will ensure all features are readily accessible and functioning properly as well as easy navigation. Sometimes, using a mobile browser on a device will condense all the information a website has that prevents certain functions to work. Let us know if you have any questions! We are here to help! (:
I was expecting to have my order arrive the day after I left on vacation. But it came so fast I could take it with me!
Social media
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I didn't know it was delivered to my mailbox so today is my first day trying it. Not sure I like the color yet but I'll give it a couple try's.
I have freckles and I don’t like hiding them. I like lightweight makeup.
Hey Stacileigh!
We recently tried to call you, but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
Love how easy it is to put on and how it makes your skin glow. You don't have a cakey looking face and you don't feel the makeup.
We are so happy to hear you are loving your Luminess Products!❤️
Was looking forward to the make up. Tried it and was disappointed as it enhanced large pores.
Hey Esmeralda! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
Delivery was fine. Color does not match. Do not like ordering before I can see the product so I will not order again.
Thank you.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Barbara! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️
I love the way my face looks after I apply makeup. I would recommend it. It takes less time to apply and goes on evenly, which is a must for me.
The machine clogged the first time I used it. The makeup takes a little bit to set and feels sticky and thick
TV commercial
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Trudy! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Love the product but it dried my face up.love it………
Wished it didn't dry face up
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Terry! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️
The shade finder wasn't working in the app so it was hard to pick my color. It's a little dark but since it's summer and I'm tan it should work.
Hey Patricia! Thanks for leaving your review with us! When using the shade finder you can have an option of uploading your photo so our beauty experts can advise you a certain shade, or use the "Find my perfect shade" when viewing a foundation! We will gladly check up on it to make sure the tool is readily available. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
Received the products and started using them. I am enjoying them so far
Thanks so much for leaving your review with us! ❤️
This was easy, timely and had great customer service. The product itself was not for me, but I loved the brush.
Thank you so much for reviewing your experience and sharing the love! ❤
This product is easy to use and fast. It also had quick delivery too
Thank you for taking the time to review our product! ❤️❤️❤️
Not bad service they kept in touch to make sure I received product
They kept in touch
TYSM for sharing your experience! ❤️
So far the product matches my skin tone and looks beautiful. I'll give it a few weeks to make sure it doesn't make my skin break out.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My face itched tremendously. I tried using just the foundation and it still itched. Disappointed because the color was spot on.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hi Weena! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️