• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
403
Negative
691

Instant Feedback

41,172 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

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Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user rawanl
1 review
0 helpful votes
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February 16th, 2022

Wow, the range of colours is huge. It's so big that it's sometimes hard to make the right choice. And the products are very good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizg199
1 review
1 helpful vote
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June 3rd, 2021

My airbrush worked OK- once. I cleaned it then fixed it according to you tube instructions but it never worked. A complete waste of money.

Value
Quality
Thumbnail of user tobih13
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

A JOKE OF A COMPANY, I'VE TRIED ON 4 OCCASIONS TO CANCEL BECUASE I CANNOT STAND THE WAY THIS MAKEUP LOOKS AND I WILL NEVER ORDER IT AGAIN, BUT TO CONTACT SOMEONE TO CANCEL TAKES AN ACT OF GOD.

CAN'T EVER GET SOMEONE TO TALK TO ... YOUR SERVICE IS AN ABSOLUTE JOKE

Service
Thumbnail of user brendal1661
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

I ordered # 30 but it was not dark enough. I am not on delivery but I will order the next shade next time.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you on finding your best match. Let us know how it turns out!❤️

Thumbnail of user marlenel209
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

I get to test product before buying. That's good. I like that! I haven't used it yet, but I appreciate being able to test the product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user megant530
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

I would like to try a shade darker then what I ordered. I loved how it looked but it was a little too light.

Reason I chose this business:

Social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please check your inbox for a message from us!

Thumbnail of user gailb89
1 review
0 helpful votes
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January 20th, 2018

I never wear make up. May be the problem. Covers real good! Sticky like paint. I am on top of the hill and thought i would try one more new make up.

Thumbnail of user maryj3153
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

It amazingly goes on my skin an I enjoyed trying it out. I want to thank the on TV lady for doing such a good job showing how to apply the makeup.

Reason I chose this business:

Tv watching their channel advertising it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user marys4910
3 reviews
0 helpful votes
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October 14th, 2023
Verified purchase

I called to verify I was not on the auto renew plan and it was handled quickly. Thank you, I do not wish to receive more at this time.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user gailb888
1 review
0 helpful votes
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September 9th, 2023
Verified purchase
• Updated review

Wish I did not have to pay shipping, I like my product. The blush dries upto quickly and I had to throw it away

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our Aerosol Spray “Try before you buy” foundation offer allows you to try it for yourself in the comfort of your home for 14 days risk-free! All you pay is shipping, After you FALL IN LOVE with it you will be charged the price of the foundation at the end of the 14-day trial period. Please let us know if you have any further questions, we are where for you!

It is nice, took some time to find my products but...
December 30th, 2022
Verified site experience
• Previous review

It is nice, took some time to find my products but it was my first time on the site.

Thumbnail of user debrar1097
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

It's very light feels good on skin it feels like nothing it last a pretty long time has been satisfying

Reason I chose this business:

Seen so much til til people recommend it so I want to try myself

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user joannec1138
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Great no issues with the product however I have not been able to see the product yet

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user jejuanc2
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

It was quick and easy. Although. My shade is a little off. But i like the coverage and how light weight it is

Reason I chose this business:

Tv\online. Its been around for years

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Jejuan! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!

Thumbnail of user kristat121
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Shopping on the site was easy. I have not used the product yet. Hopefull that it will be what I want.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user francessp1
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Satisfied, however,: you should carry Mascara. You don't have any options for Mascara, and too much fake eye lashes, some women don't prefer Lashes.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product. We are always looking for ways we can improve! Let us know if you need anything throughout your Luminess journey!❤️

Thumbnail of user stephanier2065
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Was not the best makeup I have ever used. Made me look like I was wearing a mask at times. Color was off.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jm1601
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Very pleased with the ease and speed of the ordering process and receipt in timely manner. Started using product today.

Reason I chose this business:

From the commercial it seemed to be easy to use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Let us know if you need anything else to assist you throughout your Luminess journey! We are always here!❤️

Thumbnail of user rachelc1463
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

I liked the concealer. The makeup seemed to show more lines in my under eye area. I liked it but not enough to purchase...

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Rachel! We have been recently trying to contact you but were unable to reach you. We are sorry to hear that you are not completely satisfied with our products! Furthermore, we want to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user parveenk35
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

I had a good experience with luminess their product are amazing i love my purchase thank you luminess loved it

Reason I chose this business:

Yes indeed love luminess

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us

Thumbnail of user unam28
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

I had ordered two shades to test on the 14 day trial. I called to return the unwanted shade and the process was surprisingly easy.

Had to do a return. Very quick and easy

Reason I chose this business:

I first heard of Luminess on a TV ad years ago when it required the machine. Very pleased with the new application process

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions throughout your Luminess journey!❤️❤️❤️

Thumbnail of user darlenel289
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Still need to open the package and try still working job wise. I want to take time using this product

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user patriciaw2334
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Love the Airbrush primer, spray and final seal.
Also, ordered the spray tan mist... will try it in later months.

Reason I chose this business:

I've used the system for years and love it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user madisonh451
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Haven't tried it yet! So excited really excited, can't wait

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Let us know if you need anything throughout your Luminess journey! ❤️❤️

Thumbnail of user cariz4
2 reviews
0 helpful votes
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October 30th, 2023
Verified purchase

This is the first time I've tried Luminess and I'm sold! The coverage is spot on and the service has been excellent!

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! Thank you so much for taking the time to share your experience. We are so happy you are happy! ❤️❤️❤️

Thumbnail of user arleendam
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Quick and easy, but you need to make sure your color matches. I took the quiz and the color did not match so I choose my own and it works great.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Arleenda, thank you so much for your feedback! We work so hard to exceed our customers’ expectations, and happy to hear that we hit the mark for you!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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