Luminess has a rating of 3.8 stars from 5,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
This last shipment was good. My make up brush arrived broken though.
Small application I used seemed to apply good but wrong color
Haven't heard from them
Still trying product - will submit a more accurate review later
Nice light texture, im excited to open the product and try them.
My sister in 2008
Hey Christine, We’re thrilled to hear you’re excited about your new foundation! 🌟 The light texture is one of our favorites too—perfect for a fresh, natural look. Let us know if you need anything throughout your Luminess journey! ❤️
The product is good. Covers and natural 👀 ng. It's easy to apply.
Kind and helpful gentleman, who guided me in dealing with my problem. The product is great, but I can’t afford reorders on specific dates. I like the freedom of ordering when I want.
I heard about Luminess from Facebook.
Will be returning not good color match, how do I return, please send information
I had no issues with my shopping experience. The product went on smooth and looked natural.
Hey Debbie, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤
Hi Jeanette, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Color matched very close to skin tone. Great feel. Smooth finish. Quick shipment!
Social media
Contacted customer service they will not charge for primer. Foundation is great love it
I received the primer w the foundation and I did not care for the primer , representative took the price of primer off and said to keep it
This warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Always receive excellent service. Great product prompt delivery
Commercial years ago
Hey Kimberly, Thank you so much for your kind words! We're thrilled to hear that you consistently receive excellent service and are happy with our products and prompt delivery. Your satisfaction means everything to us! ❤️
I want to try first before I order other products please
I tried it and like it thanks
Hey Judi, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
Didn't work like the adds describe,don't last all day...
Hey Susana! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
Very disappointed with the product. It does not stay on my face if I get hot
Hey Tammie! We would love to go over your account concerns with you and get you taken care of! We made an attempt to call you but didn't reach you. Please contact us back 800-209-2718.
I thought I ordered something completely different then what I received in the mail.
Hey Ashleigh, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I placed my order on May 20.As of today, June 8,2024, I have not received my order. I spoke with a representative to inquire about shipping only to be told, they don't know when it will ship and I shouldn't call back about this issue. I tried to cancel. They said it was too late in the process and debited the money a day later. I'm sure it's a great product, but I'll never know because it's going back as soon as I receive it. If it ever come.
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* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for bringing this to our attention, we have escalated the order, and we do apologize for the inconvenience this could have caused if you encounter. Feel free to reach out to us if you need further assistance! For immediate response, you can also contact our Luminess customer care team, at 1-888-793-7474
I'll be purchasing more for sure. I'm in love with this spray
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I found my perfect match with Luminess! For years, I've struggled to find a foundation that actually sticks to my face when I'm sweaty or hot. Most foundations are oily it slides, and you look a mess after an hour out in the sun. This foundation actually does what it says, It's smooth and flawless. I'm definitely going to be a forever customer! Thank you!
Customer service was great. I did the 14 day trial. I got it in the mail and it was slightly the wrong color for me because it was too light . I had to Contact customer service Using the messaging feature on the website to get another color within that 14 day trial. I explained to her the color that I think I needed, and she was extremely helpful by sending me the video and then answering my questions.
I first heard about this company on Instagram. It was on my feed. I’m glad I tried it!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I absolutely love all of the products. They have excellent coverage, no oil build up, and no additional break outs.
We are so happy to hear you are loving your Luminess Products!❤️
I've used luminess before and love it. I will continue using it as much as possible
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Didn't work for me at all is not what I expected was expecting more coverage
Hey Roseann, We have recently tried to contact you and was unable to reach you and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
The first application came out fine. Then the 2nd application for the other half of my face came out SUPER dark. It looks black on my face and difficult to remove. I cannot use it.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back.
In a buy one get one sale I was charged for the product, but a refund was given
Refunded money
T.V commercial
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I am happy with my products so far. Its to soon for me to give a complete review, but I will sayI am happy I made this purchase.
Hi Judy, this warms our hearts! Thank you for being the best part of Luminess! 🥰
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Kalene, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️