• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.2%
Positive
1,963
Neutral
404
Negative
689

Instant Feedback

41,156 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,265)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user pamelar1686
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

How do I return and cancel? My wedding was canceled. I have major things to do. Please make this quick and easy

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤

Thumbnail of user donnas3687
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

Ok but it takes too long to recive your order and not enough time to see if you really like it or not

Reason I chose this business:

Lots of ads

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Donna! Standard delivery takes 1-2 business day to process, and 5-7 business days for it to be delivered! No worries, our customers trial begin from when the order is delivered.Let us know if you have any questions -we are here to assist! :)

Thumbnail of user michelles4243
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Not only did I find a good match as far as the foundation but the Airbrush Breeze 2 is Awesome and every woman should have one.

Thumbnail of user delightt2
Delight T. – Luminess Rep

This warms our hearts! Thank you for being the best part of Luminess!

Thumbnail of user beckya221
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Easy to order, pray works and covers lines. I b just need confidence daily.

Reason I chose this business:

Long time ago on spray

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your review with us! ❤️

Thumbnail of user stephaniea1592
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

It's so easy to order and receive then use. I love it.

Reason I chose this business:

First I had seen it on tv then internet

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user amyh2387
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

I DIDN'T REALIZE IT WAS A BUILDABLE FOUNDATION, AND I DON'T BUILD. I LIKE FULL COVERAGE. THE BRUSH DOESN'T WORK THE WAY I LIKE MY OTHER BRUSH, I HAVE TO GO IN WITH MY SPONGE AFTERWARDS.

Reason I chose this business:

WANTED TO SEE IF IT WAS AN AITBRUSH LOOK, AND IT ISN'T.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Amy! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user malikas31
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

It came on time before my getaway. Was disappointed because it wasn't my shade it had to much yellow

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Malika!It was a pleasure assisting you with your color match order! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user rhondaw565
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

I was looki8ng for any way to shave the years back! I believe Luminess will work for me! I love this Breeze

Reason I chose this business:

Liked the reviews

Thumbnail of user delightt2
Delight T. – Luminess Rep

#NewBestieAlert! We promise you’ll love it! And we’re here for you if you have any questions once you receive your order. ❤️

Thumbnail of user sharond2023
1 review
0 helpful votes
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August 6th, 2023
Verified purchase

I love this light foundation. I have very sensitive and was very afraid to try. I am soooooo glad I did. Luminess me any time!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user carlab630
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

It was very nice I love the product and I will be ordering more stuff in the future and also I will be ordering more refills

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user melodyf12
1 review
0 helpful votes
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December 17th, 2017

I'm having no problem using it, very easy to use, like the way it looks, I don't apply make-up heavly and the way it goes on it nice

Thumbnail of user phyllisg325
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

I gave sent back every reply, but they keep sending more e m ails ans not fixing problems

Not happy

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Phyllis! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user reneeh538
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Took some practice with the Breeze but once I got used to it I really like the no touch natural look!

Reason I chose this business:

Recommended by my sister.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.

Thumbnail of user patriciab234
1 review
1 helpful vote
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January 1st, 2018

The ad on TV did not mention that this was a "subscription." Had I known that I wouldn't have ordered it. Have not used it and am sending it back.

Thumbnail of user lyndseya13
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

The make up does not offer enough coverage for me. I also got a very light shade and have been using bronzer with it which works well.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Lyndsey! We have recently tried to contact you and were unable to reach you. We deeply apologize for your recent experience and wanted to ensure you are completely satisfied. Don't hesitate to get in touch with us and we would be happy to get you taken care of!❤️

Thumbnail of user karenr3327
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

Make up is perfect, lots of compliments.the color is so nice. Easy to use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are thrilled to hear how much you are enjoying your Luminess products! ❤

Thumbnail of user susanr3517
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

I haven't used it yet. I haven't had time. Ihope it will be as it was advertised on TV. I didn't pay $19.95 as advertised, I ended up paying $69 +/-

Thumbnail of user delightt2
Delight T. – Luminess Rep

You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user michellew2744
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

Ihave tried so many foundations over the years. I finally found one that makes my skin looks flawless. It's easy to apply and very portable!

Reason I chose this business:

I’ve heard of it for years but this specific time it was an ad on social media

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user marshellew4
1 review
0 helpful votes
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February 13th, 2024
Verified purchase
• Updated review

Was ok just not what I was expecting. I will continue to try it and see what happens...

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Marshelle! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️

Waiting to try product
January 5th, 2024
Verified site experience
• Previous review
Thumbnail of user annl893
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Although I'm experiencing some difficulty, I feel confident that I'll be able to learn how to usr the airbrush sistem.

Reason I chose this business:

It seemed very appealing.

Thumbnail of user delightt2
Delight T. – Luminess Rep

❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Thumbnail of user barbaras266
1 review
0 helpful votes
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January 16th, 2018

Hadn't had time to try it yet hope to soon to much to do right now my husband got sick so busy with that stuff will try it soon

Thumbnail of user stephaniel1857
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

I loved it but there wasn't a lot in the bottle but it was good make up went on so smooth but not a lot for the money

Reason I chose this business:

Saw it online

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Stephanie! Thanks for leaving your feedback with us! Our price changes almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget – every $1 purchased, you earn 10 reward points that you can use at checkout! ❤️

Thumbnail of user tonyam479
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I felt as the day went on it got oranger and oranger on my skin. I loved it when I first put on so I was disappointed.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tonya! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user beulahs25
1 review
0 helpful votes
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August 27th, 2023
Verified purchase

It was ok put will return it. Didn't give me that airbrush look like I expected. I was looking for thatsmooth look.

Reason I chose this business:

Wanted that air brush look

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Beulah! Thank you so much for leaving your review with us. We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST! If you want help with your order, please give us a call at 1-888-793-7474. We are here for you, please let us know if you need any further assistance!

Thumbnail of user kellyw1127
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

There was a promotion going on. I didn't put 2 on my order because it wasn't applying the promotion. I didn't get a free one.

Reason I chose this business:

I like the concept.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kelly! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy! ❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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