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Luminess has a rating of 3.8 stars from 5,257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,120 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
It was a complete trick regarding returning products, and it states it no where at all.
I was lied too on the website when purchasing my products and am not able to return them
I received the wrong shade however the customer service rep helped me get a replacement shade.
Speedy and effective
The shade was off and I broke out with acne. I liked the lightness of Luminess
Social media
Hey Bettina! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
Perfect color match. Super soft and smooth on my skin. Looked like I wasn't even wearing foundation. Very natural look.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The baby airbrush is nice but not on a daily basis. The loose powder is a no for me.
Social media
Hey Rhodora! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
I think I will like it. Just started using it. Might need a darker shade
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support. Also if you realize that you do need a darker color, we do offer a free one-time color match if you like.
My experience with this product is very wonderful I look the way it feels on my skin also the look.
Hi Tera, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The first color was too light. The agent had me to send her a picture to help me.
I had no problem using the website or ordering the product. I am just not happy with how it goes on and spreads, or with the color of the base.
Through facebook
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Amanda, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I look orangee! What to do? Not the color for me. I am so sad. Help.
Hi Meredith, was so nice speaking to you this morning. We're glad that we could help with that new color match. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Over hyped on facebook for sure would not recommend and would not purchase again
Hey Mary, We recently tried to reach you and apologize for any inconvenience. We want to ensure you're completely satisfied with your experience. Your feedback is important, and we understand how disappointing it can be when something doesn’t work out as promised. Please feel free to contact us at 800-209-2718, and we’d be happy to assist you! ❤️ Looking forward to hearing from you!
I think i got wrong shade thats it, other then that it was good experience
Hey monica! It looks like we color matched you to your perfect shade! We're so happy we were able to get you taken care of! Please let us know if you have any questions, we are here to help!
Makeup was the wrong color and too orange. And also runs when you sweat
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Heather, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Very easy to order. Website makes it very easy to match your color and ordering is an a breeze.
This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The coverage is not full coverage. Was worn off by the end of the work day.
Hey Hannah, We tried to reach you and are sorry to hear the coverage didn’t meet your expectations. Makeup can wear off in heat or during activity, but many find a setting spray helpful. Our Makeup Sealant is great for keeping your makeup in place while hydrating your skin. If you need further assistance, please call us at 800-209-2718. We’re here to help! ❤️
Good,
I am still evaluating the product but as now all is good!
Callie Richard’s
Hi Cindy, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I loved my skin color I compared it again when it was finished
Hi Graisy, This warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Update the customer service was excellent and they took care of my issue love that! And gave me a freebie for my inconvenience! 5 stars for the representative who took care of my issue
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Monique, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The color I received is too dark. I need to return, what is the process?
Hey Racael, It was a pleasure assisting you with your free one-time color match, and we hope you're pleased with the results! If you have any further questions or need additional assistance, please don’t hesitate to contact us at 800-209-2718. We’re here to help! Looking forward to hearing from you! ❤️
So I received my order but I have to try it out now. I'll circle back with my final review. Praying it's my color.
Advertising
Hi Lydia, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
The product is good. Covers and natural 👀 ng. It's easy to apply.
Kind and helpful gentleman, who guided me in dealing with my problem. The product is great, but I can’t afford reorders on specific dates. I like the freedom of ordering when I want.
I heard about Luminess from Facebook.
Hi Jeanette, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Nice light texture, im excited to open the product and try them.
My sister in 2008
Hey Christine, We’re thrilled to hear you’re excited about your new foundation! 🌟 The light texture is one of our favorites too—perfect for a fresh, natural look. Let us know if you need anything throughout your Luminess journey! ❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
HI Rachel, we're sorry to hear that the product didn't work out for you. We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️