• Luminess

Luminess

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Overview

Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.

  • Service
    982

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 64.3%
Positive
1,965
Neutral
404
Negative
689

Instant Feedback

41,147 reviews

25
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How would you rate Luminess?
Top Positive Review

“Great Product!”

Jessica H.
10/1/24

Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.

Top Critical Review

“Not my shade”

Amanda F.
9/11/24

The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.

Reviews (5,264)

Rating

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Other

Reviews that mention popular keywords

customer service (482) skin tone (286) light weight (49) right color (197) skin color (88) credit card (100)
Thumbnail of user brendah2163
1 review
0 helpful votes
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April 25th, 2023
Verified purchase
• Updated review

Was very easy to order I Love that they use PayPal fast shipping also nice packaging overall very happy with it hopefully love the product also

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you for sharing your experience!

Easy with PayPal
April 14th, 2023
Verified site experience
• Previous review
Thumbnail of user beec46
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

Fun to apply but sits in pores and wrinkles. Hints for using may help

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello! We completely understand your makeup concerns. Any makeup may settle in lines or look cakey if proper dry time is not made, dehydrated skin, or the use of additional products. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Airbrush Foundation. Here is the link: https://www.facebook.com/groups/luminesslive

Thumbnail of user annieg248
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase

Just received my package. I have only used it twice. Looks good on me. I like the idea.

Reason I chose this business:

A while back when they had the air brush makeup.

Thumbnail of user amandab3076
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

Easy to order arrived as stated in the ordering process. Haven't had much time to use it yet.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for reviewing your experience and sharing the love, can't wait to hear about your experience as you continue! ❤

Thumbnail of user tiffanyc891
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

It was ok. Still getting used to it and how to make it look its best on the skin.

Reason I chose this business:

Add on facebook

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰

Thumbnail of user uvbik
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Spray is not even. Does not stick to skin. Also, color way off. Very disappointed in this purchase.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hi Uvbi!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user markd3696
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

Very easy to use and it feels like I'm not even wearing makeup!

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user brownv15
4 reviews
0 helpful votes
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September 6th, 2023
Verified purchase

Love the try before you buy and the color match my skin as I can tell so far

Thumbnail of user delightt2
Delight T. – Luminess Rep

Our goal is to exceed your expectations and we are ecstatic that we met that mark!

Thumbnail of user selindat3
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

This makes me look yellow. How do I exchange it? I do like the primer and brush.

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

Hello Selinda! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️

Thumbnail of user dianar1201
1 review
0 helpful votes
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December 30th, 2023
Verified purchase

It is as described, excellent product for everyday use.

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so happy to hear you are loving your Luminess Products!❤️

Thumbnail of user kristier79
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Great! Love this make up. It is so light and I feel like nothing is on my face.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Thumbnail of user donnap2115
1 review
0 helpful votes
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January 8th, 2024
Verified purchase

It doesn't look very good and you can wipe it off if you just touch your face. I am returning

Thumbnail of user delightt2
Delight T. – Luminess Rep

We would love to further investigate this so we can resolve this matter and get you taken care of! It looks like we are unable to locate your account with us. Please check your inbox for a DM from us! ❤️

Thumbnail of user aprils1282
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Thank you for letting me try it out first.
I loved it perfect coverage will definitely buy again

Thumbnail of user delightt2
Delight T. – Luminess Rep

We are so excited for you! Let us know if you have any questions once you receive it! ❤️

Thumbnail of user jessicag2219
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Havent had a chance to try it yet. Not much for make up but trying to change that.

Reason I chose this business:

Hoping to have found something I can wear if and when I do decide to wear makeup. Havent worn any in a while due to my skin get even more oily as i get older.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Let us know if you have any questions! We’re here to help!

Thumbnail of user presleyw8
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Shopping was very easy and self explanatory! Loved the products

Thumbnail of user delightt2
Delight T. – Luminess Rep

Glad you had a good time shopping! Thank you so much for reviewing your experience and sharing the love! ❤ 🥰

Thumbnail of user barbm330
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Great results with your products, although shipping times are always a bit slow

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰

Thumbnail of user marlenek130
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Okay haven't tried it yet am going to try it on the weekend when I have more time

Reason I chose this business:

Seen an ad on tv thought I would give it a try

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Thumbnail of user bonniel431
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

I can't go back to the previous page. That is a hassle. Otherwise it was a good experience.

Reason I chose this business:

I have seen it advertised.

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thanks for leaving your feedback with us! We definitely recommend using our website on a computer or laptop, or using our Luminess app on the Mobile app store to make any orders or adjustments. This will ensure all features are readily accessible and functioning properly as well as easy navigation. Sometimes, using a mobile browser on a device will condense all the information a website has that prevents certain functions to work. Let us know if you have any questions! We are here to help! (:

Thumbnail of user jenniferf2337
1 review
0 helpful votes
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March 15th, 2023
Verified purchase
• Updated review

Easy and cheaper than Amazon Package came nice and clean. Can't wait to try it out this week!

Thumbnail of user delightt2
Delight T. – Luminess Rep

#BestDecisionEver! You’ll never go back to traditional application systems!

Easy and cheaper then Amazon
March 5th, 2023
Verified site experience
• Previous review
Thumbnail of user lauraadda
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

I did the color test and it still turned out WAY too light. Going to have to return.

Stayed on hold for 18 minutes before hanging up, about to try again. Hopefully I’ll get a refund or color exchange before the “trying” time is up.

Reason I chose this business:

It seems like a product I would love.

Service
Thumbnail of user kathym2127
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

The make up was ok didn't last long and it needs to be sweat proof or water proof

Reason I chose this business:

Because I wanted to try it.

Thumbnail of user delightt2
Delight T. – Luminess Rep

HI Kathy!It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user janetted53
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

The package was damaged and not sealed
I took a photo but I am unable to send it

* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user delightt2
Delight T. – Luminess Rep

It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Thumbnail of user kellyr1272
1 review
0 helpful votes
  • Send Message
July 2nd, 2023
Verified purchase

I never received my order and was charged the full price after 2 weeks and had no product

Service
Thumbnail of user delightt2
Delight T. – Luminess Rep

We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Thumbnail of user pennys591
2 reviews
0 helpful votes
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December 14th, 2022
Verified purchase

As described, ordered for a niece. She loves it. Has been asking for this since seen on TV

Reason I chose this business:

Requested by a nice. As seen on TV

Thumbnail of user delightt2
Delight T. – Luminess Rep

TYSM for sharing the Luminess LOVE! ❤️❤️❤️

Thumbnail of user brendag1490
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

The delivery was made in a very reasonable amount of time. I have not tried the product yet.

Reason I chose this business:

It appears to be easier to use than it was previously

Thumbnail of user delightt2
Delight T. – Luminess Rep

Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you!

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From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.

LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.

Business History

Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.

The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?

The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.

Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.

Company Representative

Thumbnail of user delightt2
Delight T.
We are here to help!
Typically responds within 2 days
Hello and Welcome to the LUMINESS Delight Team! We are here to help answer any questions you may have about your LUMINESS product!

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