• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,152 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,265)

Rating

Timeframe

Other

Reviews that mention popular keywords

skin tone (286) customer service (482) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user caseyh339
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

It's ok not sure my color but we shall see it's kinda sticky but I am new this I also have another package coming and I can't find it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We do have a makeup artist here who can color match you in case those shades dont match that well! I have sent over a link via email to visit our makeup artist on her private Facebook live to learn her tips and tricks on applying our makeup and any questions you may have that she can help answer! Let us know if you have any questions - we are always here to help! (:

Thumbnail of user sandrad2233
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

My first package showed they delivered it but I didnot, I did receive it in my mail yesterday evening

Very helpful

Reason I chose this business:

Wanted to try the new equipment

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey! We are always here!❤️

Thumbnail of user jorig3
1 review
0 helpful votes
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January 5th, 2023
Verified purchase
• Updated review

It didn't work. At all. I charged the breeze and when I went to use it, I couldn't change the speed, no air blew out. It simply didn't work.

They will ship me a new one but they want me to pay a processing fee to take care of it. I don’t think so.

Reason I chose this business:

I thought the airbrush would be super cool.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

I hate being forced to write a review to move on
November 25th, 2022
Verified site experience
• Previous review
Thumbnail of user deberam8
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

I am remodeling and will not have time to try its until these projects are cleared.
Ill let you know.
Debera

Reason I chose this business:

Im hoping it helps disguise these awful wrinkles...I am 70 and I look it!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for your to start your Luminess journey!❤️

Thumbnail of user kelleyc15
1 review
0 helpful votes
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January 4th, 2018

Still waiting for two of my free gifts, which were on backorder, but I'm very happy with the makeup system.

Thumbnail of user patriciaf80
2 reviews
3 helpful votes
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January 8th, 2018

Sadly i really didnt find the results that everyone else raves about... it just wasnt for me unfortunately.

Thumbnail of user tiffanyl586
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

When in use it is a bit messy when you spray on to the brush. Bigger brush is recommend

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Tiffany! We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush! 🤍 You can view how our Beauty experts apply and tips on applying here at this link: https://www.facebook.com/groups/luminesslive

Thumbnail of user cheric201
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

The coverage seems to be less than the images portrayed on ads. Not what I expected.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Cheri! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user tinaj526
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Fast and easy to order, arrived quickly. I am still needing to see how it looks throughout the day

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user patriciap2641
2 reviews
0 helpful votes
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October 18th, 2022
Verified purchase

Ghid hsd been the fastest delivery i have ever experienced... i exprcted it yo be 4 to 6 weeks... it was less than 2 weeks yhsnk you so much!

Reason I chose this business:

I saw a lot of infomercials and i loved it

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!

Thumbnail of user meganf573
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

This foundation is the best and so quick to apply! Finish is flawless! My new favorite!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Thumbnail of user juliet1426
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

Actually like the product, don't love the brush. Quality doesn't seem the best. A lot of shedding.

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for leaving your feedback with us! We are always looking for ways we can improve! ❤️

Thumbnail of user kimberlya1533
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

Love it it's so easy to use beautiful look and natural look not cake like make up

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️

Thumbnail of user sherlip
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

It is a very small container. Not sure how long it lasts for.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey there! The longevity of the product solely depends on how much product and how often you use the product. We do have auto deliveries of refills available if you prefer to receive a refill every 1–4 months! Let us know if you have any further questions, we're happy to help!

Thumbnail of user ginac717
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

I do not think this product is good for me. It does not match my skin and it doesn't stay on

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Gina! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️

Thumbnail of user ennym3
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

I love how quickly you can use Luminess. And application with the brush is super easy!

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for taking the time to review our product! ❤️❤️❤️

Thumbnail of user katm214
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

I will be returning as the color is off. I've used it once and friends noticed it was too dark.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Kat! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user shirleys1591
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

My choice of the product was too light for me. If I order again, it will be the next darker shade.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you on finding your best match. Let us know how it turns out!❤️

Thumbnail of user daniellet662
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

At first I didn't like the shade I then order a different color and it looks amazing.

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user ronnetteg6
1 review
0 helpful votes
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January 13th, 2024
Verified purchase

An amazing experience very easy to order fast shipping

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user janets2442
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

So far I have have used once, I like so far need to use more to know for sure, will reorder darker next time if I reorder little too light

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your review with us!Let us know if you have any questions! We’re here to help!

Thumbnail of user valeried562
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Love the color blend covers just right and application was super easy with the apply brush

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Thumbnail of user lisaj2128
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

I recieved the wrong tones reguardless of me telling the person taking my order what i needed or used.

not sure how to tell about it yet

Reason I chose this business:

Well i believed i was going to get good service

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Lisa! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user cherylc1826
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

The foundation was too light for my skin. The spray makes a mess of my sink that's dificult to clean and the spray caused my skin to have splotches.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hey Cheryl! It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you – please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user patriciaa2519
1 review
0 helpful votes
  • Send Message
January 11th, 2024
Verified purchase

Yes l received my order. I'm using my product. Thanks

Thumbnail of user delightt2
Delight T. – Luminess Rep

Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️❤️

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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