• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
404
Negative
691

Instant Feedback

41,159 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,267)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user debrad1292
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

It's quick and easy to understand I would recommend it to my friends and colleagues to try this shopping experience

Thumbnail of user delightt2
Delight T. – Luminess Rep

We really appreciate you taking the time to share your experience with us.

Thumbnail of user armandal2
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

I never received items never been shipped it's a shame I always wanted to try

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Armanda,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user marshah316
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I like it but for the price it's not fantastic. I like the brush on type of the makeup. Price is too high.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

Thumbnail of user kathrynl678
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

I never received the product and it is difficult to reach customer support

Could not reach anyone

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Kathryn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user stephanieb2614
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Haven't got to use it yet, but planning on trying it out this weekend! Excited. Hoping it works out for me.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!

Thumbnail of user lindaj1868
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

Trying to get it to do want I want. Not covering blemish scars that are not very big. Will keep practicing.

Reason I chose this business:

To cover imperfections

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Linda! Thanks for leaving your feedback! No worries, all 30 day trials come with a 100% color match guarantee! If you need something more coverage, we would love to send you over a different finish for you to try to see if this is for you! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user joyceg586
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

The box arrived the day before I left for the trip I am on now. Your timing is pressured and unnecessary.

Reason I chose this business:

Because I want to try the airbrush system.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Joyce! All shipping time frames are stated throughout our website and at checkout, giving you the option to have the delivery be expedited or for standard shipping! It was a pleasure speaking with you today and will follow up with you once we extend your trial!

Thumbnail of user marsham432
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

I do like it. But it makes my skin look orange. I think I might need a warm neutral. Only used it twice. It just don't match.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Marsha!
I wanted to reach out to you to offer further assistance due to the review you had left with us! Just want to make sure you are taken care of and if you had any questions or concerns we could be of assistance with!

Please let us know a good time to give you a call, and we would look forward to talking to you soon!

Thumbnail of user christinec2615
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

The website is easy to navigate. When I received my shipments, they were all correct. I received the products very quickly.

Reason I chose this business:

I saw a commercial on TV and I couldn't resist the price of the introductory offer.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user bobbie20
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Hate it! Do you have any idea of the mess it creates from the over spray. You literally sent me spray paint. So stupid!

Reason I chose this business:

Won’t again

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Bobbi! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user rosec78
1 review
0 helpful votes
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December 14th, 2017

I am having a bad reaction to the product and was going to call and see how I send it back. I start inching and it feels really bad on my face.

Thumbnail of user edithw103
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

Not sure I will keep it, not that easy to use. Think the foundation was so thick even after shaking it, to get it into the machine

Asked about when to put the serum mist in, need a different foundation

Reason I chose this business:

To improve my looks

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Edith! Thanks for leaving your feedback with us! We would love to go over your makeup questions for you! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user blancad53
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

I am excited to see the results. I do not usually wear makeup but I have a wedding to attend and I want to look my best.

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!

Thumbnail of user denisea819
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

I need a lighter color this one is to dark for me I love the primer and how foundation goes on I just need a different color

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user dawns1670
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Pretty easy to use. Coverage was okay, got a little cakey in my dry areas, I'll try another primer next time.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing your experience! ❤️

Thumbnail of user vikkiv2
1 review
0 helpful votes
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January 12th, 2018

Unfortunately I have an eye infection and it will be a while before I will be using. The product looks good and arrived promptly.

Thumbnail of user sharonw155
1 review
0 helpful votes
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January 11th, 2018

Yes, but I've injured my (rt.) Hand and have to have surgery. Could you please send me instructions to return my kit.
Thank you

Thumbnail of user breshaunh
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

I liked the overall experience, but the foundation I received did not match my akin tone. I will purchasing again!

Reason I chose this business:

On instagram.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Breshaun! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user conniep450
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I love the way it goes on and the way it makes my face feel. Plus,it last all day until I take it off at night.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user melanies1037
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Surprisingly good coverage lightweight and easy to use. Has cut my makeup time in half great for qui

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user almetaw4
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

I have not used it yet!, I don't use makeup everyday, I will try it tomorrow as I get ready for Church.

Reason I chose this business:

Ads and QVC

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!

Thumbnail of user wendyo215
2 reviews
0 helpful votes
  • Send Message
August 13th, 2023
Verified purchase

I tried the Luminess with the "try before you buy" and I'm glad I did! The coverage is perfect whether I want light to full coverage it's perfect!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user rosemarym38
1 review
2 helpful votes
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January 15th, 2018

Shades I ordered are wrong for my skin color. I am asking for shades 1 & 2 to be sent to me so I can begin to use Luminess.

Thumbnail of user kareny846
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

My overall order was shipped fast, but I used it once and it looks a little yellow to me, but I'm going to try it again and see how it looks

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for leaving your review with us! Let us know how it turns out!❤️

Thumbnail of user tracib211
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

This was my first time trying the product. I love it. Easy application, good coverage and flawless look.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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