• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
403
Negative
691

Instant Feedback

41,166 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,269)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user cathys1042
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

I saw lack of coverage and it took too much to try and cover and then I looked like an old lady with too much makeup on

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Cathy! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user naomieh3
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

The shade I chose was so spot on. It is so lightweight on my skin and gives me great coverage! I found my new foundation!

Reason I chose this business:

I heard about luminess on tv. A commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user bethm943
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

This product is very, very dry. I've used another spray foundation and was not expecting this to be so hard to apply.

Reason I chose this business:

Social media ad

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Beth! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user teresak681
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

I just received the package and have been using it. But, I have yet to decide if it is right for me.

Reason I chose this business:

I was a previous customer. And, would like to see if it is a good fit for me

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user barbaraw2239
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Learning how to apply the makeup. It is fun. I am very satisfied with the results. Have gone to u-tube to learn. Very helpful. Thank you

Reason I chose this business:

Always watched the ads, finally took the jump.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user fredah4
2 reviews
0 helpful votes
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January 2nd, 2018

Like the makeup. Just wondering how long it will last and if I can afford to keep using it. I do like the look after I am done though.

Thumbnail of user theresah66
1 review
0 helpful votes
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December 26th, 2017

I watched the video and then blended my colors and it looked great. I am still practicing to get my perfect look but having a great time doing it.

Thumbnail of user xyza5
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

We don't know if the product is worth the price; but we'll try it for 30 days. The fine print pushes the total price to $200.

Reason I chose this business:

"Too good to be true initial offer". And then it wasn't!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey XYZ! We definitely dont want the price to discourage you! Our customers LOVE us because we work with them - if price is a factor, we will gladly tailor a payment plan for you! (:

Thumbnail of user angiew43
1 review
0 helpful votes
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January 2nd, 2018

I love this! I wasnt sure it would live up to thr hype on tv but it sure did. I will never use regular makeup again.

Thumbnail of user sherrys95
1 review
0 helpful votes
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December 13th, 2017

The quality of the product id's great. It didn't take yo long to get to me. I am happy with it all and will recommend it to my family.

Thumbnail of user kathleene1170
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Have not had it long. Nothing good or bad about it yet.

Thumbnail of user pattyr33
1 review
0 helpful votes
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January 19th, 2018

I haven't tried it yet but will soon. I'm waiting to be alone so I can experiment with it. I don't have any more to say.

Thumbnail of user sandral1852
1 review
0 helpful votes
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December 27th, 2022
Verified purchase
• Updated review

Appreciated email asking whether item received and if not, was given a number to call to follow up. Most places don't care whether you received item.

Reason I chose this business:

Oredered before

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!

Easy to use
October 27th, 2022
Verified purchase
• Previous review

Used, but too light, not sure how to order another color.

Thumbnail of user lindab649
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

I had no problem with any aspect of the experience. My product came faster than I expected. I am very pleased with the outcome. Thank You

Reason I chose this business:

I liked the product more than others I've seen.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

Thumbnail of user riar26
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

My face looks great with the foundation. Super light on my face and my face is so flawless. Game changer for sure

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user kristinem301
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

Got the wrong shade! The picture looked darker than what I expected? The medium is to light for me so I need to return and get a shade darker

After finally getting to Chat with someone, I got to the end and was about to order replacement and it cut off!! He wasn’t there anymore! Can someone please contact me

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user deborahp1889
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

I'm 67 and it looks amazing and conceals some of those age lines and are now nicely hidden. It's an amazing product.

Reason I chose this business:

TV commercial

Thumbnail of user delightt2
Delight T. – Luminess Rep

Age? We don't know her! Only Youthful looking skin with Luminess! ❤️

Thumbnail of user mintyl2
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Customer care representative reached out and assisted me with my issue. Very satisfied with the service provided and she was very pleasant.

I’ve reached out through email and no one has even gotten back to me. The product does not work for my face. It leaves my skin dry and flaky.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Minty! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user deannac346
1 review
0 helpful votes
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February 27th, 2024
Verified purchase

I was hoping to get my stuff before a vacation and did not!

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Deanna, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user rosalieh64
1 review
0 helpful votes
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February 27th, 2024
Verified purchase
• Updated review

I placed my intro order a week ago and see nothing yet about shipping, How much longer?

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Rosalie, We have recently tried to contact you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Your site would not accept my edit for mailing address
January 27th, 2024
Verified site experience
• Previous review

Your site would not accept my edit for mailing address. Street address is incomplete and phone number is wrong.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user cynthias1786
2 reviews
0 helpful votes
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November 16th, 2022
Verified purchase

I have not had time to get it charged up and try it yet. Life took a couple crazy turns the last two weeks. I hope to try it before the time runs out

Reason I chose this business:

I am hoping it will help me look better

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cynthia! Thanks for leaving your feedback with us! We know you are going to LOVE IT and were so excited to hear more of your feedback! Let us know if you have any questions! (:

Thumbnail of user angelab2698
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I haven't used/tried it yet. I have have watched some YouTube video… I'm not sure. Thinking of returning.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Angela! We would love to help guide you on how to use the system and show you tips, tricks, and techniques by our makeup artist. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user sandiv22
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Unfortunately, it was not enough coverage for me. The shade match was perfect but I didn't like the smell of the product

Reason I chose this business:

Looked like a cool idea

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Sandi! We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:

Thumbnail of user angelar2150
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Haven't tried the Breeze 2 yet but am excited to get started. I did own the airbrush but am fond of the new Breeze 2!

Reason I chose this business:

TV Advertising

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user julianaj41
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

Great easy fast and love this product, had to get second one, show other this product is worth the money, love it

Reason I chose this business:

Use it before

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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