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Luminess has a rating of 3.8 stars from 5,265 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,152 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
The first product I received was not a match. However, the second was perfect.
I'm still trying to work with it. It's not what I thought it was and my skin is too dry for it.
Hi Laura! We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I really like it! The coverage is really nice and stays on a long time.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Make up looks cakey. Shipping came fast. Only typing more because it make you type so many letters.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Melissa! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I have only used this once since I just received it 2 days ago. So far it's beautiful.
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Goes ok great but its just not compatible with my skin my face broke out super bad
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Katie! We recently tried to contact you but was unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I was a little off when choosing my color but this is a great product so far
Thank you for leaving your review with us! Let us know how it turns out!❤️
The color is a little off from the pictures and isn't a total match
They adjusted my start using date so I would have the whole 30 day trial
He was very helpful
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Easy to find your shade and quick to get it to you. Not easy to cancel or return.
Thank you for leaving your review with us!, we are always looking for ways we can improve! ❤️
Customer service is great. Product is not. I would like a refund.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I feel work needs to be done on colors for black women. I don't have my perfect color yet.
Easy without mess.
Hey there Dorcas! Thanks for leaving your review with us! All of our Airbrush foundation kits come with 2 foundations, one for pink/red tones, and one for olive/yellow tones! Everyone has unique undertones, so some may have to blend two foundations together to get their perfect shade. We sent you a link to visit our Makeup artist who is live on Facebook who can go over how to use the system as well as color matching and tips and tricks!
It didn't take too long to receive package.I like the way it goes on but still not enough coverage!
Because I used to use it but seems like I got better coverage with the first Luminess purchase I made.
Hey Gail! Thanks for leaving your feedback with us! We have many foundations that fit any customers needs! We recommend taking a look into our makeup artist to see how she applies makeup and what foundation she recommends for your makeup goals! We sent over a link to your email - let us know if you have any questions, we are here to help! (:
Have to refill to often and lts a messy clean up the results were not what I was expecting
Had to cancel auto refill they add in crap I have no need for
I was hoping for the results I saw on TV
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Deborah! Thanks for leaving your review with us! First time users tend to use the system too close or pull the trigger all the way down that does cause the system to use up all the foundation. No worries - we have a makeup artist here is who eager to show all her tips and tricks to help our customers! A member of our team will contact you shortly!
Do not want to write any thing
Thank you
Am disappointed with the breeze it is not holding up
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Have watched the ads, but was skeptical that I could do it.
Then, decided to give it a try.
YAY! We are so excited to hear more about your experience with our system. Spoiler alert: You’re going to love it!
I thought #3 would be same as old #30 but it is darker but don't want hassle of returning.
I have two air brushes. Ordered makeup thru Amazon last time. Maybe I can get right shade thru them
Brenda Garcia
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was easy to place my order just waiting for my product a little longer but not too bad
I saw it on tik tok
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
I don't care for the way it feels on my face and it made me break out.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Allisha! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Did not like the foundation. Too orange and drying
Her Erika, I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please reach out to us at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday, and we will love to further assist you! ❤️
Doesn't hide wrinkles as expected, especially around eyes.
Hey Heather! We recently tried to contact you, but were unable to reach you. We would love to ensure you are completely satisfied with your products and that your account is taken care of. Please contact us back, and we would be happy to get you taken care of!❤️
I found it sticky and the color was too yellow for my skin tone
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Katie! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
Ok shipping time primer is not so great and still have to blend foundation with a sponge
We completely understand your makeup concerns. Spray Silk is definitely closer to regular makeup techniques than true airbrushing, but still has it's own nuance to blend best and get the best results! We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Airbrush Foundation. Here is the link: https://www.facebook.com/groups/luminesslive
I really love the products. Every time I wear it I look flawless.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️