• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,961
Neutral
404
Negative
691

Instant Feedback

41,159 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,267)

Rating

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Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user nikolep9
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

The booklet says that the air brush machine has 3 settings and a clean setting but it only has 1 setting
And the makeup feels sticky.

Reason I chose this business:

I wanted flawless makeup like they said on the ad

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user deniset1188
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Due to illness, I have not had the opportunity to use the product as of yet.
I hope to be able to provide feedback soon.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Denise! We have been recently trying to contact you over the past couple of weeks, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user justineh78
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I love the product. The shade I ordered is too light and I wonder if there is a way to change or exchange?

Reason I chose this business:

Wanted to try airbrush make up.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Justine! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:

Thumbnail of user larissas73
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

The over application process is super easy and love the lightness of the product, only issue is getting a perfect match of color.

Reason I chose this business:

For the convenience

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Larissa! It looks like we've issued a color match request for you today-Let us know if you have any questions! We’re here to help!

Thumbnail of user deannam407
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

The skin ID match was wonderful, the ordering process very easy, but the "try for $5 shipping" was my favorite!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user ameliam84
4 reviews
3 helpful votes
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October 13th, 2020

Love all their beauty products. Good delivery and the quality! Their eye and lip make up range is the best. I love it!

Thumbnail of user jans954
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I ordered from the website and all was good! I didn't need customer service at all and knew which products I wanted…easy!

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user judys134
1 review
0 helpful votes
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January 22nd, 2018

Try me later. I have had it one day. Still learning about it. When I know more about l will let you know.

Thumbnail of user denisew110
1 review
1 helpful vote
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December 24th, 2017

It appears that I need to use more foundation than I normally use, to achieve the same coverage. I don't really care for that aspect of the product.

Thumbnail of user charlotteh55
1 review
0 helpful votes
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January 17th, 2018

I have received my product, but due to a killer cold, I have not used it yet. Looking forward to trying it out.

Thumbnail of user joysl
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Great,smooth for all skin type,look young,and soft and not greasy,smell good,Number one recommended.

Reason I chose this business:

TV,Online,Facebook.

Thumbnail of user cynthiaa1457
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

I love the Breeze! It is so much easier to use. I'm not restricted by a cord and it is very compact. I love it!

Reason I chose this business:

I was already a Luminess customer so it is not a new concept to me but I thought the Breeze offered more freedom and it truly does. It doesn't limit me to where I use it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user stacya262
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

It went well, haven't tried it out because of time constraints but plan on checking it out this weekend

Reason I chose this business:

Saw a commercial and thought I'd give it a try

Thumbnail of user delightt2
Delight T. – Luminess Rep

YAY! We are so excited to hear more about your experience with our products. Spoiler alert: You’re going to love it!

Thumbnail of user hollya387
2 reviews
0 helpful votes
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April 9th, 2023
Verified purchase

Loved how fast I got it!

I don't think it's for me tho unless I'm using it wrong I'm not happy with how it looks on me

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user adrienneh13
1 review
0 helpful votes
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January 11th, 2018

The mascara did not come with the order. Still trying to learn how to apply makeup. Not getting the results as advertised.

Thumbnail of user melissah2007
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

Still learning how to use the airbrush. Wished it explained in what order to use the product. Plus do you clean out the airbrush with each product?

Reason I chose this business:

Thought I might get better coverage

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Melissa! We have the best training videos on our website and our Facebook page we highly recommend checking out. Plus, we have an amazing makeup artist who is live right now who can answer any and all your questions! We recommend cleaning your airbrush out when your done using the system - but depending what you are using in your system, it is advised to make sure their is no left over makeup when switching to a different product. We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user trevam17
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

I had to close and re-open the website several times to get the option to change the shade from the default Medium to Fair. Otherwise, no problems.

Reason I chose this business:

Aging skin no longer looks great with my long-time liquid foundation.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Treva! Thanks for leaving your feedback with us! We will definitely look into this to ensure you can choose your shade. We recommend clearing your browser history and cookies to ensure all features are easily accesible, or try our Luminess app! We look forward to hearing more of your feedback soon!

Thumbnail of user beckyc375
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

I bought my foundation on a buy one get one sale but only received one bottom. I was sad that I paid that much for only one small bottle

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Becky! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

Thumbnail of user sandras3505
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

I ordered. I received my order. I haven't had time to decide what I think. You are too pushy. I want to enjoy my trial time without feeling stressed.

Reason I chose this business:

I wanted to see how stress free putting on makeup could be.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine and preference - and would hate for these to go unnoticed! However, these additions are totally optional and can be looked at on our website anytime if you decide it may be for you! ❤️

Thumbnail of user michellem4318
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Very easy. I got all I ordered and love it. The makeup is wonderful. And it last all day. And you didn't use much. Great product and great price!

Reason I chose this business:

Liked the spray on makeup

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user rupald4
2 reviews
0 helpful votes
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September 8th, 2023
Verified purchase

I did not like the products. I have really high expectation. But the product has fail to meet the expectation.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Rupal! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user mayrag116
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

I would like to return items color didn't Mach my skin to orange need a lighter color. Can I send it back for a lighter color?

Reason I chose this business:

I thought that I had found the right foundation but I was not satisfied

Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️

Thumbnail of user lyndaj97
4 reviews
0 helpful votes
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April 9th, 2023
Verified purchase

I am a senior.l had no idea that the product would be so involved. For a younger person the product would probably not be so overwhelming.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️

Thumbnail of user nancyp147
1 review
0 helpful votes
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January 11th, 2018

Could have come with a bottle to clean the system. Bottles were not full. Could have come with cleaning solution also.

Thumbnail of user melindap187
2 reviews
0 helpful votes
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September 20th, 2023
Verified purchase
• Updated review

I tried this and I do not like it. The color is off and the apply is messy. It is smooth once you put it on, but it looked orange on me.

Reason I chose this business:

Facebook TikTok

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Melinda!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

I am excited about trying this
August 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Facebook TikTok

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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