• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
403
Negative
691

Instant Feedback

41,172 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

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Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user sherryp454
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Very good experience. It was good but I had to return item on as I could not get the hang of the spray machine.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user magdalenc2
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

So much easier to put on and does not look caked
I'm a 57 year old women i do not want to look older

Reason I chose this business:

Easier to do

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user lisah3593
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

I was very happy with shipment except I did not receive the plug in for the wall and it can't be used without it

Reason I chose this business:

Good makeup

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lisa! Thanks for leaving your feedback with us! All Breeze airbrush systems come with the Breeze airbrush system and the charging cord only. You can use any adaptor you have in your household to charge the breeze, you can even charge the Breeze with a portable charger or on a computer! Please reach out to us if you have any questions, we are here to help! (:

Thumbnail of user darae2
2 reviews
1 helpful vote
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January 4th, 2018

I haven't had a chance to use it due to waiting for correct colors to arrive as well as free gifts on back order...

Thumbnail of user idalic
1 review
0 helpful votes
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January 15th, 2018

I only used it once. I liked the finish but shade 5 is dark and red for me and I also need more coverage. Maybe i have to try other shade

Thumbnail of user lorif668
2 reviews
0 helpful votes
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September 12th, 2023
Verified purchase

Love how smooth it goes on but I don't feel like it last all day. And it does rub off on clothing easy.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user mildredc263
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

Just love it I don't use it everyday but when I do it saves me time and I love that specially now at my age I don't have to go dig in for cosmetics I'm very satisfied with it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user tanyas858
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

My shade was wrong so I haven't tried it yet. It's a little hard to get the exact shade right. The shade I need is sold out.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Tanya! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

Thumbnail of user ritaj228
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Nicely packaged and delivered. Not sure if i picked the right color but the smoothness and texture is great

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Rita!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user alishac134
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

I liked the option to try before buying. I also loved that it came with the proper brushes instead of trying to guess how to apply properly.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user pattif149
2 reviews
0 helpful votes
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December 27th, 2023
Verified purchase
• Updated review

When you are ordering this makeup you have to go through and say "no thanks" to all the addons and additional items to purchase

Reason I chose this business:

GMA & facebook

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Dont like all the add ons at end of order
November 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

GMA & facebook

Thumbnail of user meryongs
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

The shopping was a fast and easy shopping, however the color was not my match and didn't like the streaky look with the brush

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Sarah! We have emailed you to provide you with further assistance. We apologize for the experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user amyp1865
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Easy simple fast to place order.I am so happy I decided to try the airbrush found!tikn. It's so good. Better than my more spendy one

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user jasonm288
1 review
0 helpful votes
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December 30th, 2017

Seems to be a great product, my wife has used it once and loves it just needs to mess around with it to get the application down

Thumbnail of user janoras
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

I love the new Luminess Spray makeup! Its so natural on the face and easy to use! Plus its fun to put on!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user trinag70
2 reviews
0 helpful votes
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October 4th, 2023
Verified purchase

I love this foundation. I'm not really a makeup type of gal but this foundation is super light but great coverage!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user reneew526
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

It's real new ro me for makeup, and testing it out to the fullest. So far I am trying to get used to it, but it is easy and useful.

Reason I chose this business:

It was a gift from my husband, he thought I would enjoy having one.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family!❤️

Thumbnail of user jeanettem353
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

I'm very excited about this product. It really makes a difference in my skin it is very healthy looking.

Reason I chose this business:

I chose Luminess for the quick application to put on my makeup. Fast and easy!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Age? We don't know her! Only Youthful looking skin with Luminess! ❤️

Thumbnail of user galinak13
1 review
0 helpful votes
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December 26th, 2017

Yes, I received my order. Thank you. I try Luminess silk, I love it. This is first time that I made order and I cannot say a lot of words.

Thumbnail of user sherylinr
2 reviews
0 helpful votes
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July 10th, 2019

It was easy to order online, received on time, Other than that your website is very easy to navigate.

Thumbnail of user theresak645
2 reviews
0 helpful votes
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January 24th, 2023
Verified purchase

Great.customer service very helpful helped me find the correct color for me explained how to order in the future

Good

Reason I chose this business:

Had before then covid hit

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Thumbnail of user allisonf259
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

Like the product but color match was off. Really hard to pick out my shade though.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Allison! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user lakeelas
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

This is a great product 👌, would highly recommend using.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user robertaw422
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

Spray ended up looking very chalky on my face. Planning on contacting customer service.

Reason I chose this business:

Advertisement

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Roberta! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user edithb32
1 review
1 helpful vote
  • Send Message
January 6th, 2018

Everything was fine, except the booster leaked out all over the inside of the package when i received it.

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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