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Luminess has a rating of 3.8 stars from 5,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone, and color match. Luminess ranks 2nd among Cosmetics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
41,147 reviews
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The overall experience of luminess perfect shade, is nice. I am a black girl with golden undertones and this formula does not work completely for my skin tone. I have tried a variation of colors to match. The pros: lightweight formula, easy to blend. Cons: color choices are limited.
I have no idea how much this will be after the trial period.
Social media
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I got so many item for cheap! Everything is absolutely amazing and I will be buying more!
I seen it on social media
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Information is fully explained, making it easy to find and order exactly what you need and want.
Reputation and TV ads.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Easy, quick, painless. After seeing a million ads on insta I finally caved and I love it
The reviews and ads looked so appealing and Im constantly looking for a makeup that I can wear all day while I coach in the gym. The coverage is flawless and airy, my skin doesn't feel caky and the process of applying it is so easy. The price is totally worth it
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
So far so good. I have not tried on face yet. It came in the mail yesterday.
Want to try
Thank you for leaving your review with us! Let us know how it turns out!❤️
Love the results. Shipping is very slow though, that's the only thing that needs to be improved
From the results that I've seen in social media ads
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I placed the order and it arrived as expected in a timely manner. Also in good condition.
Instagram ad
Thank you for leaving your review with us! Let us know how it turns out!❤️
This product goes on smoothly and covers but doesn't feel heavy.
We are so happy to hear you are loving your Luminess Products!❤️
Color was very off. Would like to extend the trial with the correct shade.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Suzanne! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I love what I got. The make-up is a little light but other than that it's amazing.
I wanted to see if it was what everybody was talking about.
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for leaving your feedback with us! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Still trying it out haven't had the time to play yet but I'm gonna do it today
Need a good makeup
Thanks for sharing your feedback with us! Check out our facebook page for videos on tips, tricks, and tutorials done by our makeup artist Heather! She goes live every Monday-Thursday at 10:30 am CST and can answer all your questions! Welcome to the Luminess Family! ❤️
I have just found that when you call they speak very quickly and don't listen very well.
Tv commercial
Hey Angela! Thanks for leaving your feedback with us! We have some of our customer's favorites on our free gift link we send out to customers who didnt get their 2nd free gift. We definitely recommend the Airbrush Essentials Kit as its popular on our website! Please let us know if you have any questions or concerns - we would love to help! (:
It was not all there.
I'm missing the airbrush wand.
The other tip
And my free gift
Hey Malinda! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Ordering was quick and easy. Haven't had a chance to try it yet. Just got it today
❤️ You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
Luminess products certainly don't disappoint. I used it today and it looks great and feels great.
Thank you so much for reviewing your experience and sharing the love! ❤️
Waited two weeks to receive my product. Will submit another form once I'm able to try it.
Infomercial
Hey Sharon! Thanks for leaving your review with us! All orders take 1-2 business days for it to process and 5-7 business days for standard delivery. Looking at your order - it looks like you ordered around the holidays where post office locations are closed for observation of the holidays. Looking at the time frame, it looks like with the honored federal holidays - your order was still within the timeframe! We are so excited to hear more of your feedback and are here for any questions or concerns you may have! (:
I'm just hoping this foundation is the right color I have the unit from long time ago
I've had this for 5 or more years
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!
Found it difficult to use. Did not like the look. Hard for me to get even coverage.
Too try something new.
We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Wonderful product. I'm so glad I tried it. Would recommend it to anyone looking for good coverage
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Still having trouble getting the coverage I need but working on it started with the darker shades
Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
I received the product and don't like it. Does not live up to the claims at all
Thought it would be easy and it’s not. Uses a lot more of the foundation then try said
* Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey April! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Gain trust and grow your business with customer reviews.
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Nearly 25 years ago, innovator, artist, and entrepreneur Sean Mehta had a thriving fashion and garment business as one of the largest importers of beaded gowns in the United States. During photoshoots for each fashion collection, he noticed something.
The makeup artist ALWAYS used an airbrush machine on the fashion models. He would ask each makeup artist, why are you using airbrush, and the response was always the same – It’s the best way to give you the flawless look and the only one that can last the whole photoshoot. So he thought to himself – if airbrushing is the best way to give women flawless, long-lasting and beautiful coverage – WHY doesn’t every woman in the country have one?
The answer was clear – traditional airbrushing was messy, loud, large, and relatively expensive – basically, it wasn’t friendly for the everyday woman and the majority of beauty companies were focused on traditional cosmetics. Determined, Sean worked on prototype after prototype – making an airbrush system that was smaller, more portable, easier to use, more precise until finally – LUMINESS was born. Rooted in the desire to create something innovative, LUMINESS filled a need for professional quality results in an easy-to-use at-home solution.
Now that he had a product, he needed to determine how to get it into the hands of every woman in the US. After considering many different channels, he decided right in the beginning that in order to become successful he needed to maintain a close connection to the women using the product. After all, it was this close connection to the makeup artist that allowed him to see how breakthrough a device like this could be if it was to be made available for in-home use.
Hey Kayla! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️